Darlows Pontypridd reviews

★★★★★ 5/5

Trustpilot

Darlows Brynmawr are fanstactic

We had the pleasure of meeting Jada, who showed us around and quickly built a great rapport with us. After making an offer and negotiating slightly, our offer was accepted. Jada was fantastic, and I cannot praise her enough. However, the next part is where they truly excelled.

Angel · 9 May 2025

★★★★★ 5/5

Google

The agent, Jackie, who dealt with me at Darlows was polite, helpful, and kept me up-to-date. I was not shifted between agents which was good, she stayed with me from start to finish. Jackie was the only person in the long arduous adventure of buying my house, who seemed to be doing anything. Petty the solicitors, surveyors, and others didn't behave in the same manor.

Sion · 16 June 2022

★★★★★ 5/5

Google

The service from this branch has been the best. Arranging viewings is a breeze, no hard sale, honest and informative. The property I was purchasing fell through after 11 months due to other parties but the updates and service was nothing short of amazing. I cannot thank Jennifer and Jackie enough!

Alfie · 19 September 2023

★★★★★ 5/5

Google

Gayle at Darlows has been excellent. We originally put an offer with Allen and Harris in Pontypridd and had an awful experience. Where Allen and Harris were in our opinion unprofessional and at time rude to the point where I had to make a complaint Gayle has been fantastic. Gayle had kept us up to date at all times even when it was a simple case of saying I haven't got hold of the vendors but I am still trying. Gayle came across at all times as wanting to help and get things sorted for the benefit of all involved. She has been a pleasure to work with and if I need to sell in Ponty I would only use Gayle at Darlows.

Allyson · 17 June 2017

★★★★★ 5/5

Google

The Darlows Pontypridd team were excellent when selling our house. Jackie was instrumental in helping us get our preferred mortgage for our new home. We’re really grateful for her hard work! After our first buyer pulled out we had a second buyer but found our mortgage offer due to expire . Luckily, Jackie was excellent at chasing up things with all parties for us and we got into our new home with our preferred deal. Thank you Jackie and the team!

Katie · 18 November 2023

★★★★★ 5/5

Google

Gayle Chapman has been absolutely brilliant in helping us find the right properties to view. She is very professional with a friendly and positive approach. She has a lot of knowledge about the local areas in and around Pontypridd and gives sound opinions about where and what we personally should be looking at. Such a pleasure to know and a great asset to Darlows!

Jackie · 16 June 2022

★★★★★ 5/5

Google

I would defiantly buy through Darlows Pontypridd! Called into the branch yesterday to express my interest in a particular property and dealt with Gayle who was outstanding. She was very knowledgeable,friendly and her service was second to none. What a lovely welcoming bunch of people in that office. I called into a few agents throughout town on my visit, many of which did not even acknowledge me. Gayle at Darlows Pontypridd was by far the most helpful.

John · 17 June 2019

★★★★★ 5/5

Google

Thank you to the staff at Darlows Pontypridd, especially George Blackwell for his helpfulness and friendly nature. Can not fault him at all, he bent over backwards to fit us in at short notice for the second viewing and has been a pleasure to deal with during the process of purchasing our new home. Would highly recommend George and his team to anyone looking to step onto the property ladder sell their existing home. Its been a pleasure

Ron · 17 June 2018

★★★★★ 1/5

Trustpilot

Possibly the worst estate agent we have…

Possibly the worst estate agent we have ever had the misfortune to deal with. We bought a property with Darlows and the service was dismal from start to finish. Phone calls frequently not returned, emails often unanswered, promises broken and inaccurate or misleading information provided about the property purchased. Eventually we had to ask local residents for the information we required. Their Llanishen branch was often closed and I was not the only one to decide to drive to the branch after days of trying to get hold of someone. The office was closed when I got there but another lady was banging the door in frustration at not being able to get hold of anyone for weeks on end, hoping someone would come down from upstairs. When they did I found the property we were purchasing still advertised for sale inside, months after having our offer accepted. We both left urgent messages to be contacted but still no one got in touch with me. Staff need better training and customer service needs serious attention.

Julie · 10 October 2025

★★★★★ 1/5

Trustpilot

Brother went to look at flat

Brother went to look at flat. Stinking flat but he said he will paint it etc himself as he was homeless.. pass all checks he was told! Tok a holding money had email today and was told he couldn't have it or money back!! You owe £150 GIVE IT BACKITS HIS NOT YOURS!! WORST COMPANY EVER AND NOT LETTING THIS GO!!

Amira · 17 September 2022

★★★★★ 5/5

Trustpilot

Darlows Pontypridd

Darlows Pontypridd - From day 1 darlows were supportive. Diane was amazing with helping us sell our home and searching with our new home. We wouldn’t be in our new home if it wasn’t for the constant dedication of Jackie. She was absolutely amazing and I’m going to miss her support and friendship we have build over the last 2 months. Thank you so much Jackie you are amazing!!!!

