Lang Town and Country Land and New Homes Plymouth reviews

★★★★★ 5/5

Google

Faultless service, Ollie and Natalie were both professional and incredibly helpful with our recent house purchase

Sarah · 15 May 2025

★★★★★ 1/5

Google

Our experience with Lang Town & Country (Plymouth) has been extremely challenging. After moving out of one of their managed properties, we were presented with an unjustified list of deposit deductions, including a £180 charge for a "finish clean," despite having left the property in good condition after a thorough two-day clean. It became evident that they had no intention of being fair and reasonable in their approach. They even tried to charge us for carpet cleaning that hadn’t been done prior to our tenancy and for curtain stains caused by a leaky radiator, a maintenance issue we had reported and that was never properly addressed during our tenancy. Even after we raised valid concerns, we were met with dismissive responses and veiled threats about renegotiating other costs if we dared to dispute. It was only after taking the case to the Tenancy Deposit Scheme (TDS) that our entire deposit was returned. This outcome clearly shows that their claims were unreasonable from the start. If you're considering renting through Lang Town & Country, be prepared for a stressful end-of-tenancy process, inflated charges, and poor maintenance service. They will happily make you pay for their shortcomings. I cannot recommend this agency and would advise others to be cautious when dealing with them.

Owen · 10 October 2024

★★★★★ 5/5

Google

We bought a property recently through Lang, Phil and the team went over an above to help us secure the property. They worked really hard as the go between and everyone we dealt with was friendly and professional, I would 100% recommend them

Lee · 28 March 2024

★★★★★ 5/5

Google

Lang town and country rocks, they have just help me and my family move house, and the process was smooth from beginning to end… Shawnie made everything so easy.. very friendly and smart lady, . 5 star to lang town and country Plymouth

Adeboye · 28 March 2024

★★★★★ 5/5

Google

Some years ago I had a chance to buy a house through Lang Town and our experience was very good. So, this year, we decided to sell the house through them and their job was simply outstanding in all aspects. We are particularly impressed by the quality of the support that Gemma McCormick gave us. She was amazing, she went above and beyond to help us. If you are looking for a state agency to sell your home I cannot recommend them enough!

Monica · 24 September 2024

★★★★★ 5/5

Google

Great service from Phil Searle and his team. Highly recommend, the way in which the sale was approached was professional and a good price was achieved on a property that required a lot of work for any potential buyer. 5 well deserved stars!

Thomas · 27 February 2024

★★★★★ 5/5

Google

I asked several people which estate agent was best and they all said Lang Town and Country. Phil and James were amazing and it was pretty smooth really. Thanks so much 😃

Philip · 4 August 2024

★★★★★ 5/5

Google

Lang’s went above and beyond to secure a sale of my property in 31 days after the first buyer pulled out. The team especially James, Emily, Gemma and Nicki kept me updated all through the process. I would highly recommend for buying and selling for a great service, very professional and friendly at a reasonable price. Thank you Lang’s

James · 26 August 2022

★★★★★ 5/5

Google

Recently completed the sale of my flat through Lang Town & Country. Andy has been excellent and communicated well throughout. I'll definitely contact Andy in the future with new sales/purchases

Billy · 26 July 2024

★★★★★ 5/5

Google

Shawnie was very friendly and professional to deal with. The whole process has been very easy and communication has been on point which really helps. Thank you Shawnie @ Lang Town & Country!

Rich · 27 May 2024

★★★★★ 5/5

Google

very helpful and friendly i went for a viewing with them and nothing was too much trouble and they knew their stuff came across Professional and experienced and really feed me loads of info that was probably common to most clients but was all new to me and really helped and explained bits unfortunately I didn’t go through with the buy but would and have definitely recommended them :) thanks Becky :)

Thomas123 · 14 January 2018

★★★★★ 5/5

Google

Lang Town & Country were a pleasure to deal with from beginning to end. They were professional but also really approachable and friendly. Phil and Nicki were absolute legends and always super helpful. I wouldn't hesitate to use Lang in the future. Highly recommended.

Guy · 26 August 2023

★★★★★ 5/5

Google

Recently sold our house through Lang Town and Country. We worked with Phil Searle and the team at Mannamead. Phil helped us throughout the sale process and things went smoothly. Thank you to everyone there at Lang. Job well done.

Dawn · 29 November 2023

★★★★★ 5/5

Google

We have just moved into rented accommodation and experienced some maintenance issues. Nicky Down was absolutely fantastic at sorting the issues promptly and keeping me updated. She was so lovely, kind and understanding when I raised my concerns. Very helpful indeed!

Ceri · 26 August 2023

★★★★★ 5/5

Google

Having had an unpleasant experience in the past, we were apprehensive about re-letting our property. Lang Town and Country helped us to select the right tenants and have continued to ensure there is open on-going communication between all parties. We are very pleased with the high standard of service they are providing.

Elayne · 12 May 2025

★★★★★ 5/5

Google

Very good service from Lang’s who have managed our rental property over many years. Claire has been great with the letting and Nicky is always really helpful with any property management issues, which is ideal for the landlords. Many thanks!

Steve · 26 August 2023

★★★★★ 5/5

Google

Lang managed the letting and later sale of a flat I owned on Plymouth Barbican. All went well and would recommend. Photos of flat.

Tim · 26 July 2024

★★★★★ 5/5

Google

Claire was extremely helpful and informative in helping me navigate the letting process from a landlord's perspective. Many thanks Claire

Julie · 26 September 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Shawnie as our letting agent. From start to finish, Shawnie was a delight to deal with. Professional, friendly, and attentive, she made the entire process smooth and stress-free. Highly recommend their services.

Rubab · 21 March 2025

★★★★★ 5/5

Google

James, Gemma & the team have been absolutely fantastic throughout. I genuinely cannot thank them enough. The sale of my property was initially listed with different company and had fallen through after a very lengthy & frustrating process. …

RUTH · 16 August 2025

★★★★★ 5/5

Google

Had a few hiccups along the way with my sale and purchase, through no Fault of Lang, but Matthew Minett who has been assisting with my purchase has been absolutely amazing and professional through the whole process. I really appreciate it thanks Matt.

Sacha · 13 January 2023

★★★★★ 5/5

Google

We relocated from London and spent some time living with family in Falmouth whilst flat hunting in Plymouth. Initially we booked a viewing at a flat and Shawnie showed me around, decided it wasn’t right first us but upon telling Shawnie what we were looking for she recommended us a property and as soon as it was viewed, myself and my partner (on video) fell in love! No question or email was ever too much (there were many phone calls from me to Shawnie). On the day we moved in we arrived at the property a bit early but she was there waiting for us, had already tried and tested all the keys as well as looking and finding our bin sheds etc! Shawnie and Lang Town and Country have been nothing but 5* the whole process. Would highly recommend renting or even buying a property from them! We’re super grateful and happy to have found our home!

Tamara · 30 October 2023

★★★★★ 5/5

Google

Can't thank Andy Sharlotte Debbie and Kayleigh enough for all their hard work in selling our house. Thanks to them we sold it in 2weeks which was amazing. They all made the process very easy and kept us updated all the time. To say they were amazing is an understatement. Thank you so very much guys. A********

Susan · 26 August 2020

★★★★★ 5/5

Google

Fantastic service from Andy, Tracey and the team. Always there to answer queries and offer advise. Many thanks on a successful sale especially as it had it's problem. Can not recommend them enough. Jane

Jane · 26 August 2023