Trusted Agent profile · Plymouth

Fulfords Plymouth reviews

4.5

★★★★★ Excellent

242 reviews across 1 platform

44-50 Drake Circus, Plymouth, PL4 8AB

Fulfords's office in Plymouth, at 44-50 Drake Circus, is rated 4.5 out of 5 across 242 reviews on 1 platform, including 242 Google reviews rated 4.5.

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4.5 / 5

242

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

1/5

Google

Shame I want to mark 0 stars. No roof half year, raining in my sitting room for a month, have to reach council, broken window handle, water damaged walls, water in light bulbs place, yesterday break front door handle, we were not able to get out, my husband handy, we made... solution for now, agency sed write complain in their page, where we write meny times and apart to litter collection from inside home after 9 months nothing was done, I forgot to mention no rubbish bins for two months, we have to order, pay for them and pay fine. Two years and nothing was done, and we can't pay bills for 3 months because in some places this was registered like business in another student house. We have to done everything. Agency says the landlord just does not fix... So now I'm going to be handy women and try to take measurements for front door and buy the handle. Dear Fulford I hope you all rott in hell

Eva · 26 March 2023

Agent replied · 31 May 2023

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

I am currently purchasing a property through Fulfords Drake Circus Branch. From my initial enquiry to negotiating and securing the purchase , Jody and Lara have been enthusiastic and friendly whilst remaining professional and sincere. It has been a refreshing experience to meet Estate Agents that remember you by name and your individual needs, rather than stereotypical corporate agents that often leave you feeling like another commission figure to add to the board. Highly recommended.

Sarah · 26 July 2023

Agent replied · 26 July 2023

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Gareth was always available and did everything he could to proceed with the sale with the minimum of hassle for us, the purchasers. He replied to emails and phone calls immediately.

Barbara · 26 March 2023

Agent replied · 31 May 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I Can't rate Fulfords highly enough,a very friendly & highly professional service, Jenny, Kerry & Gareth were always at the end of the phone ready to answer any questions,I wouldn't hesitate to use Fulfords again in the future.

Caitlin · 6 July 2022

Agent replied · 7 July 2023

Many thanks for your excellent 5* review and kind words Best wishes, Lucy, Customer Relations

5/5

Google

Having encountered difficulty with a number of professionals along the house-buying process, I have had nothing but pleasant and professional interactions with our Fulford's agent during the entire transaction. Gareth was helpful, honest, and went above and beyond to ensure all parties were satisfied. 10/10. Would recommend every time!

Brett · 31 May 2020

Agent replied · 31 May 2023

Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott

5/5

Google

Had a wonderful experience with Jody. She helped me with everything I needed and I wouldn’t go anywhere else. Thank you so much Jody x

Liv · 26 March 2025

5/5

Google

Thank you Gareth for the hard work you did to get me through this stressful period, any questions relating to my move were dealt with promptly and professionally which was very reashoring. Thank you very much Ian

Ian · 6 July 2022

Agent replied · 7 July 2023

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Lara is fantastic, would be my first port of call when needing an estate agent

Mollie · 26 March 2024

Agent replied · 29 October 2023

Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

A Big thank you to Gareth, Emma and all the team at Fulfords Drake Circus . A stressful process made alot easier with there professionalism, advice and helpfulness from the outset through to completion. Would highly recommend and not hesitate to use again. Best wishes Tony, Jayne and Sam xx

Jayne · 7 July 2019

Agent replied · 7 July 2023

Thank you Jayne for such a wonderfully kind review and I am really pleased to see that our whole team at Fulfords, Plymouth, made you recent experience easier with their professionalism and that you would highly recommend our team to others. Kind regards, Scott

5/5

Google

Geeat experience with Fulfords, Gareth, the branch Manager was fantastic! From start to finish he was there to assist with anything required during the sales process. Professional, supportive and efficient team. Would highly recommended! Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value

Beth · 25 August 2021

Agent replied · 31 May 2023

Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations

5/5

Google

Fulfords dealt with sale of our property in a professional manner from start to finish, they went beyond what I expected. Special thanks to Gareth the Manager fo all his help and Sophie and Alex. I would thoroughly recommend this company, best regards to All at Fulfords

Phil · 7 July 2018

Agent replied · 7 July 2023

It's great to see that the Fulfords team in Plymouth were once again able to provide their proven 5 star service. Thank you and best wishes, Sarah.

5/5

Google

I have been dealing with Jody and Jenny and they are both a credit to Fulfords. They are friendly, approachable and knowledgeable about the housing market. They have listened to what we would like and given us a lot of information and advice. If you are looking to buy or sell then look no further than this company!

