Trusted Agent profile · Pontnewydd
★★★★★
311 reviews across 3 platforms
5-7 New street, Pontnewydd, NP44 1EE
One2One's office in Pontnewydd, at 5-7 New street, is rated 4.7 out of 5 across 311 reviews on three platforms, including 139 Google reviews rated 4.7.
Every review we hold for the Pontnewydd office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat help from the team at One2One
Great help from the team at One2One. Michael has been in touch regularly throughout our buying process and has always been clear with everything that’s happening. Very thorough with every detail including our mortgage agreements and insurances. 10/10 would recommend!
5/5
GoogleAmazing company. Always go the extra mile to help their clients, happy to help you however they can. Zack is friendly and approachable, and will help in anyway he can 👌 Highly Recommend
5/5
TrustpilotWe choose One2One initially as they…
We choose One2One initially as they impressed us with their local knowledge and commitment to marketing our property. They did not disappoint finding a buyer very quickly and all through the selling process they kept us updated contacting us via email and phone. They chased the buyer and indeed the solicitors with a view to completing the sale. The service was friendly and professional. I would not hesitate to recommend them.
5/5
GoogleAfter finding our dream home I had to sell my property promptly, back then I didn’t even think it would be possible. One2One were not phased, they wasted no time putting my house on the market and it sold straight away! A first class service from start to finish, everyone I spoke with were friendly, helpful and professional, even the photographer was fantastic! All this for a great value fee! I cannot thank One2One Estate Agents enough. I highly recommend these guys, absolutely amazing!
5/5
TrustpilotCan’t recommend One2one enough!
They went above and beyond throughout the sale of the house. Zack kept us updated with every viewing. Such a top quality service along with an unbeatable fee. Won’t be using anyone else and look forward to working with them again.
5/5
GoogleFab customer service, always willing and helpful when needing the answer to any question. Currently helping me out with selling my property and finding a new one. Wouldn’t go anywhere else! Literally take all the hassle out of buying and selling!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Charlotte, we are always here to help and look forward to assisting you again in the future.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. I’ve used them previously for my mortgage and renewals etc so used the estate agents side without hesitation. The whole team have been great, Niall and Michael were top draw throughout. Would definitely recommend!
5/5
TrustpilotLoved the service selling my home
Zack, Megan and Nicola were all very helpful and put me at ease with any questions I had during the selling process. Thank you for your help selling my house, great photos too!
4/5
TrustpilotOne2One was very helpful throughout the…
One2One was very helpful throughout the buying process. We always knew that we could ring if we had any queries.
5/5
TrustpilotGreat service from one2one when buying…
Great service from one2one when buying our first house, they made the process really easy for us. Special mention for Natalie who went above and beyond and was always on the end of the phone for us to answer any queries and put us at ease. Couldn’t recommend using them enough!
5/5
TrustpilotI will 100% be using One2One Estate Agents again
Having recently purchased a property through One2One Estate Agents, I can honestly say I'm glad the house I really wanted was being advertised by them. The whole process was relatively stress free from the initial phone call to me enquiring about the property, to the moment I had a phone call telling me the keys are ready to be picked up. I'm very happy with the service I received and hope that when I do decide to buy another property, that I will be using One2One Estate Agents to advertise my property and buy another property. Thanks guys!
