Darlows Pontypridd reviews

★★★★★ 5/5

Google

Darlows have been absolutely brilliant. Christine has gone the extra mile supporting us. The property has been vacant for over a year and she has regularly visited to check on it and sorted out the post that's arrived plus she's worked hard marketing the property which has been difficult given the Covid19 lockdowns. Jackie has kept us up-to-speed with everything and made sure that all the paperwork is where it should be. Would definitely recommend them.

Teresa · 16 June 2022

★★★★★ 5/5

Google

Bought and sold houses with Darlows a few times. First class service from Gayle Chapman. Gayle was very knowledgeable and her experience showed through. Highly recommend.PositiveResponsiveness, Quality, Professionalism

Vikki · 16 June 2022

★★★★★ 5/5

Google

I can’t recommend Courtney of Darliws, highly enough. Nothing is too much trouble for her. She goes above and beyond every time. She is such a pleasure to deal with, she is always so cheerful, informative and positive, Excellent every time!

Gypsy · 17 June 2019

★★★★★ 5/5

Trustpilot

Louise made me feel reassured that…

Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻

Chloe · 7 February 2024

★★★★★ 5/5

Google

I sold my house with Darlows Pontypridd branch and I must say I received an excellent service from the staff. Diane was amazing and very professional, kept us informed at all times.PositiveResponsiveness, Quality, Professionalism

Amy · 16 June 2021

★★★★★ 5/5

Trustpilot

Jada has been excellent from the start…

Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.

Caerlys · 25 November 2024

★★★★★ 1/5

Trustpilot

If I could give zero I would.

Appalling customer service from Cardiff rental office. Struggling to find a decent rental house and called/email this company as they advertised a house I was very keen to view. About 30 calls (each time a call centre picks up and take your details for a call back) and 4 emails, but no luck. Managed to get through to the branch twice and both times they said they'll respond on email, but nothing happened. 10 or so follow up calls later and I've given up. Shocking customer service.Edit: In response to the company's response, the email supplied was used on a few occasions before with no acknowledgment or return emails from them.

DH · 15 September 2021

★★★★★ 4/5

Google

I’ve been really impressed with the way that the whole team at Darlows have dealt with my recent sale. I’ve been kept up to date throughout and they’ve gone above and beyond to help move the chain along. I’d used Darlows when selling my precious house and had excellent service from Geraint Davies. He knows the local market very well and made sure that viewings were arranged seamlessly with minimum amount of stress for me. I had no hesitation in going back to Geraint this time round and Based on the service I’ve received, I’m very happy that I did so.PositiveResponsiveness, Quality, Professionalism

Elin · 27 August 2021

★★★★★ 1/5

Trustpilot

NEVER let your property with Darlows Merthyr!

Never let you property with Darlows. I have done so with thier Merthry Branch and it has been a NIGHTMARE for the past 4 years. I have finally left them after trying to do so for over a year. An endless list of issues with thier management of my let property. They charge you for maintenance and inspections that never takes place, even when you tell them you do want need it they undetake it and then charge you. They NEVER answer thier phone, they never check the properties depsite saying they do, when you want to end the tenancy then do not inform the tenant and never tell you until you chase them up and then just say "oh sorry we didnt do it"... I have constantly had to complain, chase up rent every month all for them to take 12% of the rent. The service is so awaful that it beggers belief.... I have had to make 2 formal complaints in the past 12 months. I warn you DO NOT USE them to manage your properties.....AS of today Aug 17th I still have not recieved a response after making my formal complaint about the above...the website says they will respond within 48 hours. I have also received the final rental due to me and they deducted £90 for the gas cert that i had cancelled.... my tenant moved out on the 6th July and and the Gas cert was due 12th July...no gas cert was necessary as I chose not to let the property out so why Darlows think they needed to get a gas cert in the first place is beyond me.... that just goes to shows how terrible this company is..... good luck Darlows as you will fall one day with business ethics like this.Update 24 Aug 2021 - I have emailed them yet again the info to the email they suggested in the message below. Let see what happens. I will update this in due course and see if they refund me the £90.

Alfa1971 · 24 August 2021

★★★★★ 5/5

Google

Great result from both properties we sold with Darlows Pontypridd. Thanks to Gayle and George for the sales. We would also like to thank Geraint and Diane for their professionalism and realism in this process. Well done all! Salut 😎🇪🇸 …

Paul · 17 June 2018

★★★★★ 5/5

Google

Jennifer was very helpful and well informed, went above and beyond to help me find a house that was right for me. Would recommend! 👍👍😁 …

