Darlows Pontypridd reviews

★★★★★ 5/5

Trustpilot

Been looking for a property for a…

Been looking for a property for a while, I've not yet found the perfect one but Nicole has been helpful throughout the process. I hope the right property comes along soon!

Rhiannon · 2 August 2019

★★★★★ 5/5

Trustpilot

Made the complicated.... uncomplicated

Took a trip to the canton branch to value and sell my house, seen by Hannah who was very friendly and helpful to book in a viewing and made sure it fitted around my busy working hours.Working with Neil Jones who was very understanding, every question had a straight forward and honest answer, Neil turned the complicated process of selling a house into a walk in the park.thank you very much to all the Darlows staff took a massive stress off me.

Ricky · 4 January 2019

★★★★★ 5/5

Trustpilot

Darlows have been project management…

Darlows have been project management for my property for 5 years now and I really don't have to lift a finger! They contact me whenever needed and will organise anything. I have a hectic and busy life with not much spare time at all, so it's great not having to worry about my property and to know that its in good hands.More recently I have been communicating with Louise Pugh and she has been very helpful and responsive. Thank you. Clare

Clare · 19 December 2023

★★★★★ 5/5

Google

I recently bought an investment property with Darlows Pontypridd with the help of Geraint, Diane and Gayle. Throughout the process Geraint in particular was extremely courteous, professional, and went out of his way to answer queries and help manage any problems efficiently and promptly. I couldn't have asked for a better service. The whole team were extremely friendly, approachable and forever willing to help when i called the office. Well done to all the team, highly recommended and keep up the good work !!

Ruben · 17 June 2018

★★★★★ 5/5

Google

My partner and I have recently had an offer accepted as first time buyers. Although this purchase is not complete yet, the Darlows team at Pontypridd have been exceptionally helpful. Always very accommodating and no question was ever too much trouble. I would like to mention George in particular, who was extremely proactive in making us aware of the property and arranging viewings, with one viewing being conducted out of normal working hours. Always particularly polite and professional who would go out of his way to assist.

Tom · 17 June 2018

★★★★★ 5/5

Google

My husband and I have recently accepted an offer on our property which we also bought from Darlows 11 years ago. Back then Diane the team were great and they still are now. Always professional, helpful and encouraging throughout the testing times of buying and selling. Geraint, more recently has been great with regards to the sale of our property, he's always happy and cheerful to speak to and I have 100% trust in him and the team that everything will be actioned accordingly until the sale of our property is complete. Thank you Darlows @ Pontypridd 😁.

Vicky · 17 June 2018

★★★★★ 5/5

Google

Darlows Pontypridd have been professional throughout the sale of our property and despite a few hiccups along the way (buyers pulling out) Darlows secured another sale within days. Jackie Morgan communicated all the way through tje process and was proactive in chasing people up and keeping the sale moving towards completion, thankyou Jackie and Darlows

Lisa · 16 June 2023

★★★★★ 5/5

Trustpilot

superb service

We have found Darlows to be efficient and extremely helpful right from the initial visit. We have had good lettings advice and they have kept up communication between us and the tenant. We found Sam McAllister to be so polite and friendly when we had a query the other day, he promptly phoned and asked how everything was going. The company staff seem to communicate with each other very well and messages always get where they’re supposed to go.

Sandra · 10 January 2019

★★★★★ 5/5

Trustpilot

Thank you so much to Hayley Hardy for…

Thank you so much to Hayley Hardy for helping me with maintenance over the last few days! I can't fault the amazing and quick service i have received.

Morgan · 1 May 2020

★★★★★ 5/5

Trustpilot

I am very pleased with the service I…

I am very pleased with the service I have received from Darlows. Geraint was helpful and efficient, giving us all the information we needed about the sale of our house.

Sandra · 19 July 2019

★★★★★ 1/5

Trustpilot

Fraudsters

DO NOT RENT WITH THIS COMPANY - They are a fraud company that had caused ALOT of stress. They gave us the property in a bad condition, then after we left made claims over over £1,000 claiming that we had left a lot of damage. Save your money - honestly. They have no interest in agreeing anything or discussing things with the tenant. They also gave us a dishwasher that was almost broken down, it was so disgusting it was falling a part from the inside. They did not properly de-weed the property before they gave to us then tried to charge us for it knowing we could not return it without any weeds. It's been the absolute worst experience in my life.

Angelina · 22 November 2023

★★★★★ 5/5

Trustpilot

Kelly's always a joy to chat to on the…

Kelly's always a joy to chat to on the phone and was really helpful with latest contact for a maintenance issue.

