Darlows Pontypridd reviews

★★★★★ 5/5

Trustpilot

Mr Michael Tustin has always been a…

Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer

Fiona · 12 February 2020

★★★★★ 5/5

Google

I would like to thank Diane and the team at Pontypridd Darlows for the help and support they gave during the sale of my property. They were very professional and kept me informed at all times. Special thanks to Geriant Davies for his professional, friendly and positive manner.

Sandra · 17 June 2018

★★★★★ 1/5

Trustpilot

Intentional harassment or just inept?

Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.

Ash_CS · 8 October 2024

★★★★★ 5/5

Google

Hollie was very good to work with and very professional can’t recommend enough

Adam · 16 February 2024

★★★★★ 5/5

Trustpilot

Great staff!

This is our first time renting in Cardiff. The process involves more steps than what we anticipated but all the staff has been very patient and supportive throughout the whole situation. Tristan is one of the main reasons we decided to rent this beautiful flat!

Francisco · 15 November 2019

★★★★★ 5/5

Google

So far, so good! Geraint has been a wonderful estate agent to deal with during my house purchase, and his colleague Diane was lovely too. He is quick to respond and reassuring, which helps ease the stress!PositiveResponsiveness, Quality, Professionalism

Josh · 16 June 2021

★★★★★ 5/5

Google

Buying our property was quiet stressful but Jackie at darlows was absolutely amazing helping us through along the way answering any questions we had and always on hand to call us back promptly Jackies customer care is A star and she's a credit to darlows if you could clone her and have 4 of her at your Pontypridd store you would be high flying for sure.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 21 July 2023

★★★★★ 5/5

Google

In the process of buying, Gayle has been very friendly and helpful. She has always been very professional. I would definitely recommend.

Sandra · 16 June 2023

★★★★★ 5/5

Trustpilot

I have dealt with Darlows Albany Road…

I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.

MARYSIA · 13 July 2019

★★★★★ 5/5

Google

We needed a local estate agent that would be proactive , passionate, professional and could think outside of the box with their marketing of our home. Found ! From valuation and Geraint’s beautiful photographs of our home to conducting our viewings by Kayleigh and Charlotte which has been amazing , Kayleigh thank you for holding my hand through the start of our selling journey and I know you will continue to do so throughout to our completion. Exiting times aheadPositiveResponsiveness, Quality, Professionalism

D · 16 June 2022

★★★★★ 5/5

Google

I had been stressed and anxious about selling my dad's house but from the moment Chris from Darlows arrived she put me at ease. She answered all my questions and made everything clear and understandable for me. She was so friendly and kind and has gone above and beyond for me to help out. I genuinely have not had any anxiety or stress about it since she came in and helped. Since the initial meeting she has been in touch via phone call and WhatsApp and kept me updated and informed. I really cannot recommend her and Darlows enough. Even my very first phonecall to arrange an agent to meet me was really easy and informative. Thank you guys for getting me this far

Amie · 16 June 2022

★★★★★ 5/5

Google

Above and beyond the regular service. I've been dealing with Jackie Morgan from Darlows pontypridd branch and she has been simply superb. I know the purchase of the house would not have gone through at all without the hard work and diligence Jackie has put in to the case. Despite a very busy schedule, she has updated me every step of the way and has explained things when I haven't understood the process. I would 100% recommend Darlows pontypridd to anyone looking to buy a house in the area.

Robert · 16 June 2022

★★★★★ 5/5

Google

YES YES YES! Would definitely recommend!! Darlows have been amazing with the purchase of my property. Jackie has helped me every step of the way providing information and updates regularly and answering any concerns or worries I’ve had as a first time buyer. She has been very professional as well as extremely friendly where I felt I could ask anything without sounding silly. Even after completion where I received my keys Jackie still responded to my email almost instantly with questions I had for my property once getting settled, she’s been absolutely fab answering both emails and calls and I felt at ease with her getting any information I needed. Amazing!PositiveResponsiveness, Quality, Professionalism

Tabitha · 16 June 2022

★★★★★ 5/5

Google

Thanks Hollie for being so efficient and friendly since I’ve been dealing with you.

