Trusted Agent profile · Pontypool
★★★★★
322 reviews across 2 platforms
Suite 2, Portland Buildings, Commercial St, Pontypool, NP4 6JS
Angelwoods's office in Pontypool, at Suite 2, is rated 4.8 out of 5 across 322 reviews on two platforms, including 309 Google reviews rated 4.8.
Every review we hold for the Pontypool office, from every platform, shown as written. First names only.
5/5
GoogleI need some help from a letting agent in the Cwmbran area and Angelwoods came highly recommended. I spoke to Jay and I have to say, what an awesomely engaging man, he really knew his stuff and was able to answer all my questions. I couldn't be happier with the service I received
Thank you so much for this lovely review, of course, we are thrilled and very happy you are happy wi the service.
5/5
GoogleWhat a fantastic team! Everyone I had dealings with were so lovely, helpful and down to earth. My biggest thanks to Paula, who was genuinely my lifeline. She kept me updated at all times during a fairly difficult transaction. There was absolutely nothing that was too much trouble. I can’t thank you enough! If your boss is reading this - you need a pay rise ;) Absolute pleasure getting to know you. Would highly recommend Angelwoods to anyone!
5/5
GoogleJay took fantastic photos which made our house look lovely on the brochure and internet. We had a brilliant experience with all staff at Angelwoods pontypool and an extra special shout out to Paula who was brilliant with us, the communication was brilliant, she was honest & all she did helping us through our sale. Thank you everyone a brilliant agency to deal with. Have a lovely Christmas everyone Harriet and Cindy
5/5
GoogleThank you so much Stacey, Paula and everyone at Angelwoods for your excellent service during my house move. It was a very difficult time for me and you were both so kind and understanding as well as efficient and knowledgeable. I'm settling in to my new house and it is beginning to feel like home. Thank you so much, I would definitely recommend Angelwoods and yourselves to other house buyers.
5/5
GoogleHi My name is Amii Connor and I would just like to send in a compliment about one of your staff members Stacey. During this very busy high demanding time with properties at the moment, I was very pleased with how Stacey was very professional in dealing with our house viewings, exceptionally friendly, bubbly and went the extra mile to communicate with me out of her work hours. Excellent service from her and your estate agent overall.
5/5
GoogleI was able to view a property @ Manor road which had been handled by a young lady called Stacey. It would be worth noting that if all experience's of viewing a property were this friendly, professional and knowledgeable the process of buying a house would be far more seamless. All interaction from the initial calls to the viewing itself were a pleasure. No doubt this lady is truly an asset to the company as people do truly buy from people. I wish her well,very professional and no cliché estate agent spiel of "this house benefits from walls and doors"!! Thank you Stacey. Regards Edward.PositiveResponsiveness, Professionalism
5/5
GoogleI have used Angelwoods for rental management (bad experiences with previous agents) and also selling a house. Jay, Stacey and the team were FANTASTIC and very reliable. They went above and beyond to deliver excellent customer service. I definitely recommend them for rental and selling!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Gavin for your lovely words, we are so happy we put a little confidence back into your experiences with letting agents. You have been a pleasure both as a landlord and a vendor. Take care and good luck in your new position.
