Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleAgents are always very polite when you are dealing. We were good tenants, always paid our rent on time, kept the flat clean, logged maintenance issues quickly and were patient for the repairs to be done. However we always had to chase up any issues logged on their online website before anything was actually done, other than them just 'acknowledging' the log. We had major problem in the last 6 months of a tenancy with the bathroom, yet they didn't seem able to get this across to the landlord to insist that something useful was done to resolve it.
The biggest mistake we made was taking their word on good faith, they did not provide us with a detailed, updated tenancy when we moved in, but took photos, which they later deigned existed. We left the flat in a much cleaner state than when the tenancy started, yet they still tried to charge us obscure and punitive charges. Which we disputed and got most removed. we would highly recommend getting everything they say in writing, regardless how nice they seem over the phone, insisting they do a thorough job at a change of tenancy and taking your own photos when you move in.
***in response to the letting agents response below***
Thank you for looking back at the log dates. It is unfortunate did you could not respond to many maintenance issues promptly. We have numerous logs where we had to phone over a week later as you did not respond via the online the log. For instance it took over a month to send a plumber out when we reported a leaking shower.
We also note that the 'charges for removal of furnature' that the landlady said she would not charge to compensate for the drains, (despite that fact we left the furniture under your instruction) were never actually incurred, as in the current photos online the furniture is still there.
We paid fees for a new tenancy at the start of our tenancy so expected the job to be done thoroughly.
NL · 14 January 2019
Agent replied · 12 January 2025
Thank you for your review.
We have looked through your file to investigate your unhappiness on vacating the property. After looking into the maintenance issue which you raised above we note that once this issue had been received a contractor was instructed on the same day and they attended a couple of days later. Many attempts were made to rectify this issue with various other contractors attended including South West Water but no cause could be found to where the odour from the shower was coming from. We do understand that this must have been very frustrating for you but all attempts were made to rectify the situation.
With regards to updating your tenancy when you moved in, as you were not the original tenants but were change over tenants (you each replaced the original tenants during their periodic tenancy) the process for this is completely different to how we deal with our “normal move in appointments”. Although you were provided with an inventory once you had signed an agreement in your own right, the inventory provided to you was based on the original and was also carried out whilst you were in tenancy making it extremely difficult for a true report to be carried out as your personal belongings as well as any furniture that had been added during the 4 years of different tenants being in situ. The original inventory (carried out 4 years ago) was a written report. We do now use a combined photo and written report which is provided at the start of the tenancy.
We would always ask that you put all correspondence in writing including follow ups from a telephone conversation. Our company also has a complaints procedure in place to deal with issues that you may experience during your tenancy.
We note also that negotiations were made with regards to charges for cleaning at the end of your tenancy. Which was dealt with in house rather than you having to raise a dispute with the TDS which can be a lengthy process. The TDS do like tenants and agents/landlords to deal with these issues in house and I am glad that a final settlement was agreed.
You were very good tenants and we wouldn’t hesitate in providing you with a positive reference in the future should you require.
★★★★★ 5/5
GoogleLangs provided a thoroughly professional approach to guiding us through the letting process including recommendations on property improvements and setting realistic rental targets. Our property was let within a few weeks of marketing - would highly recommend.
Paul · 26 July 2024
Agent replied · 25 August 2024
Thank you Paul for your wonderful review. ⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleWe were extremely pleased with the help and advice we received from Bryony Green when we needed advice on letting our properties. Would highly recommend Bryony and Lang Town & Country Lettings.
Kerri · 27 August 2018
Agent replied · 25 August 2024
Thanks for the five-star review.
★★★★★ 5/5
GoogleWhen looking to sell our house in Plymstock there really was only one choice especially having bought it through LTC. Ours sold within 2 days and Paul, Andy and the whole team kept patient with us whilst we found our new home which they also found for us. The service on both our sale and purchase was second to none and they kept us informed every step of the way even calling when there was no update. Having registered with other agents in the area some were not even really interested in finding us a house, sending us details of anything even if it did not fit our criteria. If you are looking for an agent which is pro-active do not look elsewhere with very competitive fees. Do not fall for the low fee agents patter they really do not provide the same level of service and will drive you insane at a hugely stressful time.