Paul · 26 March 2024

Agent replied · 1 August 2023

It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care

1/5

Google

Painful - Like watching ENGLAND play for 90 minutes + penalties Never have I ever had such a roller coaster experience, a game of two halves with penalties thrown in because as if buying a home isn’t stressful enough! From the beginning… It didn’t start well, whilst viewing the property I was informed offers had already been accepted on the over inflated sale price! 24 hours later the over inflated sale price was reduced by 10k. Where did those offers go? Now it gets interesting, I place an offer, it’s Thursday morning, I hear nothing, nothing in writing, nothing via email and most certainly no phone call! I feel like I’m about to break into a song! No contact Thursday, Friday, Saturday, I chilled on Sunday. No contact received Monday, I called them twice, exactly the same Tuesday, then Wednesday and Thursday!!! I am now a little angry, this isn’t how it is meant to be! So my dolly is thrown from the pram, Eventually I get through to someone, not just a “I’ll get them to call you back” this is now 8 days after placing an offer. “It’s great news” my offer of £XXXX has been accepted! Wait! What! I didn’t offer that much! Silence! Long pause! “Let me check the file” more silence! “Oh well that’s what has been accepted, do you want the property or not” Dumbstruck, couldn’t believe what I was hearing! That’s it then, more silence, no further contact, right up to 1 month before completion, they call me, asking me if I’m going to complete and if I have a mortgage offer!!! I haven’t mentioned names, that’s for the official complaint but I will mention one lady who eventually saved the day, completely out of her way to sort the vendors and his solicitors out, checking paperwork, visiting the property, ensuring completion took place as it should. Jenny you deserve a medal, 5 stars to you. Maybe a change in job, looks like Fulfords need a Training and Compliance Manager!!! Penalties it is then - to top it all off, the same day as I complete, Fulfords put my new home back on the market For Sale!! Please don’t buy it, I haven’t even moved in yet!!!

Martha · 31 May 2022

Agent replied · 31 May 2023

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Jody is just brilliant! Very supportive and helpful and always on hand to answer any questions! Thanks Jody!

Amelia · 26 March 2025

5/5

Google

Fulfords have handled a purchase and a sale of a property for me and having experienced both these sides of the services they offer, I can say that I would definitely use Fulfords again. Gareth and Kerry are always on the end of an email or phone call for any questions and will both endeavor to sort any issues or answer any questions that arrive. Would definitely recommend to anyone looking to sell a property.PositiveResponsiveness, Quality, Professionalism

Georgia · 25 August 2022

Agent replied · 31 May 2023

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Massive thanks to Becky, she helped me with my first mortgage and made the whole process stress frees! I would definitely recommend as Becky was always available to contact and very keen to help. Overall a very friendly office and a great service.

Jack · 7 July 2019

Agent replied · 7 July 2023

Thank you Jack for taking the time to leave us this excellent review, it's great to see that the Fulfords team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

I have recently bought a flat through Fulfords and would like to say Gareth and all his team were excellent from the start to the finish Everything was done with ease and care. Would recommend them for any property requirements

Brian · 6 July 2020

Agent replied · 7 July 2023

Thank you Brian for your 5* review of the great service you received and it is a pleasure to read that you would recommend the Fulfords team. Best wishes, Lucy.

5/5

Google

Great service, estate agent Gareth and mortgage advisor Lorraine were both really helpful at keeping me informed and keeping the buying process on the move especially during difficult times at the moment! Would recommend!PositiveResponsiveness, Professionalism

LMG · 25 August 2021

Agent replied · 7 July 2023

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Many thanks to Gareth and his team for professional and friendly service. We were kept informed regularly throughout the whole process. Thanks to all of you! Excellent value compared to other local Agents, would definitely recommend to anyone. Great job! Thank you 🙂

Agnieszka · 7 July 2018

Agent replied · 7 July 2023

Thank you for this wonderful 5 star review for Gareth and the team at Fulfords in Plymouth. It is great to hear that you have received professional and excellent service, along with being well informed throughout the process. Thank you for recommending our team. Many thanks, Maryjane.

5/5

Google

I had a fantastic experience with Jody Ivey during my property viewing yesterday. She was incredibly helpful, answering all my questions and showcasing her knowledge of the property. Jody's friendly and professional approach made the visit enjoyable. I highly recommend her and Fulfords Estate Agents for their outstanding service. Thank you, Jody!

Paige · 26 March 2024

Agent replied · 1 August 2023

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I have now let two properties through Fulfords, Plymouth. The help I had was warm, friendly, and efficient. Nothing was too much trouble. They are such a safe pair of hands. I was helped by Jani and Holly.

Susan · 7 July 2019

Agent replied · 7 July 2023

Many thanks Susan for your wonderful 5* review. It gives me great pleasure to read that once again our local Fulfords branch in particular Jani and Holly were friendly, efficient and nothing was to much trouble. Kind regards, Lucy.

5/5

Google

Had a fantastic experience with Keith. Was really professional and created a very welcoming and warm atmosphere whilst dealing with him. He made the process very easy and is a credit to the team

Maccrz · 17 December 2024

Agent replied · 25 December 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Gareth and his team are amazingly good. We had problems with our sake and I cannot praise Gareth enough for getting us through.

Helen · 6 July 2022

Agent replied · 7 July 2023

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I used Fulfords after trying another agent, Fullfords were very proactive and professional and despite the property being on with another agent they delivered and sold the property for me. I would use again for sure.

Tom · 7 July 2019

Agent replied · 7 July 2023

Wonderful to read Tom that you had a fantastic experience with our local Fulfords team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott

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