Trusted Agent profile · Plymouth
★★★★★
257 reviews across 2 platforms
6 Mannamead Road, Mutley, Plymouth, PL4 7AA
Lang Town and Country Land and New Homes's office in Plymouth, at 6 Mannamead Road, is rated 4.8 out of 5 across 257 reviews on two platforms, including 255 Google reviews rated 4.8.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service. Very efficient. We got our place sorted within a matter of weeks. After finding it on Zoopla at Christmas we're happy to say were moving on 1st Feb. A special mention to Emma for being very helping and responding quickly to any enquiries I had.
Thanks for the five-star review.
5/5
GoogleWe have had a turbulent time buying a house in the current climate but the team at Lang have been exceptional at keeping things moving and updating us along the way. A HUGE thank you to Gemma.PositiveResponsiveness, Professionalism
Glad to of been of assistance Layla and thank you for taking the time to leave us a review.
5/5
GoogleTracey and Andy were absolutely wonderful from start to finish. No question was too much and they always responded quickly and helped put the mind at ease!
Thank you Cora, we really appreciate your review and we'll pass that on to Tracey and Andy, they'll be pleased to know your mind is at ease!
5/5
GoogleIn August 2021, we sold our detached property in Plymouth using Lang Town & Country. From start to finish of the sale process, each member of the team was fantastic. They had our best interests at heart, kept us updated each step of the way, held out to get us the best possible price for our property and were very professional and friendly. Thank you very much to such a team of dedicated professionals.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Akoh for your feedback really appreciated. Hope the move went well
5/5
GoogleShawnie and the rest of the lettings team were great! Its my first time renting out an apartment and everyone was great at walking me through the process, answering my silly questions and making it effortless from start to finish - couldn’t recommend enough
Thank you so much James for your review! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleLang & Co have been absolutely brilliant in every way. From the top quality photos and details to gaining a sale at a great price. In this market it might have been easy to gain a sale but maintaining the sale and keeping all parties informed isn’t. With Lang’s dedicated sales progression team they keep you up to date every step of the way and support you with advice and information. If you’ve not moved many times before this is a great reason to sale with them. We would not recommend another agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Jamie for your lovely review. We strive to provide the best service possible and hearing comments like this drive our dedicated team on.
5/5
GooglePlease pass our gratitude and thanks to Gemma Mc Cormick for her professional service and support.
Russell thank you for the review. Gemma is delighted to get this one over the line for you.
5/5
GoogleThe Langs Team (Shawnee, Rebecca, Claire & Sarah) are fantastic, helpful and professional every step of the way! We have used them before - this time, the circumstances were a little different and Langs gave spot on advice, with nothing being too much trouble, all the way through to the property being let. Fantastic!
Thank you Mark for the 5 star review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe had a fantastic experience with the team buying our home! After numerous viewings of different properties Emily sent us a house we had previously overlooked and told us to at least view it. We are so thankful we did as soon as we stepped inside we loved it and now it’s ours! The whole team are so lovely and communication was fab!
Thanks for the fantastic review Courtney, just proves that proactive estate agents really are the best to employ when selling your property. rather than an agent that just lists it online. ⭐⭐⭐⭐⭐
5/5
GoogleOnly positive experiences with Lang Town - friendly and professional, with good communication throughout the 2.5yrs we rented through them. Lovely team to deal with.
Tabby we are really glad that you have had a great experience renting through us. We wish you all the best in your new home and thank you for your fabulous review. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleGreat team. Professional, helpful, friendly.. a pleasure to deal with. They've stood out to me against most other property agents I've dealt with in the past.
What lovely words and thank you for sharing Andrei ⭐⭐⭐⭐⭐
5/5
GoogleThey were all so polite, efficient and respectful, dealt with my buy very delicately and professionally
Thank you for the great review, I do hope you enjoy your new lovely home
5/5
GoogleDealt with Nicki Parker the whole way through my purchase and she has been truly amazing. Kept me in the loop with everything, has always gone above and beyond to help myself and my partner complete on our property. Couldn’t thank her enough.
5/5
GoogleHonestly, from start to finish, I found everyone so friendly and helpful, very professional indeed, nothing was too much trouble, as a first time buyer I called with so many questions and was always advised accordingly, I was kept in The loop and copied in on e mails constantly with The searches. Cannot say enough about this fabulous team. I now have my keys without any problems. THANK YOU 😀🔑🏠
Thank you Francine for this fantastic review. We hope you enjoy your lovely new apartment.
5/5
GoogleFantastic Estate Agents. I have used Lang Town and Country since the early 90s, for both lettings and selling multiple houses. They are by far the best estate agent in Plymouth, and every part of the business is professional, caring, and kind. Could not recommend enough!
Thank you Jeanette for the lovely review
5/5
GoogleA great sales team, thank you all for your help.
