5/5
Alexandra was on time and very welcoming. She was able to answer all my questions about the property and took an interest in my situation .
Agent replied
Thank you for taking the time to leave Alexandra a review :-)

Trusted Agent profile · Plymouth · Devon
★★★★★
907 reviews across 2 platforms
39 Mutley Plain Mutley Plain, Plymouth, Devon, PL4 6JQ
Part of haart, see every office.
haart's office in Plymouth, Devon, at 39 Mutley Plain Mutley Plain, is rated 4.7 out of 5 across 907 reviews on two platforms, including 867 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
Alexandra was on time and very welcoming. She was able to answer all my questions about the property and took an interest in my situation .
Thank you for taking the time to leave Alexandra a review :-)
5/5
Alexandra was excellent to deal with. Very easy to get on with always on hand to answer any questions. Absolutely brilliant service from Alexandra. She is very helpful and friendly.
Thank you for leaving a lovely review for Alexandra, haart Plymouth
5/5
Krisztian has been amazing throughout my whole process of finding a property, he’s been able to respond to my question at the drop of a hat nothing is to much for him!
Thank you for the 5* Review 😊
5/5
Henrieta and Amy were very helpful and friendly, and very understanding and accommodating at all times. Overall, great customer service, would recommend!
Hi Henrieta, Thank you for taking the time to leave such a lovely review for our Property Management Team, Kind Regards, haart
5/5
Alexandra was so kind and bubbly, she made me feel really comfortable. She was very helpful and answered all of the questions I had.
Hi Bethany, Thank you so much for taking the time to leave Alexandra a review :)
5/5
Had a great sales experience so far with Haart. Alannah Richards has been helping me throughout the process and she has been extremely efficient, polite & knowledgable. Its been a welcome relief after some not so great service from other estate agents!
Dear Beth Kennedy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. haart Plymouth estate agents
5/5
I can thoroughly recommend haart as letting agents. Sarah at our local office gives first class service. She is professional in her approach and deals with everything promptly and efficiently. Both Sarah and Henrietta have recently been incredibly helpful to me at the conclusion of a tenancy. The tenant concerned was difficult from the start. Immediately upon occupying my newly refurbished house he alleged that the central heating boiler was not working and tried to avoid paying rent. His allegation was refuted by a professional boiler engineer who had visited the house and the engineer gave a sworn statement on my behalf. This was followed up by complaints regarding the bathroom - he requested different shower and tap fittings. When he left after only 21 months there was considerable damage - every wall was marked, holes had been hammered in the walls to hang pictures (no permission had been given by me for this), the kitchen worksurfaces had been marked so badly that they had to be replaced and the wooden floor had been damaged by a leak. In addition the front and back gardens were left in an appalling condition - to the extent that neighbours complained to me personally. The tenant refused to give any recompense in respect of all this after moving out and the matter has had to go to arbitration. It has subsequently come to light that after moving in he did not register at all with South West Water and they have told me that they have handed the matter to their litigation department to recover a considerable amount. Through all this I have been so grateful to Sarah and Henrietta for their support - they are amazing!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Joy, Many thanks for leaving a review for our Property Management Team. Kind regards, haart Devon Property Management
5/5
It’s not a surprise to see that nick has taken up this role. He has the best way with people, as we have experienced effortless way to make the customer happy. He has a natural way to make anyone smile, and my children laugh around him! He actually helped me and my partner find our house for us. And acted as guarantor. Nick well done. I’m sure a lot of your customers & friends will be coming to you! We defiantly will be if we need anything with housing. The new branch is so striking!! I drove past! Good luck to nick and good luck to the company!PositiveResponsiveness, Quality, Professionalism, Value
Dear Vicki, Thank you so much for the 5 star review. From all the haart team
5/5
We would like to say a special thank you to Heleney,she was very professional very easy to get on with and very helpful. Because of her we would certainly recommend Haart to our friends.
Thank you John for your 5* review. Heleney is over the moon to hear such great feedback. Thank you again. haart Plymouth
5/5
I am really glad that I decided to put my late father's house on the market with haart estate and lettings agent, Plymouth. Everybody involved has been really professional, friendly and efficient. The photographs taken of the house were super and an open house resulted in 5 offers being made. Claire at haart has been really fantastic at keeping in touch with me throughout the entire process and has made the house sale much less stressful than I was expecting it to be.
