Trusted Agent profile · Pontypridd
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks for Chloe’s support, guidance and friendly customer service.
Chloe was friendly and gave excellent, knowledgeable advice to me yesterday when I contacted the letting department at Darlows. As a landlord it is reassuring to have someone who can support and guide you. Thanks Chloe, you’re a credit to the company.
5/5
GoogleI cannot speak highly enough of Kayleigh at Darlows Pontypridd. Friendly, efficient and professional from the very first contact and she has since gone over and above in supporting and helping in every way possible. The experience has been made easier and better because of Kayleigh - thank you 😊PositiveResponsiveness, Quality, Professionalism
Thank you Caroline for your 5* review, we really appreciate you taking the time
5/5
GoogleCai @ Pontypridd showed me around a range of properties yesterday. Good knowledge. Nice Manner.
Thank you Chris for your excellent 5 star review that you left for Cai. We really appreciate the feedback. Many Thanks, Darlows Pontypridd.
5/5
GoogleAmazing service from Jennifer and Darlows team, from beginning to end process of purchase an buy to let property, very friendly, communication was great, she keep me updated on evolution on process and now back for buy another property from this outstanding Estate Agents Team 👍 Definitely feel I couldn't be in better Hands. Thank you you All 🙌
5/5
GoogleHollie Jones, is extremely helpful and professional.
Thank you for your lovely review! We're very pleased to hear that Hollie provided a great service. Your 5-Star review means a lot to us! Kind Regards, Darlows Pontypridd.
5/5
GoogleDarlows were great while I was searching for a house.Gayle paid particular attention to the type of houses I responded well to and catered future properties accordingly with what she perceived my taste to be. Excellent communication and service. I have since found a property not through them but wouldn't hesitate to contact them again when I next go house hunting.
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
5/5
TrustpilotThat bit more
Was looked after by a young lady called Hollie So helpful about the property and the local area.
5/5
TrustpilotGreat Service
I use Darlows as my letting agency They have always been very helpful and timely in their communications with me. Sam McAllister recently carried out a check at the property and he was very polite, professional and helpful when I met him. I have used Darlows for a few years now and am happy to continue to do so.
Good Morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotSpeedy service and always helpful
Bought my house through Darlows and always found them through this process to be straightforward and without delay. I have since decided to put my house on the market with them because of their efficiency and concern; they viewed my house for sale within hours of my request and kept me updated as to the situation.Well done Diane-much appreciatedI
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotMyself and my daughter have contacted…
Myself and my daughter have contacted darlows to request a viewing, we both have been told someone will ring us back, I have been waiting since last week and my daughter has been waiting two days, not very professional.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleGrateful thanks to the efficiency and professionalism of Gayle Chapman and Geraint Davies my house was sold less than two weeks after going on the market with four viewings in the first week. Excellent service.
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
GoogleA really good company to use to find a house as they really do go out of their way to help you out and are all a really friendly bunch of people. We had Courtney show us around houses and was really helpful with everything we needed to know. I would definately recommend using Darlows estate agents :)
Dear Jacob Masters, Thank you for leaving such great and detailed feedback about your experience with Darlows Pontypridd estate agents. We hope to see you soon!
5/5
GoogleFantastic service from both Jen and Chris on getting everything ready to go ahead for our house purchase. Would highly recommend Darlows.
5* review, we are pleased you are happy with the service received.
1/5
TrustpilotI was to see an house
I was to see an house. I ask for applications form but thay just laid that call back with more information and will send an form by email and of course this does not happened. When I go to agency to ask for application they said house is not more available. Just lost my time
Dear Alina, We are sorry to hear about this and this is not the service we strive to achieve. If you would like us to look into this please email help@darlows.co.uk with details of the branch you were in contact with. Regards, Hannah
5/5
GooglePerfect made the whole process simple for us
Dear Fiona Scarrott, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thanks again for taking the time to leave us this information about your recent visit. Take care!
1/5
TrustpilotUnprofessional and bad communication
Went to see a flat viewing and tried to contact 7 times saying that i wanted to rent the flat. I was told that someone would call me back but i was never contacted. I then saw that the flat was taken by checking rightmove. Very unprofessional and really bad communication
5/5
GoogleJackie Morgan helped us above and beyond with a tough house move
Thank you for a great 5* review that you have left for Jackie. We appreciate the feedback! Kind Regards, Darlows.
5/5
GoogleGeraint has been very helpful and friendly, thank you!
Dear Bethan Jones, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleIf you are looking to buy . We would like to say a big thankyou to kayleigh who was polite, professional & informative . At no time did we feel rushed or pressured during our viewingPositiveResponsiveness, Professionalism
Thank you giving us a 5 * review
5/5
GoogleRecently purchased some investment properties via Darlows Pontypridd and they offered me a great service, hope to work with Jackie & Gayle again sometime this very professional service from both always available to answer emails and telephone calls. Thanks both 👏🏼👏🏼👏🏼 …
Thank you Leigh for giving us a 5* review, we really apppreciate it
5/5
GoogleJackie Morgan helped us above and beyond with a tough house move
Thank you for a great 5* review that you have left for Jackie. We appreciate the feedback! Kind Regards, Darlows.
5/5
GoogleSuper friendly and professional. Thanks, Gayle.
Thank you for a great 5* review that you have left for Gayle. We appreciate the feedback! Kind Regards, Darlows.
5/5
TrustpilotCustomer service
Thankyou nadia for your help in signing my agreement and going through the process online much appreciated
Thank you for taking the time to leave Nadia a review. She will be pleased you are happy with her service. Thanks, Cardiff Property Management
5/5
GoogleGayle Chapman, working at Darlows Pontypridd, has provided an excellent professional service in marketing and selling our property. Gayle has always carried out viewings in a very friendly and informative style answering all questions and providing prompt feedback from the viewers.PositiveProfessionalism
Thank you Chris for giving us a 5* review , we really appreciate it
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