5/5
TrustpilotChose One2One because of the fixed fee…
Chose One2One because of the fixed fee of £699, what I got was a service that is worth so much more! From start to finish they were excellent, plenty of notice was given for viewings with feedback provided for every one of them. They went that extra mile to sell my property, even providing several viewings for the buyer after the offer was accepted. I would recommend One2One for a professional service whilst achieving a swift sale. Keep up the good work guys 😁
5/5
FacebookChose One2One because of the fixed fee of £699, what I got was a service that is worth so much more! From start to finish they were excellent, plenty of notice was given for viewings with feedback provided for every one of them. They went that extra mile to sell my property, even providing several viewings for the buyer after the offer was accepted. I would recommend One2One for a professional service whilst achieving a swift sale. Keep up the good work guys 😁
5/5
TrustpilotWhere do I start amazing
Where do I start ! Amazing service from beginning to end .As a recently divorced single mum I embarked on a journey of looking for a house for me and my little one . I travelled through rightmove searching for something that was suitable but not pricey and went to visit one property ( I was greeted by Zack) who was calm and informative, deep down I knew it wasn’t the one for me ! Law and behold that night another property was released and it looked just perfect .... straight on to the phone I went and Zack had sorted a viewing pronto ! Knowing how much it meant to me and how I wanted to progress and get things sorted It was the one ..... I put my offer in and he rang me back to say it had been accepted !! I’d found the perfect home .However one2 one’s service didn’t stop there .....I was pointed in the direction Niall who sorted me out with a great mortgage deal , life insurance and house insurance all over a simple telephone consultation . He understood what I needed and what my priorities were. Furthermore it was an all whistles and bells service with the conveyancing solicitors being sorted for me. At every point from viewing to completion I had someone accessible to ask all my silly questions to !! That’s what really helps and made a very stressful experience plain sailing !!!!! Thank you team One2one!! We are happy safe and settled in our new home and even managed to get the decks up for Xmas !!
5/5
TrustpilotI am utterly impressed by the sheer…
I am utterly impressed by the sheer professionalism of these guys! They have great attention to detail and are excellent at getting back to me and keeping me completely informed and updated. They have a genuine interest in you and are thoroughly friendly. There's no such thing as a 'silly question' we all have them! House buying and selling can be very daunting, but the One2One Mortgage Solutions guys help and explain everything really well. Thank you guys, I think you're all great!
5/5
TrustpilotSales Negotiator Emma Martin
Sales Negotiator Emma Martin - she is the most kind and approachable negotiator I’ve come across in my house searching process. Emma really made me feel at ease and is so helpful and honest. I would HIGHLY recommend One2One estate agents, especially for first time buyers who are new to the process. I can’t thank the staff here enough for their immense support.
3/5
GoogleMortage team are amazing but sales team not as good, nightmare trying to get through to the office, even after phoning numerous of times. No updates from them regarding the purchase of my property unless I phoned requesting an update. Lovely team but could do with some improvements
5/5
TrustpilotNic and the team where superb from…
Nic and the team where superb from start to finish 🙌🏻 would recommend and use in the future.
5/5
TrustpilotA positive experience from start to finish!
I would recommend One2One, a positive experience from start to finish!After hearing so many positive reviews from friends and online, we decided to use One2One to help sell our house. The customer service, from start to finish, was excellent and the process smooth and efficient. Communication was clear and responses to emails and contact over the phone was always a pleasant experience. We felt valued as customers and they could not do enough for us. The process of selling a house can be very stressful however, One2One made the whole process a breeze and I had full confidence in them the whole way through….and they didn’t disappoint! I would 100% recommend One2One and will definitely use them again, if needed in the future.
5/5
TrustpilotProfessional Team
One 2 One provided a professional service during a delicate time, selling our late parents house. Rhian and the team took care of everything. Totally recommend them.
5/5
TrustpilotWe are in the process of selling our…
We are in the process of selling our home with One2One Estate Agents due to a family member sadly passing away. The whole team have been extremely friendly and have made what is a very difficult time so much easier. They fully explain every step and have always been on hand to provide advice and support. I cannot rate the team at One2One highly enough nor can I sufficiently thank them for their kindness.
5/5
GoogleAmazing company with such positive and happy staff always willing to help. Will always recommend Zac and his team
5/5
GoogleI started using One2One Mortgage Solutions when I bought my first house, and I now go back every time my mortgage deal comes up for renewal. I've always received excellent service, with fantastic customer care. Most of my communication has been with Mark and Niall but the rest of the team are also lovely and very helpful.
5/5
GoogleCovered off the purchase of my property and mortgage, always on hand to help! When I look to sell in the future I will definitely be using them again.PositiveQuality, Professionalism, Value
Thank you Luke, we look forward to dealing with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
One2One's Pontnewydd office has 311 reviews across three platforms: 139 on Google, 10 on Facebook, 162 on Trustpilot.
One2One Torfaen is rated 4.7 out of 5 across all 311 reviews, and 4.7 out of 5 on Google from 139 reviews.
One2One Torfaen, 5-7 New street, Pontnewydd, NP44 1EE.