Thank you for your 5* Review 😊 …
5/5
My experience was a top-notch one. Amy Marshall is such a darling, she's very nice and very welcoming. I would recommend Haart Estate and Lettings Agents anytime and anyday
Hi Toyosi, Thank you so much for your kind review. Haart Property Management, Devon
5/5
I have had a nice experience with haart. The staff members are quite approachable, courteous and moreover so understanding. They are kind enough to help you as early as they can. I would like to express my sincere thanks to one of the lovely member Henrieta, she has been a great help for me everytime.She is a great asset for haart. I can count on haart for sure, if I need any assistance regarding the property❣️❣️
Hi Divya, Thank you for your kind review. I will be sure to pass on your thanks to Henrieta. Kind Regards, haart Property Management (Devon)
5/5
Alexandra was very helpful at the viewing and kept me up to date with everything . Was lovely to meet her.
Thank you for leaving Alexandra a great review :-) haart Plymouth
5/5
Amy Marshall was excellent, professional and has great customer service skills. The best agent by far.
Hi Vanessa, thank you for your lovely review. Kind Regards, haart Lettings Plymouth
5/5
haart are a modern, truthful, hardworking and approachable estate agent who give 100% to securing a buyer. They make it as stress free and straight forward as they can in a very competitive market. Special mention to Jenny who is always caring and professional.
Dear Tracy Fergison, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards haart Plymouth
5/5
Great service very helpful and friendly and not too pushy like other agents Alexandra was a great help in viewings and quick to return calls
Thank you for leaving Alexandra a great review:-)
5/5
Henrieta is amazing. Always makes herself available and is quick to reply to any phone calls or messages. She is very polite and extremely professional with amazing customer service skillsPositiveResponsiveness, Professionalism
Hi Richard, Thank you for leaving a 5* Review for Henrieta. Please don't hesitate to contact us should you require assistance in the future. Kind regards, haart Devon Property Management
5/5
This was our first property viewing with haart. Our agent for this viewing Alexandra. Having recently viewed alot of properties and having endured alot of setbacks, Alexandra put the excitement back into looking for a new home. She was very polite and friendly whilst still being very professional. Both Alexandra along with the team have kept in touch with us to offer us all the help they can.
Thank you for taking the time to leave Alexandra a fabulous review :-) We are happy to have helped haart Plymouth
5/5
Alexandra Crook was happy, prompt and extremely helpful in showing us around and explaining the processes involved in purchasing a home. Many thanks.Highly recommended.
It great to hear how helpful Alexandra was for you. We hope to help you find you your new home:-)
5/5
Today I spoke with Thersia Pepperell . I found her to be very professional . She was very understanding to my current situation . I found her friendly manner to be a breath of fresh air in what has become a stressful time for me . She did all she could to help me and was very informative.
Hi Tracey, What wonderful feedback for our Senior Negotiator Thersia. Thank you. Kind Regards, haart Lettings Plymouth
5/5
Always a very good service second house I bought from heart. Thank you Alexandra crook
Thank you for this review, always happy to hear from our previous clients! If you need another house you know where to find me. Alexandra, haart Plymouth
5/5
we met Lauren G today and she was Very friendly, warm and an up to date agent, had no questions without proffesional reply. Definitely recommend Haart company, all thanks to Lauren. Hope to find our dream house with Haart. im sure we will
Dear Alex Burducea, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards haart Plymouth
5/5
Fabulous service from Henrieta and Amy in lettings to ensure the smooth exit of tenants ready for property sale. We live in Surrey so didn't want to travel all the way down to Plymouth and really needed Haart to step up and they did. Organised deep clean of house for us as tenants kept pets, all the necessary meter reads, plus turned down heating stat and turned off water. A big thank you once again.
Hi Michael, Thank you so much for your amazing review. I will ensure your thanks are passed onto Henrieta and Amy. Kind Regards, Haart Property Management, Devon
5/5
Alexandra was super helpful whilst showing us around and chasing for more information after the viewing!
Thank you for taking the time to leave Alexandra a 5* Review. haart Plymouth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Plymouth won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.