5/5
TrustpilotJess
Thanks jess you made a difficult time very easy
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
Trusted Agent profile · Pontypridd
Darlows Pontypridd reviews
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDarlows
Cannot fault Merthyr Tydfil Branch. Very helpful, & have stayed in constant contact to keep us updated with all info. Thank You.
Agent replied · 12 June 2024
Dear Chloe,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotI recently had a property visit with…
I recently had a property visit with Sam McAllister, he was very friendly and very helpful in sorting any issues I had.
Agent replied · 12 June 2024
Hi Georgia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call. Have a great day!
5/5
TrustpilotOliver gave me some very helpful advice…
Oliver gave me some very helpful advice on letting my property out. When the times comes I will be using his services.
Agent replied · 12 June 2024
Dear Malcolm,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleFrom marketing our property to selling and achieving completion, Geraint and Gayle have kept us up to date and involved. highly recommended!
Agent replied · 15 June 2024
Dear Hugh Jones, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
1/5
TrustpilotWow the attitude from their agents is…
Wow the attitude from their agents is appalling. Avoid Darlows Brynmawr, disgusting service.
Agent replied · 12 June 2024
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotInconsistent communication rectified
After some inconsistent communication and support with our rental properties, Gareth Coleman has taken control of a couple of issues with one property and has done an exceptional job. A 6 star review for Gareth, dropping a star in the official rating due to previous experience with Darlows in general.
5/5
GoogleDarlows have been very friendly, professional and prompt assisting me through the selling process.PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you Chloe for giving us a 5 star review we really appreciate it
5/5
TrustpilotWorking with Jada
We’ve recently been working with Jada. She’s been really helpful, friendly and professional.
5/5
GoogleGreat agent ....very proactive branch always calling me with new properties coming to the market .. will definitely recommend to friends and family
Agent replied · 15 June 2024
Dear Lnroger Davies, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Pontypridd estate agents
5/5
GoogleChris Leach the mortgage advisor at Pontypridd branch was extremely helpful and informative, I would highly recommend
1/5
GoogleNver ever business with them utter rubbish agents my current flat with them had issues with leak end up with Ceiling collapse nearly 4months nothing done ….never responded to emails
5/5
GoogleFriendly and professional at all times. Thank you.
Agent replied · 15 June 2024
Thank you ollie for your 5* review
5/5
TrustpilotZara
Zara- very easy to deal with and puts you at ease In any situation, very helpful and understanding
Agent replied · 12 June 2024
Dear Corey, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings) estate agents. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotSam McAllister
Sam McAllister turned up on time and was very polite and friendly.Very helpful and deserves a 5* review.Thank you.
Agent replied · 12 June 2024
Dear Abby, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGreat service and consideration of the…
Great service and consideration of the smaller details to help all parties. Very impressed with the time spent ensuring a great experience. Thank you!
5/5
TrustpilotExcellent service
As a buyer, I received excellent service from Louise at the Merthyr Tydfil branch.
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotJudith at Tonypandy Darlows sold my…
Judith at Tonypandy Darlows sold my house in just a week!Says it all really, and so professional at it too.
Agent replied · 12 June 2024
Hi Heather, we are very happy to have provided you with such a positive experience! Thanks again!
5/5
Googlethanks for the help we have had from all the staff at Darlows it is making the move a lot easier.
Agent replied · 15 June 2024
Dear Alun Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Please let us know if there is anything else we can do for you; we are more than happy to help!
1/5
Trustpilotthe hell
Darlows its like a cake good decoration from outside but from the inside just close your sens as its...aim still chasing for small normal basic things but no heart in that place.but promise I will knock them down by law.save your life by not open their door.
5/5
TrustpilotAs always excellent service from…Cliff and Sarah Spanswick
As always excellent service from Darlows. The team are working remotely from home during these unprecedented times and Michael Tustin always gets back. Received a maintenance request this morning for a white goods repair - business as usual it seems. Thank you for looking after us and our properties.
5/5
TrustpilotThanks
A very professional and friendly service provided, Tayah especially went out of her way to help.
Agent replied · 12 June 2024
Hi Steve Payne,We're pleased to see the 5-star rating you left for us. Please let us know if there is anything further we can do to help!RegardsDarlows Albany Road (Lettings)
5/5
GoogleGeorge did our viewing and was pleasant, friendly and professional. Would be more than happy to deal with them again.
Agent replied · 15 June 2024
Simon Church, thank you so much for the positive review!
5/5
GoogleExcellent from start to finish. Would use again and highly recommend
Agent replied · 15 June 2024
Thank you for your review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Pontypridd
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
