Trusted Agent profile · Plymouth

Fulfords Plymouth reviews

4.5

★★★★★ Excellent

250 reviews across 1 platform

44-50 Drake Circus, Plymouth, PL4 8AB

Fulfords's office in Plymouth, at 44-50 Drake Circus, is rated 4.5 out of 5 across 250 reviews on 1 platform, including 250 Google reviews rated 4.5.

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4.5 / 5

250

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

5/5

Google

Had a great experience with Keith with regards to booking a viewing the The Tors in Tavistock. He made the process super easy and very enjoyable . He was very attentive and really easy to get along with. Will definitely be looking to work with Keith and his team in the future

Saphi · 26 March 2025

4/5

Google

Spoke to Jody and was very impressed, she was friendly, professional and could answer all my questions, very helpful.

Sally · 26 March 2025

Agent replied · 24 August 2024

Thank you Sally Hambly for your kind review. Best wishes, Lucy, Customer Relations.

5/5

Google

Really recommend, Jody and Lara were so so helpful, great communication. Any issues during our process they were so supportive. They went above and beyond to help in any way they could.

Lana · 18 September 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation Lana. Kind regards, Lucy, Customer Relations.

5/5

Google

Oliver Tugwell provided an invaluable service in securing a new mortgage for us on a second property purchase - his quick and detailed responses to any of our questions left us feeling secure and in the right hands throughout the process - cannot recommend enough

Sam · 26 October 2025

Agent replied · 26 March 2026

We are thrilled to hear about your positive experience with Oliver and our team. Our goal is to ensure our customers feel secure and well-informed throughout the process. Thank you for your recommendation, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jasmine is a complete wonder star!! The whole team are amazing when I’ve called in with daft questions but Jasmine always went above and beyond with any issues or queries I had and she always kept me up to date with what was going on. Honestly couldn’t say anything better about Jasmine!!

Harry · 26 March 2023

Agent replied · 31 May 2023

Thanks for the wonderful 5* review and your kind words Harry! Best wishes, Lucy, Customer Relations.

5/5

Google

Wouldnt recommend Jody and the rest of the Fulfords team enough. One of the most professional teams compared to other agents. Provide all information i needed. Very friendly team and i wouldnt go anywhere else.

Wendyjbrown · 26 March 2024

Agent replied · 29 October 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

A big thank you to Rebecca, Emma and the Team at Fulfords Drake Circus. For being a first time buyer I was nervous with the process but you answered all my questions in a way that I would understand. Thank you for helping in the process and for getting it sorted in a swift 6/7 weeks. I will be highly recommending you to others. Thank you so much Jenny

Jenny · 7 July 2019

Agent replied · 7 July 2023

Hi Jenny, many thanks for your 5* review and recommendation. Delighted your first purchase went well and hope you are settling in to your new property. Best wishes, Tracey.

5/5

Google

Dealt with Jody and she has been So friendly and very helpful. Reassured me with alot of information and knowledge on the housing market. Took notice of what I’d like I would Definitely recommend

Courtney · 26 March 2024

Agent replied · 29 October 2023

Many thanks for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Fulfords handled the sale of my property and they were excellent achieving the best price and they provided a first class professional service. Jennifer Mathews was particularly helpful as the main agent and I found her to very both friendly and efficient. She was always prompt to respond to any questions arising as the sale progressed.

Nicholas · 31 May 2022

Agent replied · 31 May 2023

Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Just want to say a massive thank you to Gareth and his team especially Emma and Lorraine. You have all been so amazing and supportive throughout one of life's most stressful experiences. I couldn't recommend fullfords enough. We won't be selling again for a while but if we did we would definitely be coming back to Fullfords. Thank you again 😁

Rick · 31 May 2021

Agent replied · 31 May 2023

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

1/5

Google

So i had to move into a shared house with this agency and they were very bugging calling me to get documents done asap which i have but very slow with doing it themselves. The property itself is pretty disgusting as usually expected in a shared house. I’ve been moved in for a few days now and just realised they haven’t even given me the tenancy agreement that i signed ! I’m supposed to have a copy of which i wasn’t given. Pretty disappointing as i thought using an agency would be better but am not that happy with the service provided. When i went to my room , the busted down door was being fixed literally the day i was moving in, i had found wrappers and left over mcdonald’s in my cupboards, no door handle on the new door either. It feels with a lot of things they’re wanting me to ask for basic crucial documentation that should have been sent over already.

