Trusted Agent profile · Pontypridd
★★★★★
746 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 746 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from the staff. Geraint was great at the valuation and the girls once sold kept us informed with regular updates. Highly recommended
Dear Jo Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleI had my Aunties house valued by Gayle Walters. I found her to be very helpful and approachable. Thank you Gayle for your patients with my elderly Auntie.
Hi Jen Pritchard, thank you for taking the time to leave a review for us at Darlows Pontypridd. We're happy we could meet your expectations! Thank you again for the great review!
5/5
GoogleWe have just completed on a new house and I have to say Geraint and Diane have been wonderful. Kept me informed all the way through and were chasing for me daily which for a buyer buying a house can be stressful enough but they really put me at ease. This is the 2nd property I have bought off them and both times have been fantastic. Thank you both and you truly are an asset there.
Dear Jodie Stojanovic, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Pontypridd estate agents
5/5
GoogleJennifer at Darlows has been amazing!! She was so helpful, kind and literally went out of her way to help me. I highly recommend this branch in Pontypridd. She even checked in with me after every search. Well done Jennifer you are a credit to the company. Thank you for everything
Thank you Rebecca for your 5* review. We much appreciate it!
5/5
TrustpilotFaith Restored.
Jada was fabulous, totally restored our faith in the viewing and purchase process. Very efficient responses to queries and questions. The photographs of the property and gardens were also very accurate.
5/5
TrustpilotDarlows: tip top service!
Darlows have provided me with excellent Customer Service recently, when the charming Nicole (who completed all the letting paperwork for me in an alarmingly efficient manner!) brought the first prospective tenants to view on saturday; within 45 minutes they had agreed to take the place on a 12 month term - what could be better?Seriously impressed with the whole team, and my grateful thanks to them for all their efforts behind the scene.
Dear Susan, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotNicola @darlowsmerthyer
Used Nicola through darlows merthyr highly recommended company she was so amazing through the journey of renting Nicola I can't thank you enough you went out of your way to make sure this house was ready for me and my new life darlows should be glad to have such a credit to their team ..I will use your company and Nicola if she's on board and suggest others follow thanks so much nic
Dear Leon, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotDarlows lettings merthyr
Fantastic service from Darlows Lettings Merthyr. From the initial viewing Nicole was helpful, polite and extremely friendly. Thanks for a smooth and fast process definitely recommend
Dear Laura Merriman, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We appreciate your kind words and look forward to helping you again in the future.Darlows Lettings Merthyr Tydfil
5/5
TrustpilotThankyou Kelly for the good news and…
Thankyou Kelly for the good news and great customer service
Thank you for your kind review for Kelly, we are so happy hear your feedback. Cardiff Property Management
5/5
TrustpilotSuper easy and straight forward thanks…
Super easy and straight forward thanks to Lauren Keirle!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
TrustpilotWhere do I start except… AVOID.!
Where do I start except… AVOID.!They were nothing but unhelpful when purchasing through them, advertised a property dimensions incorrect!Rhys, Adam & Matthew are completely incompetent.Won’t go in to it but most definitely wouldn’t sell or buy a property through Darlows Rumney or Darlows in General!We are currently in talks with our solicitors due to their awful service!
I’m sorry to hear you have been unsatisfied with the service provided by the Darlows team in Rumney but a full investigation of your concerns has been heard and responded to. If you would like this matter followed up further, as per the original response, you can contact Anne.Boylan@Spicerhaart.co.uk.
5/5
GoogleCourtney was really loveley really put me at ease cant praise her enougth .Courtney was professional but warm and had lots of local knowledge.would recommend.
Hi Jane Winter, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
5/5
TrustpilotThank you Jessica for your help and…
Thank you Jessica for your help and making our visit pleasant.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleReally pleased with the level of kindness and professionalism I received and would definitely recommend Darlows to others. Price given was fair and realistic.
Thank you Natalie for the fantastic 5 star review you left for Hollie! Your kind words are very much appreciated. Kind Regards, Darlows.
5/5
GoogleThe friendly and personal touch Gayle offer my wife and me when 1st speaking to her put us both at ease when viewing the property Gayle had good knowledge of the vendor and the reason for the house being on the market. It was a pleasure to with her.
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
TrustpilotExcellent service
Excellent serviceA big thank you to Tristram who managed to make us feel safe and supported while becoming landlords! Very efficient, caring and helpful, I am really glad we’ve chosen Darlows to manage our property.A mention for Emma too, always ready to take over and advise when we had questions. Well done guys!!
5/5
GoogleJennifer, was a very professional, pleasant agent. She bent over backwards to provide an excellent service. Kept me in the loop at each stage of the process. Would be more than happy to use this agency again.
5* review, we are pleased you are happy with the service received.
5/5
TrustpilotGood experience
Impressive especially with Oliver, crystal and so on. Good and professional set of people. Thanks
Thank you for your kind words for Oliver and Krystal, they will be very pleased that you are happy with their service. Thanks, Cardiff Lettings
5/5
TrustpilotI mainly dealth with a colleague called…
I mainly dealth with a colleague called emma. However did speak to various other people. Me and my partner are letting a new place down the bay and the service we have recieved from the team is second to none especially since the country was on lockdown at the time of us applying and moving. Couldnt ask for a better service and will. Be using darlows again in future
Dear Yosif Ali, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings)
5/5
GoogleExcellent staff, always friendly and professional. George was great at showing us around a few properties and had answers to all our questions. thanks again
Dear Ryan M, Thank you for leaving such great and detailed feedback about your experience with Darlows Pontypridd estate agents.
5/5
TrustpilotWe used the services of Darlows Pontypridd
We used the services of Darlows Pontypridd and wow what amazing experience.First weekend “open day” as requested by Diane who managed to sell the house practically to the first person who turned up. She is always there to answer any questions we have and was totally professional in her approach and more than knowledgeable in this sector. Would definitely recommend darlows Pontypridd to anyone thinking of selling a property. Well done guys.
Dear Mark Harding, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to see you soon!
5/5
TrustpilotAmazing service
Chris kept me Updated couldn't do enough for me. Went over and above highly recommended. Amazing service and personal service as well. Thanks again.
Hi Alex, Thank you for taking the time to leave us feedback. We are delighted to hear you were pleased with the service! We are always more than happy to assist you if anything else comes up.Best Wishes, Darlows Tonypandy
5/5
GoogleMuch obliged to all the friendly and supportive staff here - particularly Geraint who was a pleasure to work with and extremely professional!
Dear Cheryl Lane, Thank you for leaving such great and detailed feedback about your experience with Darlows Pontypridd estate agents.
5/5
TrustpilotReally great communication and very…
Really great communication and very helpful. Claire Lea was amazing. Looking forward to moving into my new home in 2 weeks time. Thanks
Dear Danny Saffer, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Pontypridd office has 746 reviews across two platforms: 402 on Google, 344 on Trustpilot (across the whole business).
Darlows Pontypridd is rated 4.4 out of 5 across all 746 reviews, and 4.8 out of 5 on Google from 402 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Darlows Pontypridd, 85 Taff Street, Pontypridd, CF37 4SL.
