Trusted Agent profile · Pontypridd
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
GoogleA friendly and efficient team. Particular thanks to Sarah Mey for keeping me well informed at all stages of my purchase.
Dear Richard Talbot, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Pontypridd estate agents
5/5
TrustpilotExcellent service from the Tonypandy…
Excellent service from the Tonypandy team, helped the process complete as quickly as possible. Highly recommended! Thanks Chris and team
Hi Alex, Thank you for taking the time to let us know how we did. We hope you have a great day! Thanks again for the recommendation!Darlows Tonypandy
5/5
GoogleGreat service from staff. Geraint was great when I purchased a property kept me updated all the way through
Dear Susan Griffiths, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotDarlows Caerphilly team
Darlows Caerphilly team, great bunch !Natalie has been brilliant dealing with my house purchase, excellent communication 👍
Dear Betty Hawke, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleI have purchaed properties and have instructed Darlows Pontypridd branch to sell on our behalf a number of times and have always found the branch / staff very friendly and professional , i have a no hesitation in reccomending Darlows and specifically Geraint Davies who has mainly been our contact over the past 2 years . great company and excellent Branch , - Involve residential property Ltd .
Hi Ryan Jones, thank you for taking the time to leave a review for us at Darlows Pontypridd. We're happy we could meet your expectations! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Pontypridd estate agents
5/5
TrustpilotAs a landlord I have used Darlows for a…
As a landlord I have used Darlows for a number of years and found that Joanne Davies who handled my properties was excellent and very efficient, I am sad to see her leaving the company and wish her all the best.
5/5
GoogleThank you Jackie. Purchase successful!!
Thank you Nicole for your 5* review
5/5
GooglePontypridd Branch. From our first meeting with Geraint and then with Jackie leading us to our final days towards completion, keeping us well informed. We have found Darlows Pontypridd to be friendly, knowledgable and Professional. Superb photography, accompanied viewings. Sale within 2 weeks of marketing. Extremely pleased with the whole process. Thank you
Thank you Cath for your 5* review, we really do appreciate it
5/5
GoogleFantastic service provided by Courtney from the Ponty Branch - Courtney is an asset to the company !
Dear Ben Darren, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleWe've had a very positive interaction with Hollie Jones and all the staff at Darlows Pontypridd during our viewing of the house we are preparing to buy. Also they've been a great source of information over the phone.
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
TrustpilotMany thanks to Belinda and the gang at…
Many thanks to Belinda and the gang at Darlows in CwmbranAll hiccups finally resolvedSale finalised today
Dear Mari Wood, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Kind RegardsBelinda Darlows Cwmbran estate agents Dear Mari Wood, T
1/5
TrustpilotAvoid at all costs.
My parents used Darlows in Brynmawr to sell their property and buy another. Big mistake! Their fees are overpriced, they were not clear at any point with what the fees would be despite my parents asking numerous times. Their final fee was over £2600 to sell a property for £110,000. They also recommended my parents use their legal team which cost over £5000. Avoid!
Dear Leanne, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to elinor.walters-davies@darlows.co.uk. Thank you in advance for your time to explain this further for us. Darlows Brynmawr estate agents
5/5
GoogleDream makers. They made everything so easy and made the impossible possible for us with super fast excellent service throughout. We couldn't recommend Darlows enough and will forever be grateful to Dianne and Geraint for what they achieved for us. Great communication and made sure we knew what was happening every step of the way. Thank you Darlows!
Thank you so much for your kind words , we really appreciate it
5/5
GoogleVery helpful, one bit of feedback is some of the properties that are suggested and emailed to me are actually either sold or the link doesn’t work I’m finding this on most of the emails
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
TrustpilotGayle from the Darlows Pontypridd
Gayle from the Darlows Pontypridd branch was extremely professional, helpful and knowledgeable. I would regularly touch base with her as I felt I could trust her to advise even on matters that involved other estate agents. I would highly recommend anyone who is looking to buy/sell a property to contact Gayle as she really helps with the daunting process of selling/ buying a home.
Thank you again for taking the time to let us know how we did and for your kind words and this wonderful review!
5/5
GoogleCourtney at darlows has been a brilliant help in finding our perfect home, for over a year she has contacted us by email phone and always happy to help as there have been several properties we have looked at over the last 2 years. She has made the house buying experiences a positive one and cannot recommend them enough!!! Especially courtney
Dear Dee Dee, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleThanks George for your help with sales negotiation. A really friendly guy. Would recommend Darlows estate agents.
Dear Howard Davies, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for the great review!
5/5
GoogleGeraint has been brilliant! Thanks for helping and always being so happy Ger 😁 …
Hi Kelsey Stevens, we are very happy to have provided you with such a positive experience!
5/5
GoogleGreat service Geraint kept me up to date throughout the sale. Would recommend Darlows Pontypridd
Hi Hannah Davies, thank you so much for your positive comments about Darlows Pontypridd!
5/5
TrustpilotThe team at Merthyr Tydfil- great service.
The team at Merthyr Tydfil can be busy. Today, Stephen when up and beyond to sort every issue out reference my house yesterday. The best service yet. So thank you for covering every detail to make me feel more at ease.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleWhat an amazing team at Darlows Pontypridd! From the moment I met Geraint who handled the valuation I knew I had chosen the best agent to sell our house. Gayle has worked tirelessly to secure an offer; she really knows her stuff and will go the extra mile, nothing is too much trouble. Thank you all. We would have no hesitation in recommending Darlows.
Dear Alison Freedman, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you, and have a fantastic day!
5/5
GoogleReally fantastic service viewing houses. We saw one which was lovely but not quite the right size and Gayle suggested another one which she thought we’d love which was a bit bigger and got us an appointment. It was perfect and we just had an offer accepted! Thank you!
Thank you katy for giving us a 5* review
5/5
GoogleGreat service From 1st meeting with Gail through to after service with Jackie Always keeping me updated and addressing any issues promptly. Many thanks
Thank you Gareth for your 5* review that you have left for Gayle and Jackie. We appreciate the feedback from our customers and value your time leaving us your thoughts and experience.
5/5
TrustpilotExcellent Service
Many thanks to Emma and Cai for the excellent service I had from them finding the right tenants for my house that I have now rented out. Both were so helpful and both really nice.I would recommend Darlows can’t fault them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
