Trusted Agent profile · Pontypridd
★★★★★
162 reviews across 3 platforms
1, Church Street, Pontypridd, CF37 2TH
James Douglas's office in Pontypridd, at 1, is rated 4.7 out of 5 across 162 reviews on three platforms, including 147 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for James Douglas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
GoogleBought my property though them. Excellent help throughout and solved little teething problems at the end of the purchase. Thank you.
Thank you for taking the time and leaving us a review! your words are truly appreciated!
5/5
TrustpilotCommunication throughout was great
Communication throughout was great, it was a difficult and protracted sale and Charmaine Thomas in particular was supportive and reassuring throughout. She worked above and beyond to resolve problems quickly and efficiently.Very impressed - thank you!
5/5
GoogleHelpful so helpful as it is my first time doing any of this
Thank you for sharing your experience! We’re happy to have been helpful during your first time navigating this process. If you need any further support, don’t hesitate to reach out!
5/5
GoogleRecently viewed a property marketed by James Douglas with Levi, who was punctual and pleasant, and offered helpful professional guidance without any pressure. Now embarking on the purchase process, with the same excellent service to date.
Thank you for taking the time to review us! We are so pleased to hear of the service you are receiving from Levi. We hope to guide you through the sales process and will be on hand every step of the way! Thank you.
5/5
GoogleI had an amazing experience working with Hannah Greens @James Douglas
Thank you for your wonderful review! It’s great to know that Hannah Green made your experience with James Douglas a positive one. If you ever need further assistance, we’re always here to help!
5/5
GoogleI was very pleased with the professionalism displayed and the prompt communication provided by Matthew at James Douglas during the sale of my house. I wouldn’t hesitate to use this estate agent in the future.
Thank you for the review Bethan! It's lovely to hear how Matthew has looked after you with the recent sale of your house and we really appreciate the recommendation! Wishing you all the best for the future.
5/5
GoogleAssisted by Hannah Green when moving into my student house. Very friendly and always helpful
Thank you for your kind words! We're delighted to hear that Hannah provided friendly and helpful assistance during your move into your student house. If you need anything else, don’t hesitate to reach out!
5/5
GoogleA really friendly team. Had my viewing with Hannah who was really friendly and took time whilst showing around the property. Would recommend.
Thank you for the review! Great to hear about your experience with Hannah, appreciate your recommendation!
1/5
Facebookthey are Miserable never did they're job on time if you have problem in flat you tell them they just talking do nothing I'm with them 2 years I have dump in flat because off them my family suffer heating problem 2nd winter gone we are still waiting when they fixed in all they're disgusting
Why waste time with other managers why do you have a trusted manager who is reliable hurry up and start your trade with Miss EVELYN JOSHUA she's the best among all. I have tried 12 of them but she proves me right and helps me gain high profit. So why don't you invest with her don't say I did not recommend her to you ,,, all I did was make the first deposit of $600 and I make my withdrawal yesterday of $7500 I'm so happy and excited please and please hurry up and start earning money for the future now I'm going to invest for my children and siblings... For more information about Miss EVELYN JOSHUA WhatsApp:+1(804)391-9232 E-mail:evelynjoshua24trades@gmail.com
5/5
TrustpilotSophie Hewett
Meeting various estate agents can be draining and at times frustrating. However, I found Sophie Hewett's approach to be genuine, not pushy and super helpful!
5/5
GoogleMatt dealt with the sale of our house and at all times he was extremely diligent, professional and courteous. I would engage his services again. Michael
Thank you for the review! We are delighted to hear of the services you have received from Matt, please keep us in mind for any future requirements! All the best!
5/5
GoogleVery professional and approachable. Sally dealt with my purchase , she was extremely efficient , all my enquiries were answered quickly and most importantly I had trust and faith in what I was being told !! Would def recommend this Estate Agent especially SallyPositiveResponsiveness, Professionalism
Thank you for the review! We are delighted to hear of you recent purchase with James Douglas and that you found Sally such a help to you. Thank you for the recommendation and all the best in your new home!
5/5
GoogleVery good letting agent... Very polite and well mannered. Very helpful and informative...
Thank you for your kind words, we appreciate your feedback! If you have any further questions or need assistance in the future, please don't hesitate to reach out.
5/5
GoogleGood service. Appreciate.
Thanks for the 5* review! Much appreciated!
5/5
GoogleHad a really good experience during the purchase process, Nathan got us a house viewing the same day and has been on the ball helping the buying process go as quick and as smooth as possible. Would definitly reccomend, so helpful and there to answer any questions when needed.
Thank You for your review! We are delighted to hear how smooth the purchase process has been with Nathan and he has been helpful with answering any queries. Appreciate the recommendation and we wish you all the best in the future.
5/5
GoogleWe sold our property last year with James Douglas, Pontypridd branch. Throughout the entire process the team were very helpful and responsive and couldn't do enough for us. Would definitely recommend their services to those wishing to sell their property.PositiveProfessionalism
Thank you for reviewing us! We are so pleased to hear of your successful sale and your experience with James Douglas. Thanks again for the recommendation, much appreciated!
5/5
GoogleThey are extremely helpful. From Bangladesh, I was able to rent a house with the help of this company.
Thanks for the review! We are happy to help you find your next home!
5/5
GoogleHad to phone on a private matter,they were helpful, and eventually reached the right department and sorted the problem out .
Thank you for your review!
1/5
GoogleWorst experience I've ever had! Their rent was a real dump : trash in the "garden", microwave in the backyard and so many other stuffs(cf. photos)... And the cleaning was CLEARLY not made. The house was for at least 5 persons but just 2 plates 3 forks and no knifes!! We had to send them 2 emails to have an answer because they never did the first time, If there were a unprofessionalism contest I think they could win. I strongly advise you not to rent via this agency.
5/5
TrustpilotAlisha based at the Cardiff branch has…
Alisha based at the Cardiff branch has been amazing. She ensured the whole process went smoothly, updating me regularly on the progress of my application for the property and responded promptly to any queries I had. Thanks again Alisha!
5/5
GoogleThe rental process has been made much smoother by Dan Ashton who has kept in touch and got things done.
Thank you for leaving us a review! We are pleased to hear that the process ran smoothly for you.
5/5
GoogleI could not ask for a better service fron Levi and Sally as my house has sold within a week.
Thank you for the review, and we are delighted the team got you a quick sale on the property!
5/5
GoogleI'd try selling my property a few times with no avail but Nathan at James Douglas was invaluable. The offers came in quickly and he helped hugely with the solicitors and getting the sale over the line. Thanks
Thank you for taking the time to review us, we are delighted to hear of the recent service you received by James Douglas and that Nathan was able to sell your property promptly and efficiently. Please keep us in mind for any future business. Thank You!
5/5
GoogleOutstanding service from first day of meeting Matthew & team at James Douglas. Highlighy recommend using them
Thank you for the review, and we are delighted that you are happy with Matthew and the service provided!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Douglas's Pontypridd office has 162 reviews across three platforms: 147 on Google, 4 on Facebook, 11 on Trustpilot.
James Douglas Pontypridd is rated 4.7 out of 5 across all 162 reviews, and 4.7 out of 5 on Google from 147 reviews.
Yes. In The Trusted Agent 2026 awards: James Douglas, Pontypridd won Trusted Agent.
James Douglas Pontypridd, 1, Church Street, Pontypridd, CF37 2TH.
