Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
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1/5
TrustpilotFulfords Exeter, Lettings
I rented my house out through Fulfords. Initially it was positive as the house was marketed well. Despite paying a management fee, I at times had to manage the house myself, reminding them to carry out repairs, not having emails replied to, and being charged over the odds by a team who were far too cosy to be professional with their contractors. Fulfords lost sight of the fact that they were engaged by me to manage the property, and also lost sight that it was my house.
SML Β· 3 September 2024
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5/5
GoogleFulfords have handled a purchase and a sale of a property for me and having experienced both these sides of the services they offer, I can say that I would definitely use Fulfords again. Gareth and Kerry are always on the end of an email or phone call for any questions and will both endeavor to sort any issues or answer any questions that arrive. Would definitely recommend to anyone looking to sell a property.PositiveResponsiveness, Quality, Professionalism
Georgia Β· 27 August 2022
Agent replied Β· 26 August 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMassive thanks to Becky, she helped me with my first mortgage and made the whole process stress frees!
I would definitely recommend as Becky was always available to contact and very keen to help.
Overall a very friendly office and a great service.
Jack Β· 28 August 2019
Agent replied Β· 26 August 2024
Thank you Jack for taking the time to leave us this excellent review, it's great to see that the Fulfords team were once again able to provide their proven, 5* service! Best wishes, Lucy.
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5/5
GoogleGreat service, estate agent Gareth and mortgage advisor Lorraine were both really helpful at keeping me informed and keeping the buying process on the move especially during difficult times at the moment! Would recommend!PositiveResponsiveness, Professionalism
LMG Β· 27 August 2021
Agent replied Β· 26 August 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleMany thanks to Gareth and his team for professional and friendly service. We were kept informed regularly throughout the whole process. Thanks to all of you!
Excellent value compared to other local Agents, would definitely recommend to anyone.
Great job! Thank you π
Agnieszka Β· 11 January 2019
Agent replied Β· 9 January 2025
Thank you for this wonderful 5 star review for Gareth and the team at Fulfords in Plymouth. It is great to hear that you have received professional and excellent service, along with being well informed throughout the process. Thank you for recommending our team. Many thanks, Maryjane.
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5/5
TrustpilotThorough and detailed review
Leah at Fulfords Exmouth provided a very thorough and detailed valuation of my property
Customer Β· 25 June 2026
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5/5
GoogleI have recently bought a flat through Fulfords and would like to say Gareth and all his team were excellent from the start to the finish Everything was done with ease and care. Would recommend them for any property requirements
Brian Β· 28 August 2019
Agent replied Β· 26 August 2024
Thank you Brian for your 5* review of the great service you received and it is a pleasure to read that you would recommend the Fulfords team. Best wishes, Lucy.
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5/5
GoogleI had a fantastic experience with Jody Ivey during my property viewing yesterday. She was incredibly helpful, answering all my questions and showcasing her knowledge of the property. Jody's friendly and professional approach made the visit enjoyable. I highly recommend her and Fulfords Estate Agents for their outstanding service. Thank you, Jody!
Paige Β· 16 April 2024
Agent replied Β· 26 August 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have now let two properties through Fulfords, Plymouth. The help I had was warm, friendly, and efficient. Nothing was too much trouble. They are such a safe pair of hands. I was helped by Jani and Holly.
Susan Β· 28 August 2019
Agent replied Β· 26 August 2024
Many thanks Susan for your wonderful 5* review. It gives me great pleasure to read that once again our local Fulfords branch in particular Jani and Holly were friendly, efficient and nothing was to much trouble.
Kind regards, Lucy.
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1/5
GooglePOOR CUSTOMER SERVICE
Today I received a email directly from my landlord request the rent and introducing themselves due to Fulfords ceasing management of the property.
I called Fulfords Plymouth to verify as this was the first I had hear of this and I politely noted my frustration at not being informed by Fulfords. I was then rudely told that "your contract is actually with your landlord and we no longer work for them so that is their fault"
When I told her that was a terrible response she said well i have given the information what more do you need, ill give you a clue ITS CALLED CUSTOMER SERVICE!
during our tenancy with them they also lost a copy of our house key, and in light of the cease of management we discovered have failed to pass on property issues with the landlord.
we previously let with Country wide and said never again but unfortunately failed to note fulfords were owned by countrywide.
