Darlows Pontypridd reviews

★★★★★ 5/5

Google

Jennifer was excellent throughout the process and reallly helpful, I would recommend Jennifer and Darlows to anyone looking into property

Lloyd · 17 March 2024

★★★★★ 5/5

Google

Kayleigh was my agent for the purchase of my house. After a bumpy start (haha) she proved herself to be a funny, knowledgeable and very attentive professional and she made a difficult process much easier. Thank you Kayleigh 😊PositiveResponsiveness, Professionalism

Jodie · 27 August 2022

★★★★★ 5/5

Trustpilot

Superb service from Christine and the team

Superb service from Christine and the team at Tonypandy. Nothing appeared to be too much trouble when I was looking to buy a house in the area. Prompt responses to all enquiries and Christine went out of her way to ensure that I could view relevant properties in the limited time that I had available.

Nigel · 12 April 2019

★★★★★ 5/5

Google

Dianne was so helpful and made a real effort to understand our family circumstances. Our property sold within a week of Darlows taking on the property. Great communication and very friendly.

Chelsea · 16 June 2023

★★★★★ 5/5

Google

Gayle has been amazing throughout our sale and purchase processes and this is on our second occasion dealing with the pontypridd branch. She has gone above and beyond what was required.

David · 16 June 2023

★★★★★ 5/5

Google

Emma has shown me a couple of properties, she is very friendly and very professional, always smart with a smile to greet you with

Janene · 27 October 2025

★★★★★ 5/5

Google

The best part of their service was how they kept me informed every step of the way. Jackie kept in constant communication with all the parties throughout the process which meant she did all the chasing so I didn’t have to!

Jada · 16 June 2022

★★★★★ 5/5

Google

I have just recently completed on a house with Darlows, the whole team were extremely helpful but a big thanks to Geraint there who's service was second to none. From getting my offer accepted, to chasing the sale through, to finally getting the keys. It was an extremely smooth process. Big thanks to him.

Rhys · 17 June 2019

★★★★★ 5/5

Google

Darlows took great photos and my house was sold within weeks, Jackie Morgan was very efficient, helpful and always replied to my emails promptly. Thank you all at Darlows

Wendy · 21 July 2023

★★★★★ 5/5

Google

Ive very recently completed the purchase of my property and can't thank Jackie enough! Very professional throughout the process, but at the same time friendly and amiable. Thank you .

Debbie · 16 June 2023

★★★★★ 5/5

Google

Recently sold a property using Darlows. I cannot fault the service I received. The property was put on the market very quickly and I was kept well informed if viewings, feedback and offers. Once the sale was agreed I was contacted by Jackie who gave me weekly updates and was always at the end of the phone or an email if I needed her. She was friendly, reliable and professional and I wouldn't hesitate to use Darlows again.

Ceri · 16 June 2023

★★★★★ 5/5

Trustpilot

I dealt with a very lovely lady called…

I dealt with a very lovely lady called Jessica jones in the brynmawr branch and i have to say the service she provided was superb. she was very accommodating and very knowledgeable of the property i was viewing. including surrounding areas, she answered all my questions and nothing was to much trouble for her. she answered my questions honestly and was an absolute delight to deal with. she truly is an asset to your business and a lovely lady too. many thanks for great customer service jess .. xx

Claire · 17 April 2023

★★★★★ 1/5

Trustpilot

Complaint Regarding Unprofessional Conduct by Darlows Estate Agency

I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows.

Sid · 26 June 2025

★★★★★ 5/5

Trustpilot

Extension of Occupation Contract

I am a landlord and Lily Watts has done a fine job in getting the occupation contract extended. I would like to say Thank you for your hard work

Roydon · 1 June 2026

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!

