Trusted Agent profile · Pontypridd
★★★★★
746 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 746 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Very and quick and professional throughout the entire process
Dear Tim, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotExtremely helpful and very willing to…
Extremely helpful and very willing to help!
Dear Akshay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHi would like to say thankyou to gareth…
Hi would like to say thankyou to gareth from darlows dealt with my end of tenancy really well and deposited my bond back to me very quickly which is a great help thankyou so much.
5/5
TrustpilotSpoke to chloe from the property…
Spoke to chloe from the property management team and I have to say from reading previous reviews how true they are, nothing was ever too much of a problem and she was always polite and helpful
5/5
TrustpilotI moved into a 3 bedroom property
I moved into a 3 bedroom property, there was a few things wrong. I contacted Chloe and she went above and beyond to arrange things. Still waiting for the replies but the customer service is brilliant
5/5
TrustpilotVery efficient friendly service
Very efficient friendly service Would recomend Darlows.
Dear Lisa Owens, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleExcellent service and negotiator very helpful
Dear Patricia Hammond, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
1/5
GooglePiss poor communication
Dear Ajie Williams-Jones We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could contact me on 01443 400111 as we are unable to find you on our system. We hope to hear from you soon, Kind regards Darlows Pontypridd
5/5
TrustpilotOllie Hassasni
Ollie Hassasni - property manager. 5 star review from me as this gentlemanwas nothing more that a perfect professional during a very testing time of both the year and current said situation.
5/5
GoogleExcellent and friendly service by the staff.
Dear Gavin Hobbs, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to receive great feedback.
5/5
GoogleExcellent service, would recommend.
Dear Terence Quick, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
1/5
TrustpilotScammers!
1/5
TrustpilotI Don't know I'm afraid?!?
£90+ for a gas check?!Never get an answer from any office, calls always just go back to Essex where they know nothing. Can't even confirm an occupation/ move in date.Absolutely appauling!!
4/5
Trustpilotchloe from the property management team…
chloe from the property management team in Cardiff couldn’t be anymore helpful, had a few queries and she helped me get to the bottom of them all! Thank you so much!
2/5
TrustpilotWe have had a very bad time at our…
We have had a very bad time at our property but if it wasn’t for Zara Lawes she had been amazing and done everything she can for us.
5/5
TrustpilotSpoke with Chloe on the Property…
Spoke with Chloe on the Property Management team and I have to say what excellent customer service, couldn’t be more helpful if she tried! Thank you so much!
5/5
TrustpilotWould just like to say a big thankyou…
Would just like to say a big thankyou to ollie for today very understanding and was more then happy to help and that's exactly what he done. Thankyou
5/5
TrustpilotFantastic service from Ollie Hussain…
Fantastic service from Ollie Hussain today , a professional kind gentleman who did everything he could for me , couldn't have asked for more .
2/5
TrustpilotThe only reliable people there are…
The only reliable people there are chloe and ollie the rest say they will call you back or sort out your problems but they never do
5/5
TrustpilotFantastic service from darlows in…
Fantastic service from darlows in Pontypridd.Really happy with how quick and professional they dealt with my sale. Will 100% recommend them and I will most definitely use darlows again.
5/5
Trustpilotall sorted now
I was having some difficulties with finances and Ollie Hassani from property management has helped to sort them out. Thank you very much
5/5
Trustpilot5 Star Service!
5 Star Service!Chloe Hutchings has given us outstanding service! Polite, professional and got back to all our enquiries straight away. Definitely recommend!
5/5
TrustpilotZara superstar
Rang Zara yesterday to sort out an issue Ive been chasing for weeks, sorted maintenance visit for today super service
5/5
TrustpilotI had a call from lovely Zara today
I had a call from lovely Zara today, trying to sort out my contract, she is very helpful, Thank you.Magda.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Pontypridd office has 746 reviews across two platforms: 402 on Google, 344 on Trustpilot (across the whole business).
Darlows Pontypridd is rated 4.4 out of 5 across all 746 reviews, and 4.8 out of 5 on Google from 402 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Darlows Pontypridd, 85 Taff Street, Pontypridd, CF37 4SL.
