Darlows reviews

★★★★★ 5/5

Trustpilot

Excellent customer service communition ethics received a call from Kelly Williams…

I received a call from Kelly Williams today with respect to my complaints regarding the overflow of water in my toilet and kitchen pipes. Her approach and response to our talks were extremely professional and encouraging. Though I informed her eventually that tyre water isdue has been resolved by Welsh water company as thr issue agfted not just my house but other neibouring houses within and around my house location. I am happy with her professional approach and response and she should keep it up. - Dr. Osuji Emmanuel. 22 foster drive

Odinaka · 12 March 2025

★★★★★ 5/5

Trustpilot

Fantastic experience using Darlows…

Fantastic experience using Darlows Caerphilly. Eleri was a delight to deal with and went above and beyond for me. I would highly recommend!

Caroline · 16 April 2026

★★★★★ 5/5

Google

Gayle was very friendly from start to finish. Me and my partner are first time buyers. We have had some problems with finding a house before and we told her our situation and problems, she came across very genuine and understanding. We have had some good communication between her and we feel that she is there for us. When some other estate agents we have had just want to sell you a house and make money.

The · 16 June 2022

★★★★★ 1/5

Trustpilot

No interest in tenant welfare and no interest in arranging repairs

If I could give zero I would. Absolutely appalling tenant care from Darlows Albany Road and Darlows property management, Cardiff.Our boiler broke last winter and we had an absolute nightmare trying to get it fixed. We just could not get hold of property management, they only really answer before lunchtime. Then when a contractor was finally appointed to us they took 5 days to come out and look at it, and then told us he needed a few more days to get the part to fix it! This was during the winter when it was snowing too so we spent a week without heating in the freezing cold!! (luckily still had hot water). We asked for reduced rent to compensate for this but they would not entertain the idea (i am aware this is probably not a ‘done thing’ by lettings agents)Not only this, but now our boiler has broke again! We used their automated fixflo website when it happened last night, our situation was deemed of high importance but not urgent. The automated message said that a contractor had been assigned and would get in touch with us within an hour. That was 19 hours ago! But now we don't have hot water or heating (currenrly November) and now we’re having the same struggles with property management.All i can say is thank god I am moving out of this property soon, they are an absolute shambles of a company. I will be formally complaining to both their head office and my local council.AVOID RENTING WITH DARLOWS IF YOU CAN I AM NOT THE ONLY PERSON WHO HAS HAD THIS SORT OF EXPERIENCE!!!Edit: Boiler was repaired day after reporting as we called Darlows’ head office. Boiler has not been fully repaired and was temporarily fixed (pending on landlord’s approval for a boiler service)

Rhys · 10 November 2021

★★★★★ 1/5

Google

Sent me a letter offering to buy my house, gave some details and never heard back. Potentially farming data? Edit: then someone is impersonating you folks and have spoofed your email domain on the letter. The letter the scammer sent said they were looking to help a customer buy a house in the area and that mine met their criteria. Ignored when I replied.

Stu · 4 September 2025

★★★★★ 5/5

Google

Leigh from Darlows Pontypridd recently came to value my property and I just want to commemorate how brilliant she was from start to finish! She worked around mine and my partners busy job schedules and agreed a date & time which suited us all which was perfect. She is an absolute key asset to the branch and went above and beyond to make sure my self and my partner was catered for every step of the way and stayed in contact via messaging and phone calls and kept us updated throughout the entire process. I would highly recommend Leigh and would love to have the pleasure of dealing with her again if the opportunity came about! A massive thank you once again!

Joshua · 27 June 2024

★★★★★ 1/5

Trustpilot

Communications pretty poor

Been trying to get hold of the property management at Merthyr for a couple of weeks with no success. I spoke to somebody maybe a month ago about a contract extension. The contract sent through was wrong and I've left messages, sent countless emails and even asked the sales team to give them a nudge.Nobody answers the phone in the PM department. I would visit but it's so far away and Merthyr is in the back end of absolutely nowhere.I know that nobody is dying and it's just a contract but our tenancy is up next week and it's super annoying. If the property was flooding, we would have all drowned by now.This isn't the 5 star level of service that they are known to strive for.

