Trusted Agent profile · Pontypridd
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
TrustpilotSam and Lisa are truly the nicest most…
Sam and Lisa are truly the nicest most professional Estate agents that I have had the pleasure of dealing with in all my years of buying and selling properties. Forget all the double barreled Cardiff estate agents just trust Sam and Lisa.
Peter, Thank you for such a lovely review, it was a pleasure to work with you. If you need any help in the future you know where we are. Darlows Llanishen
5/5
TrustpilotI have found the Darlows team Very Helpful
I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you
5/5
GoogleGreat experience with helpful insight throughout the whole process. Hollie couldn’t have done more help
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
GoogleFriendly and efficient service from the staff. Helps when you live quite a way off.
Thank you so much for your 5* review, we are pleased you are happy with the service received.
1/5
TrustpilotVery bad communication from lettings…
Very bad communication from lettings team. We may have been young but definitely shouldn’t have been taken advantage off. Would definitely not recommend to anyone. It’s all about money with them rather than helping.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotFantastic experience through Nicole
Fantastic experience through Nicole at Darlows, Merthyr Tydfil. She's diligent, takes the time to understand my needs and always delivers on her promises. I can't recommend her highly enough!
Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleVery prompt and professional service from extremely polite lady
Darlows Estate Agents Pontypridd Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
TrustpilotI been dealing with darlows in Brynmawr…
I been dealing with darlows in Brynmawr s.wales gwent. Brilliant service
5/5
TrustpilotZara Lawes was extremely helpful…
Zara Lawes was extremely helpful answering all my questions when my tenant moved out without settling the money they owed
5/5
TrustpilotAbsolutely Amazing service from Zara
Absolutely Amazing service from Zara! Helped us move into our first home so fast and went so smoothly, even rang to check up on us and to see if everything is ok with the property! Highly recommend!
Carys Parfitt, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleAfter being on the market with another agent for months, Darlows sold my property very quickly and got me a good price. Their staff were friendly and professional and I couldn’t fault the service I received.
Dear Carley Walters, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GooglePleasant experience when dealing with Kayleigh for a recent viewing, broad knowledge of the property and very helpful with everything post viewing. Would recommendPositiveResponsiveness, Professionalism
Hi Lewis. Thank you for giving us a 5* review, We really appreciate you taking the time
5/5
GoogleCourtney showed myself, partner and friend on separate visits and we found her very approachable answering any questions we had. She was friendly and professional in her demeanor, an asset to Darlows highly recommend on an excellent service.
Dear Angela Roche, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us. W We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Pontypridd estate agents e are very happy to have provided you with such a positive experience!
4/5
TrustpilotGreat service so far.
Great service so far.I am a landlord and was struggling to rent out my flat, Emma & Oliver managed to do this within days.I look forward to working with them as I get more properties in the future
Dear Mandy,Thank you for taking to time to leave us some feedback. We are pleased that you have been happy so far and are looking forward to working with you again in the future.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHad an amazing experience with Merthyr…
Had an amazing experience with Merthyr Tydfil Darlows Nicole Richards, she is absolutely amazing and she made me feel so comfortable. She gets the job done and is extremely kind and helpful, I fully recommend Darlows :)
Dear Aimee Jones, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!Darlows Lettings Merthyr Tydfil
1/5
GoogleWhile some of the staff were polite and friendly, one of them, Jacqueline, was simply rude and tried pushing us towards a sale of a house that had so many issues that weren't disclosed until 3 months later. Awful experience all around.
5/5
TrustpilotGood service from Sophie today
Good service from Sophie today, prompt and efficient, thank you
We are pleased you have been happy with Sophie's service. Thanks, Property Management
5/5
TrustpilotWe used the services of Darlows…
We used the services of Darlows Caerphilly. They were very helpful and Gareth excelled in helping us to find our new home. He was friendly, efficient and had a good knowledge of all properties that we viewed.
Dear Maria Sayer, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We wish you all the best for the future in your new home. Darlows Caerphilly
1/5
TrustpilotAvoid DARLOWS AT ALL COST
5/5
GoogleKnowledgable, courteous and helpful service by Gayle Chapman when selling our bungalow. 10/10
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
Googlefriendly experience on the phone thus far
Thank you so much for your 5* review, we are pleased you are happy with the service received.
5/5
GoogleIt's been a pleasure dealing recently with Gayle Chapman, she is very professional throughout the whole process, a true asset to your company.PositiveProfessionalism
Thank you Neil for giving us a 5* review
5/5
GoogleBeen fantastic with all my enquiries. Always return my calls and great communication. I echo this for the rest of the branch to.
Thank you for giving us a 5*review, we really appreciate it
5/5
TrustpilotOliver Hassani and Gareth Coleman were…
Oliver Hassani and Gareth Coleman were excellent - knowledgable, helpful and clear concerning deposit deductions (as landlord).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