Karen · 9 July 2021

★★★★★ 1/5

Trustpilot

Darlows Merthyr Tydfil are liars and…

Darlows Merthyr Tydfil are liars and ignorant! I reserved a plot at St Tydfils Grove, in October 2021, in fact 2 years today! Anyway, there were a succession of delays, plus a mysterious succession of project managers, of whom the INITIAL contact was good, however it became aparent very quickly, that along with the delayed scheduled building work, that also I was being completely ignored, as they don't answer the phone when they see your number on the office phone, then it would be transferred to their parent company, Spicehaart. But even they were very slow for about a year, as the constantly different telephonists took my complaint, which was laborious in the end, as they didn't seem to have a clue about ALL my previous telephone calls/emails. However, luckily for me, but unluckily for them, I keep digital notes of EVERYTHING, even the name, date and time of my conversation. Anyway, in the end I had to start a complaints file with Resolver, in which I attached the vast majority of of my countless emails, plus digital notes of all the times I have phoned to complain, plus the transcripts of the Live Chat conversation I had on the Darlows Merthyr Tydfil website, in which they were obstructive, trying to make out they didn't know who was the Branch Managers Superior was, until I said I was including them in my complaint also. I done this on a Sunday afternoon, and surprise, surprise, the ignorant manager at Merthyr Tydfil Darlows, was trying to ring me first thing on Monday morning, plus he'd sent me an email straight after with an attached Reservation Refund Form. I had emailed him 3 days previous, which was a massive email of me complaining about him lying to me, when he told on a telephone call on the 6th December, 2022, that the solicitors will have everything sorted by the beginning of January(2023). Then no contact whatsoever, until I emailed the Branch manager on 29th June 2023, which again he ignored! And I know if I hadn't started a complaints procedure via Resolver, which I have to say was a very easy and simple process. Funnily enough, after completing and returning the refund form, yes, you've guessed it, complete SILENCE! Anyway, I had to go back to Spicehaart, and luckily, a Mathew initially, then Claire, Finally got me my refund! It was just short of 2 years after paying it! I didn't give surnames, but suffice it to say they are very high up at Spicehaart! There is a reason why Darlows Merthyr Tydfil only have 41% ONE STAR REVIEWS on Trustpilot. I cannot speak for other branches, as I've never used them. And I didn't choose Darlows Merthyr, I chose St Tydfils Grove, which unfortunately they were the estate agents. P. S. The date assigned for when this all started is incorrect, as it only let's you go back twelve months previous, it was actually 14th October 2021, not 2022.

Richard · 14 October 2023

★★★★★ 5/5

Google

I viewed 3 properties in one day with Geraint. As I was investing in the area, I needed to know information which most agents would have to "check back in the office" 90% of the questions I trew at Geraint, he was able to answer. In great detail. Due to this, i ended up purchasing one of the properties he showed me and am now due to start this week. Thank you Geraint & Darlows.

Peter · 17 June 2019

★★★★★ 5/5

Trustpilot

5* Guidance

Currently looking for my first property to rent and I can not be more thankful for one of your members of staff. Nicole has gone above board to make the process of finding a property a breeze. Nicole is making the process of finding the perfect house for me and I can not wait to find that “just right” property and I know with the help and guidance from Nicole, we will get there.

Sophia · 8 August 2019

★★★★★ 5/5

Trustpilot

I would just like to say a big thanks

I would just like to say a big thank you to Darlows merthyr branch for helping with the sale of my mums house , I live in Yorkshire and the team dealt with the viewings and sale causing myself no stress I would like to mention Sarah Elliot who was amazing she never failed to return any of my calls or emails and guided me through the sale Thanks again Mrs Paula Nicholson

· 4 October 2019

★★★★★ 5/5

Google

I used Darlows to sell my property and they were excellent. Hollie, Cai, and Jackie communicated every step of the process and no request or issue was too big for them. I would highly recommend them to anyone. Thanks John & Mercy

Calf · 25 May 2025

★★★★★ 5/5

Trustpilot

Sam McAllister

Re Sam McAllisterSam was absolutely brilliant sorting out rent which I hadn’t received.He took up a lot of his time to try andfind out where the money had gone.He rung me a number of times to keep me updated.Eventually I received the rent the same day!!I was extremely pleased with thatresult.Sam was professional,polite,and friendly in sorting out my problem.As a result of this I would thoroughlyrecommend Sam and Darlows toOthers Helen Dudley.

Helen · 5 November 2019

★★★★★ 5/5

Google

We are currently purchasing a property via Darlows and they've been brilliant. Jennifer Roberts has been timely and polite with all our correspondence. She booked us in for viewings promptly and was lovely when showing us the properties. We would definitly use them if selling in the future :)

Phoebe · 16 June 2023

★★★★★ 5/5

Trustpilot

Buying a property...Darlows is a must try...