Jak · 13 September 2021

★★★★★ 5/5

Google

Where should I begin with Darlows? From the moment I first saw the house to the moment I scheduled the viewing, I was thoroughly impressed. I regret that I cannot recall the name of the young lady who conducted the viewing, but she was …

Siraz · 16 February 2026

★★★★★ 5/5

Google

I went to view a property yesterday, Kayleigh Harries from Darlows was absolutely amazing. She was there on time, was very sociable and bubbly, was very helpful with any queries that I had, and made the viewing a great experience. When putting in an offer, there was no time wasted in getting this over to the vendor. Nothing was too much trouble for her! Very please with my experience and would highly recommend Kayleigh / Darlows!PositiveResponsiveness, Quality, Professionalism

Charlotte · 27 August 2021

★★★★★ 5/5

Google

The three agents we dealt with at Darlows were great. Jennifer and Holly were really helpful and took care of everything. Jackie was amazing with the house move. I honestly don’t think it would have gone through without her

Cai · 11 October 2024

★★★★★ 5/5

Google

We're buying our first property and the team at Darlows have been brilliant. As well as liasing with our broker and solicitors, Jennifer has been helping us communicate with the owner of the property to answer any questions we have had. She has always been very quick to get back to us and is friendly, down to earth, and trustworthy. Great service.

Dan · 16 June 2023

★★★★★ 5/5

Trustpilot

We can highly recommend Darlows based

We can highly recommend Darlows based on our experience recently. Our agent Christine went the extra mile and impressed us with her excellent communication skills and kindliness. Christine could always relied on and supported us through finding a suitable property and reducing our stress levels.Nick & Teresa Glover

Nick · 11 April 2024

★★★★★ 5/5

Google

Just completed a purchase via Darlows. There were a lot of frustrating difficulties with the "legals". All the staff at Darlows were exceptional and most particularly Jackie who managed the move and liaised between everyone. When she said she would do something she did which is so important and brought everything to a successful conclusion. I know she and everyone did a great job and recommend Darlows in Pontypridd to everyone.

Bob · 16 June 2022

★★★★★ 5/5

Google

They helped me massively to get up and running. Very helpful and on the ball, good company all round, with good after support too if you need throughout, they go the extra yards which helps a lot with the stress of moving home or renting.

Baz · 16 January 2026

★★★★★ 5/5

Google

Very professional, great team (Gayle, Emma, Jackie especially) sold our property with excellent price, kept us in touch with buyer at all points to keep things moving. Wish the solicitor had been as good.

Lesley · 15 April 2026

★★★★★ 5/5

Trustpilot

Thank you Kelly Williams

Thank you Kelly Williams for your prompt dealing with the toilet issue reported by the tenant and sending a contractor to sort out it without delay.

S · 11 March 2025

★★★★★ 5/5

Trustpilot

I would like to thank Ettore Vaccaro…

I would like to thank Ettore Vaccaro very much for very patiently and kindly helping us two to find a house and supporting us every step of the way to fill in all the forms for our future rental.We are very impressed by the service of your colleague Ettore and I would definitely recommend him to anyone looking for a home and needing professional help.Grazie mille!Francesca

Francesca · 7 December 2022

★★★★★ 5/5

Trustpilot

Hollie at Darlow

Hollie was so great and warm. She offered to help me despite my difficult situation in coming for a physical viewing as I didn't live locally and my schedule did not fit in with the viewing. Offered to send me a video viewing which really makes my life easy

Luqman · 25 June 2025

★★★★★ 5/5

Google

Hollie Jones was exceptional! She was a pleasure to deal with from the start, not only efficient and quick in response but her manner is pleasant, charming and found her to be a total delight. I can not fault the service provided. Really comforting during a stressful time to have a real professional lady handling our property.

