Trusted Agent profile · Pontypridd
★★★★★
747 reviews across 2 platforms
85 Taff Street, Pontypridd, CF37 4SL
Darlows's office in Pontypridd, at 85 Taff Street, is rated 4.4 out of 5 across 747 reviews on two platforms, including 402 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
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The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from several staff at…
Excellent service from several staff at rental dept.Good feedback tenants found really quickly would definitely recommend
Dear Russell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
Googlefirst class service , helpful ,reassuring informed staff made this experience so much easier . thank you so much
Hi Eleri Prosser, thank you for taking the time to leave a review for us at Darlows Pontypridd. We're happy we could meet your expectations!
5/5
Googlevery helpful polite and pleasant to deal with. veiwed a property nad the agent was knowledgeable about local area
Dear Neil Bowen, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for the great review!
5/5
TrustpilotGeneral information
Excellent customet service from Hollie, very informative & helpfull.I will be back in touch in the future.
5/5
TrustpilotZara Lawes dealt with our query very…
Zara Lawes dealt with our query very promptly and efficiently. Great work. thank you.
Andrew Fiddes, we are glad we could help! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
5/5
TrustpilotSpoke to a lovely lady called Hayley
Spoke to a lovely lady called Hayley, excellent customer service! Very understanding and courteous.
George Morris, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotChristine from Darlows Estate…
Christine from Darlows Estate agent,very friendly,prompt. Christine Ensured the delivery of properties to purchase., we're presented to me seamlessly and based on the specifications provided.
5/5
TrustpilotWe have had excellent customer service…
We have had excellent customer service from Chloe, she has been very helpful and understanding.Everyone who I have dealt with in Darlows have been very helpful, Nicole in helping us find our home, Chloe, Ollie and Gareth in helping with the maintenance issues.
5/5
TrustpilotTenancy inspection - 5 Star
Tenancy inspection carried out by Sam McAllister, extremely friendly and professional. Awesome service
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotVery efficient
Very efficient, friendly and helpful. Affordable fee to move and very flexible.
Dear Philippa John, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleFantastic service.. Very helpful.. Staff All friendly.. Nothing is to much trouble for them.
Dear Ann-marie James, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for the great review!
5/5
TrustpilotExtremely friendly and informative
Extremely friendly and informative. Thanks for your help Rhys.Would highly recommend.
Dear Conor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotAn excellent service.
The Darlows team in the Llanishen office were without exception, professional, helpful and friendly. They kept us updated and informed all the way through the process of buying and selling and made what is one of lifes most stressful events run as smoothly as possible. Thank you.
5/5
TrustpilotFantastic service from Oliver in the…
Fantastic service from Oliver in the Merthyr office, highly recommend Darlows!
Dear Richard, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGood service on the phone always real…
Good service on the phone always real nice to talk to.
Dear James Breslin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleExcellent service. Great at keeping in contact with me. Highly recommended.
Dear Amanda Watts, We hope to see you soon! Hi Amanda Watts, we are very happy to have provided you with such a positive experience! We hope to see you soon!
5/5
GoogleFantastic service from geraint and team. Thank you so much all
Dear Angela Howell, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Pontypridd estate agents
5/5
GoogleHelpful start with George ringing back, answering questions and fixing a viewing.
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
5/5
GoogleVery helpful for a first time buyer. Always just a phone call away
Dear Sean Johnson, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Pontypridd estate agents
5/5
TrustpilotExcellent customer service from Zara…
Excellent customer service from Zara Lawes at Darlows.
Dear Michelle, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotBest estate agents in Pontypridd
Great company, great staff
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotExcellent Advice
Excellent advice about renewing lease taking account of flexibility required!
Dear Jude Griffiths, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
1/5
TrustpilotAvoid if you can
Avoid if you can. Terrible service with no communication.
5/5
TrustpilotPositive, helpful and friendly experience
We have recently had a positive experience with Tayah Rennie-Morgan. She was friendly, very helpful, helped us to solve a problem and delivered the information during the same day. This saved us a lot of work on our accounts.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Pontypridd won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Caerphilly won Platinum; Darlows, Brynmawr won Platinum; Darlows, covering Tonypandy won Trusted Agent.
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