Ema · 28 February 2025

★★★★★ 5/5

Google

Darlows Estate Agents have been amazing in helping me to sell my property. From the moment Diane came to see me to value my house I knew I would receive excellent service. The house was on the market within hours of me confirming Darlows as my estate agent. The staff in the branch at Taff Street Pontypridd are fantastic. They are so professional and knowledgeable and also really friendly which as a customer is exactly what I wanted. They totally worked so hard to get me the best possible price. The staff I dealt with were Sarah (who was my main point of contact), Gayle, Geraint and Diane. All four of them went out of their way to get viewers and keep me informed and updated. I would highly recommend Darlows to anyone looking to sell their property as their service is excellent!

Christine · 17 June 2017

★★★★★ 5/5

Google

I'm very satisfied with the service Jennifer gave me throughout my house searching/buying process. Was happy to answer any questions I had, and would keep my updated regularly. The viewing was not rushed and she contacted me the next day to discuss my thoughts on the property. So I'd Highly recommend Darlows, very professional!

George · 16 June 2023

★★★★★ 1/5

Trustpilot

Darlows brynmawr !! Rubbish customer service!!

Would like to start off by saying that before we had the keys to our house, Darlows were very responsive to emails, calls and queries. On the other hand, ever since we have received the keys, anything that we have asked, we have been fobbed off or ignored. We were told that the property that we have purchased would have any rubbish removed before we received the keys, but we have just spent 2 days cleaning out the attic and separating the rubbish to be disposed and we haven’t even got round to the outhouse or shed, which are both filled to the brim with rubbish. When cleaning out the attic, we found evidence of drug use in the form of a “grow tent” and 2 sharps boxes (dirty needles). Luckily, we found these and not our young niece and nephew who were there and excited to help us with our new house. We have contacted Darlows on 3 separate occasions since we found out that the property was still full of rubbish, each time we have either been ignored or told that we would be passed on and then contacted, we have not been contacted once. We have also been told that our boiler is brand new, but the boiler started leaking as soon as we turned the water back on in the house and no the attic floor, along with the ceiling and wall in the master bedroom are soaked. All in all, I would like to say that since Darlows took our money, they have done nothing but make our lives harder with the contact issues and calls being ignored.

Abbie · 15 November 2023

★★★★★ 5/5

Google

Darlows of Pontypridd have been most helpful and efficient in finding the right investment property for us. Living some 180 miles from the desired area to invest, the team have always tried to organize viewings to suit us. Now having found the right property, they continue to take good care of us and inform us of all updates. We would highly recommend o anyone

Samantha · 16 June 2022

★★★★★ 5/5

Trustpilot

Fantastic!

Fantastic!Michael and Trystram gave us an awsome service and a great experience in letting properties. Although we were dissapointed at one time when a landlord let us down, the letting team (Mike and tryst) kept us in the loop with other properties and found us a lovely home for my family and I in less than a week later. Easy to talk too, communication and friendly service was amazing. Thanks again guys, wish you all the best.

Dale · 21 June 2019

★★★★★ 5/5

Google

We viewed four properties assisted by Courtney who was very helpful and quickly understood the criteria we were looking for. Courtney was very professional, personable and intuitive. Much appreciated.

Simon · 17 June 2019

★★★★★ 5/5

Google

Excellent services from our agent George, helping to sort out multiple viewings for both me and and my parents. Truly made the process a lot less stressful. Would highly recommend!

Steffan · 17 June 2018

★★★★★ 5/5

Google

Professional service from friendly people. Diane Rumble convinced me that Darlow was the estate agent to go for from a choice of many . Gayle Walters was brilliant.

Belinda · 17 June 2019

★★★★★ 5/5

Trustpilot

Very kind

Very kind, polite and extremely helpful 10/10 would recommend Sam McAllister to anyone lovely guy and extremely professional I look forward to working with him in the future.

Hayden · 7 June 2019

★★★★★ 5/5

Trustpilot

Excellent customer service.

Excellent customer service from Georgia. She was efficient and helpful and our issues were sorted that same morning. We couldn't of asked for more.

Elaine · 20 December 2025

★★★★★ 5/5

Google

Great service from Hollie, very helpful & knowledgeable. Always happy to answer any questions we had!

Nicole · 12 April 2025

★★★★★ 5/5

Google

Very friendly and helpful staff ,Jacquie , Jennifer , and Chris , Thank you so much for all your help and helping me get my first steps on the property ladder ,

Jonathan · 22 August 2024