Luke Β· 10 January 2021
Agent replied Β· 9 January 2025
I am sorry to read you feel this way. Please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott
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5/5
GoogleHad a fantastic experience with Keith. Was really professional and created a very welcoming and warm atmosphere whilst dealing with him. He made the process very easy and is a credit to the team
Maccrz Β· 14 December 2024
Agent replied Β· 24 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI used Fulfords after trying another agent, Fullfords were very proactive and professional and despite the property being on with another agent they delivered and sold the property for me. I would use again for sure.
Tom Β· 28 August 2019
Agent replied Β· 26 August 2024
Wonderful to read Tom that you had a fantastic experience with our local Fulfords team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
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1/5
TrustpilotFulfords Newton Abbot - Woeful
I recently offered on a property with Fulfords Newton Abbot and as I was porting a mortgage, the property being chain free and ready to move at pace was really important to me. I was assured of both, but neither were true. I ended up pulling out of the transaction as I couldn't risk losing my mortgage product. I'm currently out of pocket for the search fees - Fulfords will be hearing more about that.
Ali Β· 16 July 2024
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5/5
GoogleJody was a star! Very professional and helpful!
WillWilks Β· 16 April 2025
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5/5
GoogleExcellent service from this branch of Fulfords. Dealt with them for many years and Gareth is always on hand to assist!
Nick Β· 27 August 2022
Agent replied Β· 26 August 2024
Hi Nick! Thanks so much for this lovely 5* review. Gareth and the team appreciate your feedback and kind words. Here's to many more years of working together! Graham - Customer Relations
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5/5
GoogleWould like to thank Fulfords for selling my house within 3 days! All staff were helpful & friendly, special thanks to Gareth & Emma for keeping me updated on the progress. Would highly recommend Fulfords
Carol Β· 28 August 2019
Agent replied Β· 26 August 2024
Thank you Carol for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local Fulfords team. Kind regards, Scott
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1/5
TrustpilotExeter branch lettings do not go nearβ¦
Exeter branch lettings do not go near this company your property will be wrecked in no time they don't inspect even when you have concerns, they take the money quick enough these companies have to be named and shamed Susan Cooke happy to put my name to this grievance, to be very precise , it is the Exeter lettings branch, Paris street I believe .
Susan Β· 12 December 2024
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5/5
GoogleGareth and Lara were superb throughout the process. Very helpful and responsive.
They piled the wheels of the transaction superbly.
Andy Β· 27 August 2022
Agent replied Β· 26 August 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGareth and the team have done a fantastic job at selling my house, providing me with regular updates at every stage and were very helpful throughout the whole process. Thank you to ,you all
Catherine Β· 28 August 2019
Agent replied Β· 26 August 2024
Many thanks Catherine for taking the time to leave us this fabulous 5* review and recommendation.
Best wishes, Lucy
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5/5
TrustpilotExcellent service from Tavistock Team
Excellent service from the team in Tavistock. House sold before officially marketed. Knowledgeable and very helpful staff. Wouldnβt hesitate to recommend them.
Jane Β· 4 March 2026
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5/5
GoogleAlways an absolute pleasure dealing with the team in Fulfords. The branch manager Gareth is great. Very personable and professional and a pleasure to deal with. Very fast and painless process 5 stars from me
Dale Β· 28 August 2018
Agent replied Β· 26 August 2024
Hi Dale
Thank you very much for this review and the 5 star rating! I am delighted to hear that Gareth and the team provided such good service and made the process fast and painless!
Kind regards, Jake
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5/5
GoogleWe have used Fulfords as agents to rent out our flat and also when we sold it, after a few failed relationships with other agents. Fulfords have always been kind, patient and very professional. They gave valuable advice when needed and we felt like they always had our best interests at heart.
Overall it has been a pleasant experience having Fulfords represent us.PositiveResponsiveness, Quality, Professionalism, Value
Yolanda Β· 27 August 2022
Agent replied Β· 26 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe have recently used Fulfords and sold two properties Dec 2018. They initially completed the valuations and Gareth came and did the valuations on his day off as we had travelled from out of the area and were only around for one day. We eventually sold the properties in auction but Fulfords facilitated the 'transfer' to the auction company. We had also used Fulfords a couple of years ago. They seem to work well as a team and are really helpful in every aspect. I would highly recommend them.
Kate Β· 28 August 2019
Agent replied Β· 26 August 2024
Hi Katie, many thanks for your 5* review and recommendation. Kind regards, Tracey.
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1/5
TrustpilotOur tenancy comes to an end shortly butβ¦
Our tenancy comes to an end shortly but this bunch just do not listen to you. We can prove without dispute that many times we reported issues only to not have anything done about them....let's all wake up a bit and avoid this lot
Trainwell Β· 11 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.