Darlows Pontypridd reviews

★★★★★ 1/5

Trustpilot

Tried to book an appointment to vein a…

Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT

MAYERS · 3 March 2023

★★★★★ 5/5

Google

I've had an amazing experience with darlows, they have provided me with all the information I needed, and helped me along the journey of selling my home

Jade · 19 September 2023

★★★★★ 5/5

Trustpilot

I delt with Nicole from merthyr

I delt with Nicole from merthyr , I have to say it's the best service I have ever received , accommodating , friendly , knowledgeable and just fantastic , can't fault. Darlows and Nicole at all , thank you for the wonderful service , I'll highly recommend you to everyone . Thanks again jason

Jason · 11 April 2019

★★★★★ 5/5

Trustpilot

Great first impressions!!

I first started speaking with Nicole from the Merthyr branch of Darlows approximately 6-8 months ago with a view to buying a property and letting it out. Due to the pandemic and restictions, it has took much longer than I had hoped to secure a property, but I have been really grateful of the initial advice Nicole provided me with, and the advice given in relation to properties I have been considering, despite her knowing that I didnt have instant business to give to Darlows. I have found her to provide excellent customer service and she has been amazing in her efficiency and quick responses. I have every confidence in her and look forward to her managing my property.

Customer · 20 March 2021

★★★★★ 5/5

Trustpilot

Prompt response and very professional…

Prompt response and very professional in delivering their services.

Daniel · 7 September 2024

★★★★★ 5/5

Google

Very helpful and honest

Paul · 26 November 2025

★★★★★ 5/5

Google

I had three agents to value our property and Geraint at Darlows was the best and very helpful and gave us great advice and explained how they will get me the best price for my property. Very professionalPositiveQuality

Fallen · 27 August 2022

★★★★★ 1/5

Trustpilot

Agent from hell

I moved into a two bed townhouse in Cardiff with my sister back in November 2019, advertised as "professionals only".Prior to moving in, there had been a one month gap between tenants and I had negotiated in writing that the house would be professionally cleaned (outgoing tenant had three children) and that three of the rooms be re-painted.We arrived to a front garden stacked high with black bin bags which had clearly been there a month, and the windows were practically black.Upon entering the house, it was clear that NOTHING had been cleaned. The toilet was black, the cooker was covered in grease and the carpets were stained.To make matters worse, the previous tenant had not removed any of their belongings. Every draw was crammed with paperwork, wires and clothing. Baring in mind this was supposed to be a furnished property; both beds were broken beyond use, and the mattresses were absolutely revolting.The oven doesn't work, and when we first arrived, it was propped up on a wooden block which is a fire safety issue. Oh and the front door does not comply to the security standards set out with the insurer that they insist you go with.6 MONTHS ON, they finally removed the rubbish from the front garden after I put in a formal complaint.1 YEAR ON, I had to arrange for excess furniture and rubbish removal myself and deduct it from the rent.My formal complaint has been "lost" and no one ever replies to any email or phone call.NEVER AGAIN.

Emmelia · 16 January 2021

★★★★★ 5/5

Trustpilot

Darlows Tonypandy

Very helpful and easy to talk to. Stayed late to arrange viewings for our house and the advice and communication throughout the whole process was exceptional!!Thank you Gerraint and Christine at Tonypandy

Maria · 11 January 2021

★★★★★ 5/5

Trustpilot

Swift and supportive help

Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.

Karen · 22 December 2020

★★★★★ 5/5

Trustpilot

I would like to give an enormous THANK…

I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!

Rahima · 19 December 2020

★★★★★ 5/5

Trustpilot

Spoke to Chloe

Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.

L · 4 September 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018

★★★★★ 5/5

Google

Geraint.Davies you have been great, really helpful your advice has kept us sane. Would recommend you every time Thank you so much for the help. Dave and Sue Vincent

David · 16 June 2023

★★★★★ 5/5

Google

Gayle has always been incredibly helpful and honest when showing us property. She has excellent knowledge of the local area and keeps us updated on properties within our budget.

Elinor · 16 June 2023

★★★★★ 1/5

Trustpilot

Do not use Darlows to manage your…

Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.

Dear · 1 December 2020

★★★★★ 5/5

Google

I have been through Darlows a number of times to view property and Charlotte, is always very helpful and friendly with every viewing. She is knowledgeable and happy to answer any question. Great service, will continue to usePositiveResponsiveness, Professionalism

Gwynie · 16 June 2022

★★★★★ 4/5

Google

I was very satisfied with my service by the pontypridd branch of darlows. They provided updates on the status of my sale/purchase and were always available and easy to contact. Their on site advisor aranged our mortgage and was also extremely helpfull and was available if i needed to contact her directly.

Huw · 17 June 2019

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.

Jj · 26 October 2020

★★★★★ 1/5

Trustpilot

No communication skills

Happened now the second time in a row that we were booked in to view a house and we were let down by the agents. First time the agent did not show up and multiple members of the team lied to us this was the Cardiff branch, they stated that the agent is on the way while it turned out there was no booking at all and we waited for no one to come out for 20 minutes. The second time they have failed to notify us in time about that they cannot get access to the property to show it to us. This resulted in us taking half-day off from work for absolutely no reason. Needless to say, I cannot recommend the company at all and very happy that we did not sell our house through them and won't be buying anything that is being sold through Darlows. Big let down. Would have given 0 scores if I could for the unprofessional work. Also, that is not an excuse for no communication between team members that some work from home. Writing an email and paying attention should be the minimum skill for being able to work for a company like that.

Regina · 9 October 2020

★★★★★ 5/5

Trustpilot

DARLOWS

DARLOWS. A BIG shout out to kayleigh Its always hard when buying & moving but so far kayleigh is making that process very easy .keep up the good work A MASSIVE thankyou keep up the good work .See you soon in our new home.

Mr · 17 August 2021

★★★★★ 5/5

Google

Had a very good experience with Kayleigh Harries during our purchase with Darlows Pontypridd. From inital viewing through to the offer acceptance the process was smooth and Kayleigh always kept us to to date with the latest developments.

Nichola · 16 June 2022

★★★★★ 5/5

Google

Brilliant service from all the team in Pontypridd from start to finish. Hollie dealt with my property and it went excellently!

H · 18 November 2023

★★★★★ 5/5

Trustpilot

Tristram was super helpful and…

Tristram was super helpful and sufficient when helping me with a property. Nothing was ever too much for him to sort out or help me with. A great asset to Darlows!

Jem · 20 August 2020