Darlows Pontypridd reviews

★★★★★ 5/5

Google

I have dealt with Christine from Darlows buying my first house,and her service has been nothing short of excellent. Christine was not pushy or aggressive when selling the property; she just allowed me to walk around and answered any questions I had in detail. After my offer was accepted, she communicated with me regularly to keep me posted on what stage in the process the purchase was in. I would highly recommend dealing with Christine and Darlows when purchasing your house.

Morgan · 16 June 2023

★★★★★ 5/5

Google

Jackie from the pontypridd branch was fantastic in helping me get my house sale over the line. The sale was full of challenges but she was always on hand to resolve any matters for me promptly

Scott · 12 December 2025

★★★★★ 5/5

Google

I can't thank the team enough for all their help during my time selling my house, I would highly recommend to anyone looking to sell their property, they made what could have been a very stressful time an absolute breeze, I would like to give a very big thank you to Geraint who was with me from start to completion, keeping me up to date at all times. Mr K Knapman.

Kevin · 17 June 2019

★★★★★ 5/5

Trustpilot

Jada Darlows Estate agent

I have been looking to buy a second home and have seen two properties with Darlows. Jada, has been so supportive in this process. She has shown complete professionalism and patience with myself. Letting me look at homes more than once. Jada would change her diary to work around mine. Thank you Jada

Leann · 30 November 2024

★★★★★ 5/5

Google

Hollie came out to provide a valuation on my parents home .. she was very professional yet very caring and considerate .. she also gave some good advice for moving forward .. no fee, no pressure .. would highly recommend Hollie and Darlows

Kay · 12 April 2025

★★★★★ 5/5

Google

Wonderful Estate agent, viewed a few properties with them amazing communications. Always kept up to date with viewing times. Was mainly in Emma who was very helpful throughout.

Riley · 16 February 2026

★★★★★ 5/5

Trustpilot

Great experience!!

Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! If anyone else is a first time renter and is worried about the process then I would highly recommend Darlows.

Harry · 5 November 2025

★★★★★ 5/5

Google

had a viewing with Emma Loveridge must say she has a pleasing personality. she is polite friendly and seem to be ready to go an extra mile to help.she is …

Reena · 16 January 2026

★★★★★ 5/5

Google

Very impressed with how quick and seamless the process was of getting an offer for our home. Geraint within 4 hours of meeting him had everything on the website. Kayleigh has been fantastic with her communication with us and within one open afternoon session managed to get a full asking price offer. Fingers crossed the process continues pain free. DiolchPositiveResponsiveness, Quality, Professionalism

Shaun · 27 August 2021

★★★★★ 5/5

Trustpilot

Helpful and informed

My wife and I have been looking for a property to rent and the team from Darlows have helped us find one. Raphael is the great agent that presented us with a wonderful property and answered all our questions. Thank you for all your help.

Adrian · 17 July 2023

★★★★★ 5/5

Google

Jennifer has been absolutely brilliant at finding us the perfect house and keeping us up to date with everything. She has made the process feel transparent and calm, i always know i will get a prompt response whenever i have a question. Would highly recommend her!

Bethan · 16 June 2023

★★★★★ 5/5

Trustpilot

Albany Road Darlows

As a new client, I cannot express enough how pleased we are with the quality of service. Michael's proactivity in the initial contact and subsequent follow ups impressed us and Emma's efficiency, together with the online technologies/platforms, meant a seamless service despite the complications of lock down. Emma has been our main point of contact and lead negotiator since and is a great asset to the team.

Laura · 4 May 2020

★★★★★ 5/5

Google

We contacted Darlows to arrange a viewing on a property which we have now had an offer accepted on. A special mention to Jennifer who was brilliant from the start - super helpful and friendly, a real credit to Darlows! Thanks also to Diane for getting our offer sorted. Both ladies have been fab 😊 …

Natalie · 16 June 2022

★★★★★ 1/5

Trustpilot

Gayle Chapman darlows Pontypridd have…

Gayle Chapman darlows Pontypridd also dealt with Matthew Barret spicer heart Anne Boylan also spicer i honestly wouldn't give them any stars but to give a review at the start of instructing them Gayle asked for a review

Sharon · 20 May 2025

★★★★★ 5/5

Google

Jennifer's been amazing in my journey as a first-time buyer, would definitely recommend. Fab communication, always friendly and helpful in getting things done and moving the process forward. Thanks so much Jennifer for all of your help so far :)

Amy · 19 October 2023

★★★★★ 5/5

Google

I met with Cai from Darlows, Pontypridd for a valuation on my house. I was really pleased with the valuation, and his explanation of how the price was calculated. Cai explained the process to me clearly, wasn’t pushy, was friendly, and very knowledgeable. I’d highly recommend.

Rachel · 6 August 2025

★★★★★ 5/5

Trustpilot

Amazing service from darlows

I was in search of a house for my family and I saw darlows on the market I got a viewing with Mike,he was so nice with all the process involved in getting my house.Moved in already.Thanks Mike will definitely refer anyone I know to darlows.Thanks

Henshel · 29 April 2023

★★★★★ 5/5

Google

Well, this was a very difficult move for us from start to finish due to personal bereavements and other issues but Geraint , Diane , Gail and Courtney and team were brilliant. They were all so helpful every step of the way, always polite, helpful and professional - Thank you all, We could not have done this without your continuous support 100% first class service

Wendy · 16 June 2020

★★★★★ 5/5

Google

I want to start by saying an amazing experience especially Jennifer Roberts who really went above and beyond and restored my faith in estate agents. Would very much recommend Darlows friendly and so very helpful. Thank you so much for all your help.

Zara · 21 July 2023

★★★★★ 5/5

Google

I have been dealing with a member of staff George Blackwell who i have to say is very professional. George has been very supportive and is always happy to go the extra mile, he has made our endeavour to buy a house in the right area for the right price much more understandable than previous companies that we have used. I would recommend Darlows in the future. Jim Betts

Jim · 17 June 2018

★★★★★ 1/5

Trustpilot

Just what has happened to Customer…

Just what has happened to Customer Service? Whilst looking for a cash purchase I emailed to ask a question. I received a response the next day advising they had tried to contact me but were unsuccessful.

Tonitigrrr · 21 July 2026

★★★★★ 5/5

Google

The team in Pontypridd are amazing,friendly,professional and extremely helpful.The move manager,Jackie Morgan is exceptionally helpful and steers you through the whole selling/ buying process with ease.She keeps you updated every step of the way and answers all questions and concerns with easily understood answers and clarity,she’s an asset to the company.PositiveResponsiveness, Quality, Professionalism, Value

Shelley · 16 June 2022

★★★★★ 5/5

Google

Darlows made the whole process easy and stress free, they just dealt with absolutely everything! The Pontypridd team were friendly, helpful and informative from start to finish. Diane came to value the house, take photographs and started the process, Jackie telephoned me with updates every step of the way - thank you Ladies :)

Catherine · 16 June 2022

★★★★★ 1/5

Trustpilot

Absolutely dire level of service.

Absolutely dire level of service.Well, I never knew that darlows of Caerphilly had a 'preferred' buyers list, did you?Apparently an open day for a house, which we were booked in for, and that in their words, no one was allowed to see before said open house. Only to be called today to say that the house has bee seen and sold by someone on their 'preferred' list. Disgraceful.Obviously some buyers are more equal than others in Caerphilly especially if buying through Darlows.Fair enough this happens, but please stop the lying.

David · 15 March 2024