Fulfords Plymouth reviews

★★★★★ 5/5

Google

I’ve worked with Oliver, the in-house Mortgage Advisor, for quite some time now, and his commitment to actually helping me rather than selling to me is the reason I chose to go with him. Every advisor and broker I’d spoken to in Plymouth before him felt commission-driven and transactional, but Oliver was the complete opposite. He never pushed me toward anything, never tried to steer me for his own gain, and always gave advice with my best interests front and centre. He’s been consistently outstanding; patient, transparent, and genuinely invested in making sure I understood every step. He’s helped me with documents, coordinated with third parties like insurance providers, and handled every follow-up question I’ve had without hesitation. Transparency is his strongest trait - if you need something explained clearly, he’s the person you want in your corner. I’ve been using Oliver’s services since 2024, and I would highly recommend him to anyone looking to buy or remortgage. Working with him has made the entire process straightforward and stress-free.

Lewis · 26 November 2025

★★★★★ 5/5

Google

We have had a great experience from Fulfords in the Plymouth Branch. Jody has been so helpful and reassuring all the way through, always at the end of the phone if needed to help and give us guidance no matter how many times I’ve called. Nothing was too much trouble for her very calming in what can be a stressful time. Fulfords sorted our mortgage and sale they have been fantastic and very efficient throughout. We would definitely recommend them.

Debbie · 26 March 2025

★★★★★ 5/5

Google

I used Fulfords in St Budeaux as they had my chosen new property advertised. Having looked online, arranged a viewing with Alisha, who couldn't have been more helpful. Moving on, met with Robyn to sort a mortgage which was accepted and paperwork in place. I wanted a couple more visits, which again, Alisha was happy to arrange. I'm now moved in (end of March), and I found Jason, Alisha and Robyn incredibly helpful and friendly at all times, always happy to answer questions and would call me promptly with updates Definitely recommended!

Mike · 26 March 2025

★★★★★ 5/5

Google

Oliver has been amazing as my mortgage advisor from start to finish. So responsive and helpful, making the process so easy. As a first time buyer I had a lot of questions and needed a lot of guidance on the process and Oliver provided just that - Thank you Oliver

Mollie · 26 November 2025

★★★★★ 5/5

Google

As a first time buyer with special personal circumstances, I was really nervous about the entire mortgage process. My Mortgage Advisor at Fulfords, Oliver, was incredibly supportive throughout and explained everything in detail and in simple terms. The mortgage terms Oliver was able to get me are exactly what I was hoping for. Not only has Oliver and Countrywide Mortgage Services made the mortgage application process easy and stress-free, but they also set me up with a solicitor and home survey company, so that I didn't need to find them on my own (I wouldn't have known where to start!). I could not recommend Fulfords mortgage services (and Oliver in particular) highly enough!

Irene · 17 December 2024

★★★★★ 5/5

Google

As first time buyers we used Oliver Tugwell to advise us on our Mortgage and getting the process started of buying a property. He was able to find us a mortgage that worked for our personal circumstances, better than any bank or other advisor. He made the process of finding a mortgage easy, even though I work three different jobs (Which saved us the hassle of having to explain to each individual lender my employment circumstances). Oliver was exemplary supporting throughout the entire process, answering any questions or concerns we had with any part of the purchasing process. He kept us updated throughout and was easy to approach when we wanted to update our interest rate as it altered. Oliver has been amazing to deal with and will definitely return for advise in the future.

Thomas · 17 December 2024

★★★★★ 5/5

Google

I sold my flat through Fulford's Estate agents in Plymouth city centre. My main point of contact was Lara Hewit-Rees, the branch manager. It took nearly 2 years to from beginning to end due to various sales falling through. I just want to give credit to Lara, she was incredible throughout. She never gave up on the sale of my flat. She was so determined to complete on my sale and she conducted herself extremely professionally, going above and beyond what was expected of her. Lara kept my sale from faltering many times and was always communicating with me on every development with expert advice on how to continue to keep my sale going through to exchange and completion. She is diligent, tenacious and extremely professional and she is a credit to Fulford's estate agents.