Renata · 18 August 2025

★★★★★ 1/5

Trustpilot

Avoid the Darlows Property Management Service - save yourself the hassle

Darlows Cardiff property management service is shocking, please if you are reading this review use any other property management service. I have had problems with Darlows letting two of my properties over the past 18 months. The PM service never replies to emails, and never returns calls (no-one is ever on-site to answer so they do not call back once you have left a voicemail). On one tenancy renewal, they signed a contract on my behalf for 6 months, instead of the agreed 12 months. On another occasion, they didn't have any of the paperwork ready when new tenants and I stood outside the property for hours. They released, though they had been provided all the information by the tenant, and myself, they had not checked a single thing so had to go through that (think that took 5 hours...). Every time another issue arises they have an excuse. I have finally paid them off to break the contract for rent collection services (over £1,000) and now they are sending my tenants letters saying they are late on rent and refusing to provide an invoice for the payment made to break the contract. Both the tenants and I have been trying to get in touch with them about this for the past month (the first email was sent on the 2 March 2023).If I sound exasperated in this review it is because I am. I have left it this long hoping I would get a response and could close this matter, however it seems Darlows only replies when reviews are posted (looking at previous reviews). I honestly do not understand how a company can keep functioning with constant mistakes, as well as disgustingly poor customer service. Please avoid if you are looking to rent your home!To the Darlows team member reading this, please come back to my tenant and I's numerous emails so this matter/ contract can be brought to a close.

Gabriella · 3 April 2023

★★★★★ 5/5

Trustpilot

Darlows Albany Road Cardiff - Tristram Hall

Tristram Hall was the estate agent that dealt with my Daughters tenancy, from Darlows Albany Road Cardiff. He is an absolute credit to Darlows. He was a pleasure to deal with. Professional , polite , efficient, knowledgeable, and excellent communication from start to finish. He went the extra mile to expedite the property completion . He worked extremely hard to make this happen. I would highly recommend him . Thank you so much Tristram your support and service was outstanding, and very much appreciated by myself and my Daughter .

Jayne · 21 January 2021

★★★★★ 5/5

Trustpilot

Excellent service and really good at…

Excellent service and really good at getting back to us with any queries we had.Jess was very thorough and explained the process throughout, I’d thoroughly recommend darlows and would pass on Jess,s name as a contact.

Alan · 10 November 2022

★★★★★ 5/5

Google

Gayle was very helpful in viewing the property and then in dealing with our questions and purchase. The before and after care was great. I thoroughly recommend Darlows 100%

James · 16 June 2023

★★★★★ 5/5

Trustpilot

Efficient and prompt support.

Lauren was so helpful and efficient today when I was thinking about different kinds of tenant contracts. She contacted the tenant and got back to me promptly which enabled me to make an informed decision. Great work.

Karen · 15 September 2022

★★★★★ 2/5

Trustpilot

New House

Hi I am very angry about the call back I received regarding my enquiry about viewing the property below.What I plan to do with my properties has no bearing on my ability to purchase a propertyI am offended that you based your assumptions on my postcode and assume I am what? Wasting your time?Nothing in here says that I need to prove I can purchase the property before being able to view a property, it does state I should be offered a Virtual Viewing where possible and arrange a viewing in advancedThis is what I was trying to do before I was questioned about my finances. I am in shocked you had the audacity to ask me to provide proof of a pre-approved mortgage.There was one assumption you did get right my inability to work with in the future, good luck finding the type of customers you are looking and that they come from the types of areas you prefer

Navin · 3 November 2020

★★★★★ 5/5

Google

Would like to thank Gayle Chapman Very professional, approachable and understanding during house evaluation.

Debra · 16 May 2024

★★★★★ 1/5

Trustpilot

Useless

I contacted Darlows pontypridd re a property advertised by them as For Sale.It isn't on their website, rightmove or any others that I could find online, so I used the Chat facility on their Web page.Apparently, despite all the other properties that are advertised with them on open public pages they were unable to provide any details at all due to GDPR rules 🤣🤣🤣 Best advice to any potential sellers will be to use a different estate agent.(Note, the person I 'spoke to' was helpful, polite etc. This comment is not a reflection on them)

D · 25 February 2023

★★★★★ 4/5

Trustpilot

Holly was very nice on the phone and…

Holly was very nice on the phone and listened to what my requirements were

Carolyn · 1 August 2025