Gary · 27 August 2018
Agent replied · 25 August 2024
Thank you for your five-star rating.
★★★★★ 5/5
GoogleI have been using Lang Town & Country Lettings to fully manage my property for the past year. Becky has been amazing, friendly, professional, knowledgable and always smiling. Definitely recommend them!
R · 27 August 2018
Agent replied · 25 August 2024
Thank you for your five-star rating.
★★★★★ 1/5
Trustpilotif you need a house rented please be…
if you need a house rented please be aware that this company put a 1 months rent charge if you leave them, this can be £1,000 plus so be aware
Roger · 23 October 2024
Agent replied · 24 December 2025
Dear Roger,
We understand your concern regarding the one-month rent charge for early termination. I would like to reassure you that our terms of business have been carefully crafted to align with industry standards, providing all clients ample time to review them before signing. Termination fees, as outlined, are a common and necessary practice due to the significant work involved in preparing for the transfer of tenancy management. We do include a fee schedule within our terms of business to ensure that they a clear and not hidden within the ‘fine print’.
If you would like to discuss further, please contact me on sophie@llcoproperty.com
★★★★★ 5/5
GoogleLovely people who went above and beyond to sort out problems with the referencing company.
Jeffery · 16 March 2026
★★★★★ 5/5
GoogleWe moved into our rented property Over a year ago. The whole experience was stress free and professional. We cannot recommend them enough. We’ve had a handful of issues since moving in and Nicola has gone above and beyond to get them fixed or replaced in outstanding time especially around Christmas:).
Briony · 26 August 2023
Agent replied · 25 August 2024
That’s fantastic Briony thank you for the review
★★★★★ 5/5
GoogleWe’ve used Langs to manage our rental property for the past four years and they have always been incredibly professional and helpful. We would highly recommend them if you’re looking for an agent to manage your rental property 😊 …
Robert · 27 April 2024
Agent replied · 25 August 2024
Thank you so much for the fantastic review ⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleMy husband and I bought our first home from Lang Town and Country and we couldn't be happier there three years on.
When we went to receive our keys for the property the team presented us with a welcome card and package for moving in - a bottle of champagne with all the necessities and temporary fixes:
kitchen roll
tea towels
washing up liquid
thick plastic wine glasses
plastic cups
cleaning products and cloths
It was such a lovely gesture and really did help us for when we started moving into the property.
The team were always helpful and had time for us. They made moving home really easy and enjoyable.
Siobhan · 27 August 2016
Agent replied · 25 August 2024
Thank you for your five-star rating.
★★★★★ 5/5
GoogleI have seen several flats n Plymouth with this lettings agency: I must congratulate with them for how professional they are! Last Saturday Tony showed me a couple of flats in the Hoe, he knew everything about them; he was able to advice me on which property would have fitted well for my needs, and how to negootiate with the Landlord!
I strongly recommend this agency...It's good to know that there is someone who can help when you need to move! Thanks!
Valerio · 28 August 2015
Agent replied · 25 August 2024
Thank you for your five-star rating.
★★★★★ 5/5
GoogleI needed to find a place to stay in Plymouth quickly, Town and County lettings were very accommodating I approached several agents but this agent was able to show me a property the same day for a reasonable price, a modest one bedroom flat in a great location on The Hoe. They even provided a bottle of wine when moving in. They were happy to attend to serious maintenance problems quickly and were always friendly and approachable at their office and easily accessible on the phone. They returned my deposit quickly and efficiently.
Gavin · 28 August 2015
Agent replied · 25 August 2024
Thank you for your five-star rating.
★★★★★ 5/5
GoogleThe lettings team have taken all the stress out of letting out my flat, from managing all the compliance and paperwork to arranging for repair work to be done. They are all friendly and approachable and everything is done so quickly and efficiently. Can't recommend them highly enough. Thank you!