Andy · 18 October 2024

★★★★★ 5/5

Google

I can't express how great my experience was with using Fulfords sales and letting agents plymouth. The help I received from Oliver Tugwell and Lara Hewitt-Rees was above and beyond what I would expect. I was put in a quite tricky situation pryor to finishing the purchase on my flat the help I received from the team was absolutely amazing. The way they handled my case was brilliant and in one afternoon they managed to turn the whole situation around for me. I would highly recommend them to anyone who is looking for a sales and letting agents.

Darren · 18 October 2024

★★★★★ 1/5

Google

I have been renting for the past 15 years and have always had a really positive experience with every landlord…until Fullfords. I also have the pleasure of working with landlords and letting agencies in my professional life too, most are incredible and very knowledgeable and fair. Unfortunately, my entire experience from start to finish with Fullfords and Country Wide lettings has been horrendous. I understand how competitive the rental market is, but if you can find a property with an alternative landlord, please do so!

Alice · 19 March 2026

★★★★★ 1/5

Google

Would give no stars if I could! My mum passed away, and I was selling her house. Had three valuations, Fulfords were 20,000 higher than the other 2. Naturally wanting the best price we went with them. House was on the market with Fulfords for 4 weeks. Plenty of views but no offers. Never any feedback on viewings, I had to chase them everytime, they had to come to my work to collect the key for a viewing, as it had been taken home by one of the estate agents! Eventually had enough and took the house off with them and used Yopa instead. House was sold in 5 days! Rang Fulfords to arrange collection of my Mums key, told it had been collected, not by me or anyone from my family, promised a call back from manager heard nothing. Would not recommend Fulfords to anyone.

Hayley · 26 March 2024

★★★★★ 5/5

Google

My house was recently put up for sale by fulfords estate agency in Plymouth. Lara Hewitt-Rees was put in the position of selling my property. Upon first meeting with Miss Hewitt-Rees she was incredibly well mannered and polite. I advised her that I do get nervous about matters of this nature. But throughout our sit down talks she had guided me and assisted me through all the paperwork and has been on hand to assist any questions I had no matter what time of day. I would highly commend her for her thoroughness and dedication to the job in hand.

Chris · 26 March 2024

★★★★★ 1/5

Google

Poor experience overall. The staff were cheerful and genuinely helpful, but my poor experience stems from the processes behind the scenes. Fulfords are part of the Countrywide group, and they push hard on solicitor referrals. As a first-time buyer, I found this frustrating, I ended up buying another property through Bradley’s instead, mainly due to the headache with Fulfords/Countrywide/Conveyancing Direct (the recommended solicitors, who also happen to be part of Countrywide). The conveyancing costs are marketed as a fixed-fee (by the estate agent branch) which it certainly isn’t. I’d recommend reading the small print. To be clear, this isn’t a criticism of the local staff, who did their best to help. The problem lies in the practices and lack of transparency that come from higher up in the organisation.

Dan · 26 November 2025

★★★★★ 5/5

Google

I would highly recommend using them when purchasing your first home, Oliver has been really helpful and made everything easy and effortless when buying our first home.

Matthew · 26 November 2025

★★★★★ 5/5

Google

I can't praise this branch of Fulfords enough from our recent house sale. Starting with the valuation process, they were happy to allow us the time to think through what we wanted to do with the listing and recommended having the pictures take place before the start of the Christmas period before decorations go up and date the pictures, they also recommended a listing day where online views are at their busiest. The valuation for the house was also spot on. Before listing we knew what our end fees would be and worked on a no sale no fee basis. When it came to viewings, they would always contact to confirm before allowing anyone come and view, always providing feedback from each viewing that took place. Finally the agents that completed the viewings at our house always spoke really positively and were really enthusiastic about our home. When I compare how they spoke about our home to the way other agents spoke about the houses we were viewing I know we sold through the right agents.