Kelly-Ann · 21 March 2025

★★★★★ 5/5

Trustpilot

Great house valuation Rhys Darlows Rumney

Rhys,the manager from Darlows Rumney branch(Cardiff) arrived on time for our appointment and was highly courteous and professional throughout the valuation of my property; he gave me some great advice on improvements that I could make to increase the value of my home .

Louise · 9 September 2026

★★★★★ 5/5

Google

Hollie jones of Darlows Pontypridd has been nothing short of amazing. Supportive and professional, and so helpful from the beginning. She has gone out of her way to make sure we have been up to date with information with excellent and informative communication throughout my experience so far. We are so grateful.

Olivia · 18 December 2023

★★★★★ 5/5

Google

Having a estate agent help me in my property business ie Geraint Pontypridd Darlows branch Helps my take it to a new level Always on the phone helping me locate and find great properties THANK you and the team one happy investor Up Date as at 25/07 We have had the full backing of the staff in Darlows Pontypridd Geraint is always calling us to let us know what new properties that fit our strategy again BIG thank you to the team in Pontypridd Darlows

Stephen · 16 June 2020

★★★★★ 5/5

Google

Although I admit I was (very) sceptical at first about whether it was worth paying that bit extra for an ‘on the high street’ estate agent, I now think it was worth every penny. I’m really pleased with the service Darlows provided. Geraint in particular at Pontypridd was very professional, really friendly and very capably handled things from start to finish. Also it was quite nice that my phone calls were always answered - if the branch can’t pick it up you do get to speak to a human who will pass a message on, and those calls were always returned promptly. Thanks for all your help!

Audrey · 16 June 2020

★★★★★ 1/5

Trustpilot

Unbelievable

Appealing behaviour. Signed up approx 4 weeks ago to move into a larger rented property due to my partner being 5 months pregnant. Obviously with everything going on with the Coronavirus and my partner now 6 months pregnant I contacted Darlows to ask if possible we could delay the move because there is absolutely no way I can move the entire contents of 1 house out to another house alone..not only that I could not find a van rental company and even if I did I would be putting my pregnant other half at serious risk.I spoke to Darlows - won’t name names, told them of my issues and straight away the conversation was “ absolutely no chance can we delay the move... either bring it forward or keep to the date agreed” I said to the person on the phone that surely is the landlords decision and not yours and would appreciate it if you could call them to explain ... I may we’ll be a cynical person but I have had absolutely no faith that that conversation between Darlows and the landlord even happened.We had a call back - eventually , and that we was told the landlord said no we need to stick with the date and that if we do not move we will lose the fee’s we have currently paid ( even though we never once brought up the fees this was clearly used as a very poor tactic to try to keep the house move on the scheduled date )Again we explained and again we got told the same - NOI rang a guy in head office the next day who after explaining things to him said himself that he totally understood our situation and wouldn’t expect us to move either ( feel free to listen to the phone conversation) - he arranged a call back from the Lettings manager who called me back - conversation went the same - he said he would ask but Darlows was the middle man in all this and it’s totally out of their hands ( obviously)After another call we agreed to knock it all on the head - cancel the move and stay put because with the entire world at a standstill at very dangerous times , plus the fact it was totally impossible for the move to happen , we found it totally impossible for it to happen without putting the family at risk .The reason for this review today is largely down to a gutless email we received. Not a phone call, but an email stating that we will lose the £132 fee we have put down. How is it you justify keeping hold of this fee? What has this fee gone towards?The entire country is in lockdown, and with wages every penny counts, especially a family of 4 during these times and you won’t bother to refund us the fee’s - so I’m guessing you contacted a director like you said and it was he/she who said no to this request? Shame on you.

Damien · 27 March 2020