Lottie · 26 August 2023
Agent replied · 25 August 2024
Thank you Lottie for the review
★★★★★ 5/5
GoogleWe were so appreciative and impressed by the hard work, professionalism and patience on our behalf of the staff at LT&C which have been exemplary. At every stage, Becky especially, kept us in the picture and ensured excellent communication despite a challenging buyer, which required a high level of patience.
In addition, their pricing was competitive.
Many thanks,PositiveResponsiveness, Quality, Professionalism, Value
Hugh · 26 August 2022
Agent replied · 25 August 2024
Thank for taking the time Hugh. We hope the move went well.
★★★★★ 5/5
GoogleLang Town & Country have been nothing but a pleasure throughout the entire process of buying our first house. From the very first viewing, right through to when we collected our keys, they were always so friendly, helpful and personable. Not one bad word to say, they were fantastic.
Bethany · 26 August 2023
Agent replied · 25 August 2024
Hi Bethany, the pleasure was all ours! We wish you all the very best in your new home and would like to thank you for taking the time to leave such a positive review!
★★★★★ 5/5
GoogleWe received a fantastic service from James and his team at Lang T&C, when they were acting on our behalf for the sale of building plots. They were prompt, professional, and thoroughly engaged with us throughout the process. A pleasure to deal with, and we wouldn't hesitate to recommend their services.
Sophie · 26 August 2021
★★★★★ 5/5
GoogleThe team have been amazing from our purchase on our new house and from the letting side of our house we are letting out. Every single member of the team that answered the phone was lovely to deal with. In a cynical world we love in, its such a refreshing change to find a company that are so professional at every corner. Thank you all so much. Regards. Lloyd & Louise.
Lloyd · 26 August 2020
Agent replied · 25 August 2024
Dear Lloyd and Louise thank you for your review, we appreciate the kind words. Wishing you both all the best in your lovely new home. Regards Lang Town & Country
★★★★★ 5/5
GoogleThis is my second time renting from Lang Town and Country and I must acknowledge that their services are truly top-notch. They exhibit both compassion and professionalism in their exceptional service delivery.
Abiola · 26 July 2024
Agent replied · 25 August 2024
Thank you so much Abiola for your great review. We hope you and your family are settling into your new home. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleWonderful experience in letting an apartment through lang Town & Country, especially as I had only just arrived in the country.Christine Ingram from lettings was particularly helpful, going out of her way in identifying the property and organising my move smoothly. I would highly recommend their services.
Murugan · 26 August 2023
Agent replied · 25 August 2024
Thank you so much for your fantastic review!
★★★★★ 5/5
GoogleSpecial Mention to Andy who was very supportive throughout the purchase process. Becky was very helpful in the final stages with chasing and keeping to the deadline set. She was very understanding and professional throughout. I would highly recommend great team
Dan · 26 August 2022
★★★★★ 5/5
GoogleSuch a great team working at Lang Town & Country Waterside. They supported me through the whole process. Becky gave me great advice & guided me when I needed it. I would not consider using any other Estate Agents in the future - these guys really care & are passionate about good service & attention to detail.
Clare · 26 August 2022
Agent replied · 25 August 2024
thank you for taking the time to leave us a review Clare and for the kind words.
★★★★★ 5/5
GoogleFantastic job on getting potential tenants lined up. The team were proactive from the start and lost no time in the initial appraisal of the property. This enabled the marketing to be ready for potential viewings which lead to a lot of interest and a tenant being found quickly with all the reference checks being carried out. Excellent service with good value for money. Hassle free would definitely use this service again.
Jason · 27 December 2018
Agent replied · 25 December 2024
Thank you Jason for leaving a great review. Kind Regards Carla
★★★★★ 5/5
GoogleGreat service, great communication
You got the job done!!
Jennifer · 16 March 2026
★★★★★ 5/5
GoogleMy experience so far has been very good. Good approach to customers and am satisfied with the service rendered. The house location is on point.
Monday · 24 September 2024
Agent replied · 10 November 2024
Thanks for the review Monday ⭐️⭐️⭐️⭐️⭐️
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