Jonah · 16 June 2022

★★★★★ 1/5

Trustpilot

DONT LET DARLOWS MANAGE YOUR PROPERTY

Do Not Use Darlows to manage any of your property especially in Cardiff area.To start off Darlows are also know as Spicehaart.1: before I signed the contract I specifically ask what hidden charges are there as I live abroad. They have not mentioned anything about annual NRL fees , to top that off they charged me this in march and now they charged me in May ( so Much for ANNUAL robbing gits )they also then charge additional admins fees on top which was not even mentioned.2: Income and expenditure report fee !! HIDDEN CHARGES !!! that cost £120 which I dont even need.3: their communications is appauling it takes 2 weeks without reply and if your agent is on holiday you wll not get help at all.I have to use threatening emails using Consumer Rights Act 2015 and guess what immediately they replied !!for Land Lords and tennants:"Failing to understand current consumer legislation could lead to a breach of your customer's consumer rights. ... Failing to do so could entitle the customer to cancel - up to 12 months and 14 days after signing the contract, even if your contractual obligations have been performed".4: their contractors are DOUBLE the price what you can get yourselves , however if I go and find contractors myself then what is the point of me paying FULLY SERVICED FEE and then they make money by charging more ! This is Unfair trading.Fully service fee should also cover anything of communications and money handling , but they charge me NRL fees !!5: my previous agent ( not darlows ) give me very stable rent into my bank every month, BUT Darlows gives me less and LESS every month almost not enough for me to sustain my mortage At the end of the day they are Robbing Agents dont use them.

Alan · 3 June 2021

★★★★★ 5/5

Google

Would like to say how helpful Geraint Davies was when he came to give me a valuation on my property. He was knowledgeable and professional and we loved your social medial campaign. Will be placing our property with you soon

Mix · 17 June 2018

★★★★★ 5/5

Google

Well for a start I have been looking for a good amount of time and the staff at darlows in Pontypridd have been right by my side every step of the way. By informing me of new properties to the market that meet my needs. So I would like to thank you all for the hard work. I would recommend this estate agency to anyone looking for their first home.PositiveResponsiveness, Quality, Professionalism, Value

Julie · 16 June 2022

★★★★★ 5/5

Google

It was an absolute pleasure doing business with Darlows on purchasing our latest house renovation project. I look forward to working with Darlows again in the future. With special thanks to Geraint for the great service. Thank you.

Ponds4u · 17 June 2019

★★★★★ 1/5

Trustpilot

Do not rent with Darlows!

So I got out of the hell hole that was the house that I was renting from Darlows...Notice confirmed? Had to repeatedly call and email to get confirmation of receipt.Check out process? Clueless.Exit inspection? Had to chase.Confirmation of outcome of the exit inspection? Had to chase.Since I left the property they have been handing out my personal details to new utility companies for the house that I left two months ago!On top of that, our account wasn't closed properly and I was getting sent rent arrear letters after check out!I called property management 10 times, left 4 messages and sent 5 emails. No one responds!

Emmelia · 29 April 2021

★★★★★ 5/5

Trustpilot

Contact Darlows this morning spoke to Georgia

Contact Darlows this morning as had leak in my boiler

Dee · 26 June 2026

★★★★★ 5/5

Trustpilot

Thomas sullivan

Thomas Sullivan went really out of his way to make sure me and my son were in are lovley property sooner rather than later,,he his so calm and polite and really makes you feel your in safe hands,,,thank you again Thomas.kind regards francesca

Francesca · 13 September 2023

★★★★★ 5/5

Google

Would like to say how helpful Geraint was as I have been viewing properties and he has been in regular contact informing me of new properties coming on to the market. Would definitely recommend to friends that are looking

Susan · 17 June 2018

★★★★★ 5/5

Trustpilot

VIEWING WITH JESSICA JONES

On recently requesting a viewing of a property from the brynmawr branch upon arrival we were greeted by a lovely warm welcoming smile and a friendly young lady introducing herself as jessica which put us at ease immediately as viewings can be cold and clinical, we found jessica to be very honest and open in answering any questions put to her and very informative of the area, clearly proud of the area and passionate about her job, was a real pleasure, thankyou kindly jessica, highly recommend

Anonymous · 1 May 2024

★★★★★ 5/5

Trustpilot

I have dealt with Louise at the Merthyr…

I have dealt with Louise at the Merthyr Tydfil branch for some time now, regarding my rental property. She has been totally professional and understanding in all aspects of her job and is an asset to a great company.

Ashley · 29 November 2023

★★★★★ 5/5

Google

Courtney has been fantastic, always there to answer a query. This lady has Always got time to help and give advice. Will be using Courtney and to sell future houses. Many thanks..Kevin and Emma

Kev · 16 June 2020

★★★★★ 5/5

Trustpilot

Thank you Lauren

Thank you Lauren Keirle for your professional handling of calls and prompt response when dealing with rental issues, very good communication and understanding.

Sahir · 7 July 2022

★★★★★ 5/5

Trustpilot

Spoke to Hayley about a few matters…

Spoke to Hayley about a few matters regarding rent arrears and tenancy and she was nothing but extraordinary. Completely professional but helpful and sweet at the same time ..... have a good day Hayley

Bobby · 8 June 2020