Thank you Kieran, hope you enjoy your new home
1/5
GoogleThe worst property management company I've come across in the UK. When we applied for a property, they pushed us to pay the safety holding deposit on the same day. We did pay it as we were desperate to make our move from London to Plymouth although it was obvious we were not getting it back according to their "smartly gathered" terms and conditions paper. We were sure to proceed it though as we had excellent credit and work history. What a bunch of incompetent people who couldn't understand we did not have work in Plymouth when we lived in London?! Then they agreed to proceed after we explained the obvious. Then there was silence, delayed replies and it came the day we had to move out from our old property and only when I checked the progress by emailing, the manager Bryony replied saying she was on annual leave (an excuse for the delay) and that the guarantor's income needs to be 3X the rent. We could have arranged any amount of guaranters had they informed us on time. They also accused us of lying regarding employment which we did not. We worked at the time of application and my wife gave resignation relying on this particular property. The last email was that they were going to put the property back in market because we did not reply. Why would we?! If you are using this agency be aware of what to expect!!!
We understand that relocating is a stressful time, however it is very important for our Landlords that we ensure that all applicants are thoroughly referenced to check identity and affordability. All applicants are provided with our lettings procedure ( also available on our website) which outlines the referencing criteria before any holding deposit is taken. We also advise from the outset that no move in date can be confirmed until all referencing has been approved by our external referencing company. Having looked at your complaint it is noted that information that you provided to our company and the referencing agent was incorrect and due to this, the criteria wasn't met and the application was declined. As no contact had been received from you, we were unable to offer alternative options to proceed with the property. The property was therefore re-marketed on the Landlord's instruction. On behalf of our Landlords we strive to ensure that our referencing process is meet before any tenancy can be offered.
5/5
GoogleVery easy to work with this business, amazing team, allways there to offer support. We love working with the team and provide them with high cleaning standards. Also their properties are stunning! 👀 …
Hi Andrea thank you so much for your 5 star review we really appreciate it ! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleGreat experience with Shawnie today. Very welcoming and friendly. She was knowledgeable about the property and explained the next steps really clearly. The process of the application was easy and clear to follow. And I didn't have to wait around for days for a response. Great communication.
Thank you Marie for your positive feedback we really appreciate it.
5/5
GoogleI've been in contact with a lot of letting agents in Plymouth in the past two months and Lang Town & Country are definitely one of the best! Polite, professional and have a far more personal touch than many. Also very knowledgeable about the properties they show.
Thank you Kerry for your fabulous review ⭐️⭐️⭐️⭐️⭐️
1/5
GoogleLiterally no words. Just avoid. This is an edit to respond to what the owner has said. I didn’t want to go into full details of the so called “cleaning” charges but with that response I had to. The cleaning they are talking about are mostly non-existent marks that they can only see on pictures. They took those move out pictures in a different lighting than the move in ones but I’m so woke. I took my own pictures as well at move in and move out with the exact same lighting which I will most definitely be submitting to TDS. I’m mostly appalled by the carpet cleaning because it’s exactly how it was when I moved in but they wanted to use my deposit money to have it professionally cleaned. It’s not happening. And also if you can’t determine what cleaning services charge where are the post cleaning receipts that show that the amount you deducted is what’s meant to be deducted? For all we know you are using people’s deposit money to do standard enhancement for the next tenant which is so not on.
Thank you for your review. We have looked through your file to investigate your unhappiness on vacating the property. Due to cleaning that was picked up on the final inspection, photographs of which were sent to you. We then obtained the quotes from various cleaning companies. Unfortunately we are unable to dictate what companies charge for cleaning services. You have been provided with the details of the TDS to raise a dispute with regards to deductions from your deposit. At Lang Town and Country we strive to provide the best service possible to both our tenants and landlords.
5/5
GoogleHad a viewing for a property with Tracey Viola, she was brilliant, knowledgeable about the property and accommodated us viewing on the weekend which is great as getting time off work is so difficult! She was really reassuring and lovely!
Thank you Sofia, hope the purchase goes well.
5/5
GoogleGreat experience selling my property with Lang. I contacted them on a Thursday, they came to value and photograph the house on Friday and had organised viewings for Mondays morning. By lunchtime it had its first offer. Friendly and effective communication from Emily and the rest of the team throughout the process. Many thanks!
Thank you so much Geoff for the kind review. We really do appreciate the comments.
5/5
GoogleEveryone at Lang Town and Country were exceptionally helpful and made buying the house as easy as they could. They arranged viewings so that we could meet builders and check dimensions which really assisted us as we thought through our purchase.
Thank you for a lovely review Jane, it really means a lot to us ⭐️⭐️⭐️⭐️⭐️
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lang Town and Country Land and New Homes's Plymouth office has 257 reviews across two platforms: 255 on Google, 2 on Trustpilot (across the whole business).
Lang Town and Country Land and New Homes Plymouth is rated 4.8 out of 5 across all 257 reviews, and 4.8 out of 5 on Google from 255 reviews.
Lang Town and Country Land and New Homes Plymouth, 6 Mannamead Road, Mutley, Plymouth, PL4 7AA.