Darlows is everything you hope to expect from an estate agent. From the beginning an efficient and prompt email to confirm the phone discussion followed up by a viewing where Lucy was incredibly informed and made the experience a delight. Lucy knew about the property, the area and offered excellent advice about the buying process. Although the viewing did not end in a sale we will definitely be using Darlows for future opportunities.

MandyF · 9 January 2019

★★★★★ 5/5

Google

Jackie has been extremely helpful during the whole process after I had my offer accepted, explaining everything thoroughly via phone calls or email. She was always on hand and would get back to me as soon as possible with any queries I had (being a first time buyer there was a few). Would definitely recommend to friends and family.PositiveProfessionalism

Jordan · 16 June 2022

★★★★★ 5/5

Google

The team at Darlows in Pontypridd have been excellent throughout the advertising and sale of my property. Geraint was thoroughly helpful and knowledgeable about the value of my house and the area it’s in, he was extremely informative with regards to its saleability. An excellent experience, I would certainly recommend this branch to anyone looking to sell their property.

Mark · 16 June 2022

★★★★★ 5/5

Trustpilot

Reactive Maintenance

Great support from Lauren Keirle dealing with a property maintenance issue. Lauren was polite and courteous throughout the process, discussing options, keeping me informed on progress and also on completion, which I found very helpful.

John · 30 April 2024

★★★★★ 5/5

Google

Darlows are a great company to work with when looking for a property to purchase. Communication is great and their knowledge of the local property market is excellent. A special thank you to Courtney, who always keeps me informed of new properties coming to the market that fit my criteria, and always goes above and beyond with the level of customer service provided! A credit to Darlows.. Thank you!

Dan · 16 June 2020

★★★★★ 1/5

Google

Obviously, I am in the minority category here with my 1* review, but I would like to share my experience with some of the staff based in the Pontypridd branch and Darlows/Spicerhaart as a whole. Although lengthy, please take the time to read it. If my negative experience helps just one person, my time is not wasted. All started very well when I marketed my property with Darlows, the valuation etc was carried out by Diane Rumble. Shortly after this, I was asked to submit a review, naturally, I gave a 5* review, as up to this point all was in order. Diane was very personable putting me at ease, having never sold a property before, it can be a little daunting. Most of the information I needed was provided with exception of their fees. Subsequently, I emailed the branch for this information and was told 1.25% there was no mention that vat was to be added. I proceeded on this basis. When Diane attended on the second occasion to take photographs, at my request, she brought literature with her as I had mislaid what had been previously sent to me. I needed to show evidence of my identity by way of a driving licence, household bills etc. This was duly noted on the paperwork which Diane had brought. I was then asked to confirm these documents with my signature. Whilst this was partially true, what I was actually signing was the contract/agreement. I duly signed where indicated in the belief that I was confirming the validity of the documents because, that is what I was told! I fully accept this was my mistake but Diane had gained my trust and I believed what she told me. Had she told me I was signing a contract, I would have taken time to read it throughly. It was all about the wording she had used that caused my confusion. I cannot categorically say she misled me, however, she was not clear. Having signed this contract/agreement, what followed next was out of my control and the actual crux of the matter in relation to this review. I only had 1 viewing of my property which I left in the hands of Gayle Chapman, and upon my return approximately 20 minutes later, the viewing had concluded. There were 3 males present, 2 of which walked back to their vehicle. The remaining male was stood in my front garden whilst Gayle was stood at the gate entrance. He didn’t appear to be in any particular rush to leave, consequently, I offered my thanks to Gayle and closed my front door in the hope he would leave. I was in the process of removing my outside footwear when I heard a loud rattling sound. I was outside within seconds to find the male violently shaking my drainpipe. He told me it was broke and could get it fixed for me, I found this very strange. Unfortunately, due to child care commitments I had to rush off, however, I emailed Gayle approximately 30 minutes later to complain that she had watched this happen. Long story short, this individual alleged that he was trying to fix my pipe which was damaged. Not only do I dispute this allegation as I had not experienced any visible leakage of water from this pipe, even if what he says was true, he had absolutely no authority to attempt any repairs without my consent. Furthermore, the viewing agent made no attempt to stop him! The cost of this repair was £40 which I requested was reimbursed by Darlows. After many weeks of emailing Senior Staff at Spicerhaart, and issuing a small claims in Court, this is my warning. Contained in the small print of their agreement is a clause which states that - Darlows are not liable for the actions of any persons they bring to your property! Therefore, if anything is broken or damaged they are absolved of any and all responsibility! Furthermore, expect them to close ranks and in my case, “prepare to go on record” that they told you something they definitely did not. For example, had I been told the true costs of their fees in my home why on earth would I need to email for this information as explained earlier? Limited space to leave complete review, will post on Trustpilot for those interested.

Jan999 · 16 June 2023