5/5
GoogleMe and my partner have recently started renting a flat through angelwoods and we couldn’t be happier with the service. Since the beginning of the viewing Karon has been very helpful and very quick with responses making everything go smoothly. If we have any problems our queries are met quickly and efficiently and it’s easy to contact her. This is the first time me and my partner have moved in together and Karon was very friendly and helped the transition move along easily and professionally with no problems or issuesPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe honestly could not be happier with the service we have received from Stacey at Angelwoods From start to finish she has made our move stress free and straight forward! She replied to our queries quickly and efficiently, checked in with us and seemed to genuinely care about our circumstances, she is so friendly and yet extremely professional I highly recommend using Angelwoods and thank you so much to Stacey for being amazing!! I hope she receives recognition for her hard work!PositiveProfessionalism
5/5
GoogleA local company that understands the local market. Personal service with a good understanding of what local people want and how to get the best price for vendors but keeping the price realistic for buyers. Jay, Stacey and Paula were always available and ready to deal with any questions or queries. I hadn’t bought or sold a house for 30 years but they helped us through the process. We had a bit of bad luck as due to unforeseen circumstances 2 buyers had to drop out of the sale but the team persevered and sold my house 3 times, each time getting me at least the asking price. I have just put another house on the market and didn’t even get a valuation from another company as I was only ever going to ask Angelwoods to market the house for me.PositiveProfessionalism
5/5
GooglePaula was extremely helpful and understanding while helping us complete our purchase. This particular deal took a long time to finally complete with many hiccups along the way that meant lots of correspondence between ourselves and Anglewoods client. Paula was always available to talk and would answer emails promptly and helped to calm the situation when prospects of completion were looking complicated at times before we finally got there in the end.PositiveProfessionalism
5/5
GoogleMany thanks Angelwoods for an amazing service! I couldn’t think of anyone better to support me in renting and managing my properties! From helping me understanding valuations, to advertising, taking viewings and finding the right tenants you have been amazing! Special thanks to Karon who supported me throughout! Always communicating and making the process feel so effortless - she deserves a medal! Best Estate Agents in Wales!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to thank both Paula & Stacey for all their help during my home buying process. This wasn’t technically my first home buying process, but the process isn’t easy and all questions weren’t treated as stupid and were answered with positivity and accuracy. Many, Many thanks Dave
5/5
GooglePaula helped me sell my flat and she was fabulous from start to finish. We had an offer pretty much straight away. The conveyancing was a very long process (due to some delays/ hiccups) but Paula made sure that there was clear communication throughout.
5/5
GoogleAngel woods were very good at selling our home especially Paula. Paula helped see our sale right through to the end without failing to keep us updated. I am very thankful for all the hard work she put into making our move as stress free as possible!
5/5
GoogleMoved into our house last week, Angelwoods we’re brilliant throughout the agent who first showed us around was really knowledgeable of the area and gave us plenty of time to look around. Paula was absolutely amazing throughout we had a difficult sale and I’m sure we wouldn’t of got this house without Paulas excellent communication and negotiation skills, she went above and beyond for us can’t recommend Angelwoods highly enough 👍
5/5
GoogleA brilliant team, always happy to share their knowledge and give the best advice and guidance depending on individual need. We have rented a property with the team before and now we are going through a purchase with them. Stacy has been our main point of contact through the property viewing and offer process, she was so reassuring, professional and gave us the confidence to go for it! Highly recommended!
5/5
GoogleJay is absolutely wonderful; so knowledgeable, produced fabulous photos and video links to our property. Tracy; we mostly dealt with at the office, she was very responsive and made enquires and chased up buyers. I have recommended the Anglewood team to every one as they really did look after us regarding for the sell of our property. Many thanks once again Deb & GavinPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAngel woods have been absolute life savers for us. Keeping us well updated almost every day before moving in. Such kind staff especially Karon Tunley who dealt with us. I can’t thank you enough for everything you’ve done for us, you’ve also been really helpful with any issues we’ve had. We look forward to being in our new home and have you to thank for it all! Amazing!
5/5
GoogleAbsolute pleasure to deal with. Paula was fantastic, so easy to talk to and I would highly recommend Anglewood's. House moving can be very stressful and Paula definitely helps to reduce this. Thank you to all involved.
5/5
GoogleI have just sold my house through Angelwoods and couldn’t have had a better experience! From Jay coming to value the property within days of calling to being guided easily through the whole process by Paula and Stacey. Lovely, professional people who I could call any time to ask as many stupid questions as I needed. My boyfriend and I bought our current house through them which is why I chose to use them to sell and I am so glad I did. Thank you all!
5/5
GoogleA huge thank you to Paula and all the team at Angelwoods. Totally professional, extremeley helpful and went over and above when dealing with the purchase of our property. Paula was extremely kind and helpful, always answering calls and keeping in touch regularly, couldn't fault Paula and Angelwoods in any way, fantastic. Thank you Paula, only wish we had estate agents like Paula in London! Alison Brett
5/5
GoogleWe have used Angelwoods for two of our house sales and I cannot recommend them enough. Jay’s valuation each time was spot on, his advice invaluable and asking price achieved. Paula was a huge help through our last sale and made the whole process so much easier.
5/5
GoogleAmazing team of peeps!! From start to finish they were amazing at communicating and couldn’t have asked for more ! Don’t hesitate to use them they are fab … Jay , Paula and team are the best
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