Andreea · 26 March 2024

Agent replied · 24 August 2024

Hello andreea dobrisan, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

I would highly recommend fulfords if you are looking for quality service, they helped me so much when searching for a home, it took me a long time and fulfords was one of the only companies that checked on me in the months of searching always informing me about opportunities I could take to find a new place. They are professional workers that do their best to help you out. They helped keep me calm and helped me understand every process I was having issues with.

Bailey · 26 March 2024

Agent replied · 1 January 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

Really poor customer service. Was asked to give best and final offer for a house sale, now over a week ago. Since then have heard nothing. I called the office and they wouldnt tell me either way if I was successful, I was told that Jenny would get back to me immediately. Still no response. I left an answer machine and this was ignored. I expect my bid wasn't successful and they can't be bothered with a courtesy call.

Lisa · 26 March 2024

Agent replied · 29 August 2023

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

I had the pleasure of dealing with Blieu to sell my Dad’s property. It was with great sadness I had to sell due to him passing but Blieu was nothing but compassionate and professional throughout and made the whole process as painless as it …

Cutegirl18640 · 26 March 2023

Agent replied · 7 July 2023

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

I just lost about £7400 because I tried to buy a flat from the Fulfords. Before I jumped into the deal, I asked everyone minimum 5 times, "do I have any chance to lose my money?" Everybody said "it's won't happen." It's happened! 🤷‍♂️ In the end, nobody wanted to take the responsibility, just blamed on each other. I didn't even get a phone call to say "sorry"! Never again, Fulfords, Countrywide, I am sold and Talbotslaw.

Tamas · 26 March 2024

Agent replied · 24 August 2024

Hello Tamas Ordog, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Gareth and his team are absolutely brilliant! Gareth knew right from the offset how to market our property, he was very clear and transparent with us on his plans. After 3 viewings within the first week, we were SOLD! I could not recommend them enough. If confused with choosing EAs, go with Fulfords....PositiveResponsiveness, Quality, Professionalism, Value

Mayank · 25 August 2021

Agent replied · 31 May 2023

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience purchasing my first home, quick and painless! Kerry was really friendly during viewings and guided me through the process, Gareth was very friendly and quick to respond to emails and keep all parties informed throughout the process, very quick process despite slight stamp duty related delay, would recommend, thank you!! *****PositiveResponsiveness, Quality, Professionalism

Alex · 25 August 2021

Agent replied · 31 May 2023

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I first contacted Jennifer Matthews about the sale of my flat about 18 months ago. Since the very start Jennifer was helpful, reassuring and positive about the sale. There have been a few bumps along the way due to buyers experiencing …

Anna · 26 March 2023

Agent replied · 31 May 2023

Thanks for the excellent 5* review ! Best wishes, Lucy, Customer Relations.

1/5

Google

Could say our experience was doomed from the start. Unprofessional and constantly having to chase progress of things. Second we were in the house all promises on behalf of Fulfords fell through and were told it’s not their responsibility as landlord is managing property - well don’t make promises then? Now stuck in property full of mould ruining our belongings, and fleas (with no pets), all with a baby on the way and a landlord that ignores all our correspondence.

Jam · 8 October 2023

Agent replied · 29 October 2023

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Gareth and the team have been fantastic from start to finish ! We couldn’t of asked for anything more from them . Everything was made so seamless for us , and now we have our forever home . …

LUCY · 26 March 2023

Agent replied · 7 July 2023

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Can’t possibly thank Jody at Fulfords enough for all her help! So friendly and professional, made the whole process such a breeze, I would recommend Jody to anyone looking to buy or sell!

Pascale · 26 March 2025

5/5

Google

Our experience of Fulfords as first time buyers has been amazing. Excellent advice, understanding of what we were looking for, patience and guidance beyond the call of duty. A five star recommendation is the only response. Thanks to Jenny, Kerry and Gareth. Tricia and Alastair Ninian

Tricia · 31 May 2022

Agent replied · 31 May 2023

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Myself and my partner recently worked with Matthew Binney to secure our mortgage. Matt went above and beyond to ensure that we could get into our property as soon as possible. Matt made himself available any time for us and was amazing. Highly recommended him for any and all mortgages !!PositiveProfessionalism

Connor · 25 August 2021

Agent replied · 31 May 2023

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks Rebecca for helping my husband and I to save a substantial amount of money from our monthly budget when we re-mortgaged our home. Rebecca made sure that she kept us up to date with how things were going and made the process less stressful that we expected it to be. Thanks again for a fabulous job :-)

Nichola · 7 July 2019

Agent replied · 7 July 2023

Wonderful to read Nichola that you and your husband were able to utilise the service of our local Fulfords team to save you a substantial about of money on your mortgage payments. Kind regards, Scott.

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