Rhiannon · 18 December 2023

★★★★★ 1/5

Trustpilot

Disgusting service

The worst experience I have ever had with letting agents. Communication so bad that I had a breakdown. We were made me to believe that we were being considered for a property, constantly told to expect a call back and email that we never received. We got in contact two weeks ago, told that a virtual viewing was booked in, but no confirmation and it never happened. Left in the dark the entire time while being told to wait for contact. Taking time out of our schedules to get in contact while being told to wait and that they are 'very busy' again and again Two weeks and apparently to busy to even send an email telling us to look on. I'm baffled as to how a company could be so busy that within two weeks not one email could be sent out. All we ever asked was to be informed. This entire experience was a waste of our time. After calling numerous times, we were hung up on multiple times and constantly relayed to the consiegre team (when calling directly to the branch that managed the property we were looking at) and told to wait AGAIN. It became clear that we were just being intentionally ignored. The most unprofessional and appalling service I have ever received. Cowardly service that instead of informing us just left us waiting/ignored and dismissed. From previous reviews it is clear this has been going on for a very long time. The most recent positive reviews I feel almost certain are entirely fake. Please listen to the huge amount of terrible reviews and trust that this company is not worth your time or money. I looked at these reviews a while ago and thought the good evened them out enough. This was a mistake and I wish I had disregarded this company as soon as they showed signs of their extreme incompetence. I do not wish this experience on anyone and want to warn of the extreme distress they have caused me personally. It is not an exaggeration. If this company doesn't change...... I don't see them surviving for long. I am disgusted and shocked at how bad this entire ordeal was. Please do yourself a favour and look elsewhere.

Angelica · 13 May 2022

★★★★★ 5/5

Google

Superb knowledge of the area , fantastic customer service and support. Would highly recommend to anyone. Gayle was superb 👌 …

Bethan · 16 June 2023

★★★★★ 5/5

Google

Excellent service from start to finish. From the initial valuation, to the team who showed around prospective buyers, everyone was always helpful, polite and understanding. Once we had accepted an offer, Jackie took over communication. Always helpful and willing to go the extra mile to help, it was a pleasure having jackie working on our behalf. When Jackie wasnt available the rest of the team helped where ever they could. Very pleased we chose Darlows to sell out house.

Don · 16 June 2022

★★★★★ 1/5

Trustpilot

Waste of time AND MONEY!

Will not call you with updates or even when u request a call back! Communication is shocking quick enough taking the money to do absolutely nothing. Ended up doing everything my self with solicitors and baristas! Even when keys were suppose to be handed in at a certain time (court orders) they still didn’t have any communication or idea what was going on! Rung on number of occasions to see if they had the keys. Promised to give a call back when they “have information” still waiting! Absolutely shocking and a waste of time AND MONEY!

Shelby · 1 September 2024

★★★★★ 5/5

Google

Darlows were nothing short of professional during my property search. Courtney was great at showing us around on viewings and especially good at email communications answering questions and relaying information between me and the owner, Thank You Courtney. Would highly recommend.

Morg106 · 16 June 2020

★★★★★ 5/5

Trustpilot

Jada was the most amazing person we…

Jada was the most amazing person we could have had when viewing a property. She was everything we needed and more. I Feel so blessed we had her and i cant thank Jada enough for everything she has done to help us. Thank you so so much!

Michaela · 29 October 2023

★★★★★ 5/5

Trustpilot

Speaking with Emma

Speaking with Emma was a pleasure . She was knowledgeable, helpful , confident and efficient in providing the information required . Her reassuring words about a stressful issue changed my worry into hope . She is an asset to your team

Leslie · 22 April 2020

★★★★★ 5/5

Google

Wow, thank you Jacqui, Covid-19 has made it a longer journey than I would have liked but you guided me through the process, thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Ceinwen · 16 June 2022

★★★★★ 5/5

Trustpilot

Really impressed with the high quality…

Really impressed with the high quality standards at Darlows. Sean was really helpful through the whole process and seems to have a lot of knowledge. Really pleased with the whole experience.

Angharad · 7 April 2022

★★★★★ 5/5

Google

I would like to thank Geraint for his valuation of Llanwern Road. I'm grateful to Geraint as well as Courtney and Gayle for their help in the sale. There should be another one for sale in a few months too!

Gareth · 16 June 2020