James · 26 September 2025

★★★★★ 5/5

Google

We were shown around our current home almost 2 years ago by Jasmine who has remained as our point of contact throughout the whole time we have lived here. When we initially contacted Fulfords when searching for a property to rent, Jasmine listened to all of our requirements and found us a perfect home which allowed our dog to stay with us too. She has always dealt with our queries quickly and professionally whenever we have contacted her and even though we have never actually spoken to our landlord, we have a great relationship with them thanks to Jasmine communicating efficiently between us. Fulfords in general are great - any issues we report to them are dealt with quickly and efficiently (we have experienced a boiler issue and a leak), and everyone we have dealt with has been professional and friendly. Highly recommend (Drake Circus office)

Shannon · 26 March 2023

★★★★★ 1/5

Google

Had to chase Fulfords for over a month to secure a viewing for a flat. Got through to someone, they told me they'd get back to me - no contact for a week. Called repeatedly the next week, couldn't get through. The next week was informed that there was only one person working in the office and they'd get back to me, nothing for days. Finally got through and booked a viewing- they called the day before to tell me it was cancelled and that they'd send me a video of the flat, then rearrange for the next week. Never received the video, never heard back from them, and the property has now been let. What an absolute joke, but on the plus side at least it seems I've dodged a bullet with these clowns.

Zac · 26 June 2025

★★★★★ 5/5

Google

I have to give an amazing shout out to Oliver Tugwell who arranged my mortgage for me to buy my first house. Nothing was to much trouble for him and he was always available to answer any questions and queries. Definitely a 5* service that i would highly recommend.

Sarah · 17 November 2024

★★★★★ 5/5

Google

A very friendly and efficient service. Jody provided just the right level of promotion and information and gave us time and access to make our decision. Calls were returned promptly and the sale was completed promptly. Many thanks Jody.

Pete · 26 March 2025

★★★★★ 5/5

Google

The experience with Fulfords was excellent from start to finish, despite the sale process hitting several bumps along the way (not the fault of the agents!). Jenny was the Fulfords representative who dealt with us. She was lovely and really made us feel as though we were always her priority. She gave us a good valuation, we had a great deal of interest in terms of viewings, and she was great at keeping us updated and then guiding us through the various decisions we had to make in a really professional manner. When the original buyer pulled out a few days ahead of exchange, she had the property back on the market and was booking viewings within the day - and because of the market, we ended up with a higher sale price than the original. So we had a really good experience and wouldn't hesitate to use Fulfords again. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2022

★★★★★ 5/5

Google

Had a fantastic experience, would recommend Jody , such a professional and kind person that made the experience better, such high standards set from the minute we met, thank you for such a wonderful experience.

Robbie · 26 March 2025

★★★★★ 5/5

Google

Fulford Drake Circus have been helping me with the process of buying my first home. Jody was a great communicator and made the whole process really easy - I felt like I was in very good hands. No ask was ever too much which made the process a lot less stressful as a buyer. Would definitely recommend!

Harvey · 26 March 2024

★★★★★ 5/5

Google

I had a fantastic experience with Jody. She is very professional and very kind. I have done a number of viewings now and Jody is the kindest and most professional Agent, that I have spoken with. Thank you so much for such a good experience, and taking the time to show me a beautiful home.

Kaidi · 26 March 2024

★★★★★ 2/5

Google

I'll start by saying my initial contact with them was fantastic. However, upon being put to a second agent in the office, he completely ignored my requests and did as he chose. When I pulled off the market they had lost my keys. I was assured this would be resolved and locks replaced, over 3 months later I've received no contact and had to sort this myself. Only not received one star because initial agent I worked with was excellent.

S · 21 March 2025

★★★★★ 1/5

Google

Bored of asking that they remove the number 44 from their address. Number 44 is a separate building with nothing to do with Fulfords Estate Agency. Possibly this review might get them to use their correct address: 46 - 50 Drake Circus. Thanks

Steve · 23 March 2026