Trusted Agent profile · Pontypridd
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
GoogleGeraint Davies at Darlows Pontypridd did a great job of managing the sale of our rental property. It wasn't always straightforward but Geraint's patience and professionalism guided the translation through to a successful conclusion. Many thanks!
We always love to receive great feedback.
5/5
GoogleAlthough I didn’t buy a house in the end with Darlow, Kayleigh our estate agent was incredibly helpful and managed to get 6 viewings in one afternoon. Would recommend.PositiveResponsiveness
Thank you for your 5 star review we really appreciate you taking the time
5/5
GoogleHad a valuation with Geraint and a very professional and knowledgeable. I will be in touch to market my property very soon
Thank you Tristan for giving us a 5* review
5/5
TrustpilotVery good service by hollie nice staff…
Very good service by hollie nice staff very helpful
5/5
GoogleRecently popped into the Pontypridd branch and spoke with Gayle. As we were interested in a property. She really went above and beyond to help us. Very highly recommended. Thanks for the help . 😎 …
Dear Wayne Chapman, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Please let us know if there is anything else we can do for you; we are more than happy to help!
4/5
TrustpilotNicole from the Merthyr Tydfil branch…
Nicole from the Merthyr Tydfil branch has been so helpful and friendly whilst helping us find our new home. She's always happy to help and answers any queries with ease. Positive experience so far
Dear Becky, Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotZara was so helpful and honestly a…
Zara was so helpful and honestly a lovely chat, give that girl a raise!!
5/5
TrustpilotSara Belgasem was very helpful and…
Sara Belgasem was very helpful and friendly and sorted out my issues promptly
5/5
GoogleI have found Diane to be very knowledgable and professional, her understanding of my needs as a seller, positive attitude, presentation and absolutely gorgeous nature help me to decide to sell with Darlow without hesitation
Dear El Be, Thank you for leaving such great and detailed feedback about your experience with Darlows Pontypridd estate agents. Thank you, and have a fantastic day!
5/5
TrustpilotWell Done Zara Lawes
Zara has persevered, over the course of a number of weeks, to resolve a difficult situation in one of our rental properties. She has followed up diligently and kept me well informed at every step. It was a real relief when she called me this morning to say that the situation had finally been resolved. Well done and thank you!
5/5
TrustpilotVery pleased with Darlows
Very pleased with the service that Darlows have provided , all the agents are always courteous and polite , they solve any issues quickly , will be using them again shortly
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!Darlows Merthyr Tydfil
5/5
GoogleWe couldn’t be more impressed than we are with Darlows in Pontypridd and Gayle Walters in particular. Gayle’s level of service and professionalism is exceptional. We would highly recommend this company.
Dear Gwyn Thomas, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotSuper service
Asset to DarlowsAfter moving into my new property, I had a few questions that I needed answering. After a few calls to Darlows, I had a phone call from Zara who told me she'd get the answers I was searching for.... 25 minutes later she calls back, with the answers. Great, friendly service. Very helpful and efficient. Thank you!
5/5
GoogleWENT INTO PONTYPRIDD DARLOWS SPOKE TO A LOVELY LADY GAYLE WALTERS, WHO HELPED ME LOOK FOR A PROPERTY FOR MY DAUGHTER TO GO TO TREFFOREST UNI. THANK YOU VERY MUCH GAYLE WALTERS.
Ken Sherlock, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
5/5
GoogleDiane could not have been kinder or more supportive. The personal touch really makes a difference and we had a viewing before we’d even got the advertisement online. Thank you so much!
Dear Stacey Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleKayleigh Harries has provided a great service, she has kept me informed every step of the wayPositiveProfessionalism
Thank you Margaret for giving us a 5* review
5/5
GoogleIt was a pleasure to meet Jennifer and Gayle. They were professional and answered all my questions.
Thank you Dayne for giving u a 5* review
5/5
GoogleHad a valuation visit from Geriant Davies on the 13th February 2019. He was very professional and informative and I would recommend him and the company to family and friends.
Gail, thank you for your kind words and this wonderful review! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Pontypridd
1/5
TrustpilotI wouldn’t use them again they seem to…
I wouldn’t use them again they seem to be on the side of buyers not the people they’re representing .
5/5
Trustpilotacknowledgement for Chloe Hutchings
This review is an acknowledgement for Chloe Hutchings for her brilliant customer service. Chloe promptly informed me of a particular issue that needed to be addressed. Separately to this I required some urgent information which Chloe provided within the hour! I’m very impressed with the service provide, Chloe very much relived what could have been a stressful situation.
5/5
TrustpilotI was very happy with Tanya she got all…
I was very happy with Tanya she got all the stuff that I asked for sorted out so less stress for me so 10 out of 10
Dear Gareth Morgan, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleI have recently been in contact with Gayle Walters at darlows Pontypridd and found her to be polite, professional and very helpful. I would recommend using Darlows to sell your home.
Dear Alistair You Tube, Thank you for leaving such great and detailed feedback about your experience with Darlows Pontypridd estate agents. Thank you again for the great review!
5/5
GoogleJust bought my new property through Gayle at Darlows Pontypridd. I found Gayle to be very helpful nothing was too much trouble. I would definitely buy with Gayle and Darlows again.
Dear Mark Burrow, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleDealt with jacqueline morgan, very helpful
Thank you Greg For your 5* review, we really appreciate you taking the time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
