Trusted Agent profile · Pontypridd
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
Trustpilotdarlows merthyr
I have dealt with louise Pugh on many occasions, she has helped us out quick and easy with no hassle, shes always there to help, always had good experience with darlows, brilliant service.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotIssues during Covid
During this Covid situation I have had some issues with the property, so sent an email not sure if I’d get a response. Well I was wrong I received a phone call back from Chloe who was polite professional and caring. She was more than helpful in doing her best to sort out the issues for me. Just from that conversation I can tell what a lovely lady she is. Thank you for helping me
5/5
GoogleJennifer has always been a great help! Always professional and knowledgeable.
5* review, we are pleased you are happy with the service received.
5/5
GoogleI have dealt with Darlows on many occasions and have found them to be professional right throughout every transaction with regular updates every step of the way. Very happy with their service.PositiveProfessionalism
Thank you Claire for giving us a 5* review, we really appreciate it.
5/5
TrustpilotHelpful and professional service
Emma and Cai were helpful and professional at every stage of the letting process, from initial enquiry to moving in day. Thank you very much.
5/5
GoogleThanks very much to all the staff at darlows you made my sale easy for me,all your help was much appreciated,and geriant allways had time to help me go through things when I wasnt sure.First class service.will defiantly use you Darlows again. Kind regards Marteen.
Dear Marteen Jones, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We are always more than happy to assist you if anything else comes up. Take care!
1/5
Trustpilotlettings management team never answer the phone,
never answer the phone,never get back to youletting management team are never in the officeexperience of last 6 months
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotDarlows of Brynmawr, a great personal service from an Estate Agent
I have recently sold my house through Darlows of Brynmawr and cannot praise them highly enough. I have received a professional and efficient service from the first day to the last. I felt like a valued customer and nothing was too much trouble for the girls there. I was provided with continuous updates and always had my phone calls returned promptly when I needed any information. I would highly recommend their service to anyone in the area considering buying or selling a property as the service was first class and faultless. The staff are a credit to the company.
5/5
TrustpilotJessica jones always keeps me informed…
Jessica jones always keeps me informed of any houses that are coming up for sale in the area I’m looking for , she is always polite when I speak with her over the phone .
4/5
TrustpilotDarlows have been very helpful with me…
Darlows have been very helpful with me being able to renew my contract in my house share. They have been easy to get hold of during this difficult time with COVID and have been explained everything very well whilst renewing my contract.
Dear Kendall Corcoran, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
TrustpilotNot having a good experience with…
Not having a good experience with Darlows and my tenancy but Zara Lawes has been amazing and sorted my issue out as soon as possible.
5/5
TrustpilotI've been to many local estate agents…
I've been to many local estate agents looking to rent my first property and no one has helped me like the way Nicole has. As I have found the process confusing Nicole help break it down and made it a lot easier to process.
Dear Taryn King, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleI have been very happy with the service I have receivef rom Darlows. They have been friendly, helpful and efficient and kept me fully informed throughout the sale. This has bee especially helpful as I live in another part of the UK. I would definitely recommend them.
Dear Anne Griffiths-turner, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to receive great feedback.
2/5
GoogleAfter Peters Alan they are the worse of the bunch. Unfortunately, the staff represent the company’s mentality. Cheap and worthless service.
Dear George, we are sorry to hear about your experience. We strive to provide excellent service and will address your concerns with our team. Thank you for bringing this to our attention.
5/5
TrustpilotI have just renewed my tenancy
I have just renewed my tenancy. It was so easy and went smoothly. The lovely Tayah was very helpful and professional. Couldn’t ask for better.
5/5
GoogleDarlows were ever present during the process of my purchase. I will be looking to use both Darlows and Jackie again for my future purchases. Thanks for all your help.PositiveQuality, Value
Hi Craig thank you for giving us a 5* rating we really appreciate it
5/5
GoogleGeraint and Jackie have been superb. Always updating me and keeping me informed. Compared to poor experience I had with other estate agents. Darlows have been exceptionalPositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review, we really appreciate it
5/5
TrustpilotDarlows Caerphilly
Really pleased with Darlows Caerphilly, Natalie, Gareth and Livvy are really professional, and helped take the stress out of selling my home, only had to phone them with any worries and they were understanding and put you at ease, thank you all. S Farr
Dear Sarah, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
1/5
TrustpilotCowboys in Darlows Canton
Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotGood service
Ollie Hussani was very helpful and dealt with my query professionally. He quickly liaised with the tenants and came back to me, thank you.
5/5
GoogleGeraint has made the process of selling our family home run smoothly. I have been constantly updated with the progress and very impressed with the professionalism of the Pontypridd Branch.PositiveProfessionalism
Thank you Tina for taking the time to give us a 5* review, we really appreciate it
5/5
GoogleJackie helped me get through a rather difficult Sale
5* review, we are pleased you are happy with the service received.
5/5
GoogleGayle and Jenn have been excellent to deal with and very proactive in helping us to find a property.
Thank you Thomas for your 5 star review. We much appreciate it!
2/5
Trustpilotagents are agents
Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example
We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
