Trusted Agent profile · Plymouth
★★★★★
265 reviews across 2 platforms
44-50 Drake Circus, Plymouth, PL4 8AB
Fulfords Lettings's office in Plymouth, at 44-50 Drake Circus, is rated 4.2 out of 5 across 265 reviews on two platforms, including 212 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Fulfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotFulfords in Dawlish
We sold our house through the Dawlish office Sean Olley was professional, efficient & friendly He kept us up to date with progress and played a key part in liasing with all parties to deliver a speedy sale Thanks Sean, totally appreciate your help, you're definitely a great asset to the Company
5/5
GoogleReally recommend, Jody and Lara were so so helpful, great communication. Any issues during our process they were so supportive. They went above and beyond to help in any way they could.
Thank you for taking the time to leave us this tremendous 5* review and recommendation Lana. Kind regards, Lucy, Customer Relations.
5/5
GoogleOliver Tugwell provided an invaluable service in securing a new mortgage for us on a second property purchase - his quick and detailed responses to any of our questions left us feeling secure and in the right hands throughout the process - cannot recommend enough
We are thrilled to hear about your positive experience with Oliver and our team. Our goal is to ensure our customers feel secure and well-informed throughout the process. Thank you for your recommendation, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWorst company ever
Worst company ever. This company have special talent to make expense quote same as the amount of deposit money. Even the internal guy shared to me they make fake quotations from local services in order to grab all deposit of tenant. Do not recommend this company al all.
1/5
TrustpilotVery unresponsive i had left a few…
Very unresponsive i had left a few voice mails and messages to staff and never had a reply, They will badger you to use the in house solicitors Do not use the in house solicitors you will still be charged if the sale doesn't go though.
5/5
GoogleJasmine is a complete wonder star!! The whole team are amazing when I’ve called in with daft questions but Jasmine always went above and beyond with any issues or queries I had and she always kept me up to date with what was going on. Honestly couldn’t say anything better about Jasmine!!
Thanks for the wonderful 5* review and your kind words Harry! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional behaviour
Very unprofessional behaviour. Earlier, they told us the landlord had agreed with other tenants and refused our application. Later, my husband inquired about the same property from his Zoopla account and was told it was still available. When he mentioned that I had already spoken to them in the morning, they suddenly changed their answer again. This was despite the fact that we had already accepted the rent they quoted. Overall, totally unprofessional conduct.
5/5
GoogleWouldnt recommend Jody and the rest of the Fulfords team enough. One of the most professional teams compared to other agents. Provide all information i needed. Very friendly team and i wouldnt go anywhere else.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFulfords handled the sale of my property and they were excellent achieving the best price and they provided a first class professional service. Jennifer Mathews was particularly helpful as the main agent and I found her to very both friendly and efficient. She was always prompt to respond to any questions arising as the sale progressed.
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleDealt with Jody and she has been So friendly and very helpful. Reassured me with alot of information and knowledge on the housing market. Took notice of what I’d like I would Definitely recommend
Many thanks for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Rebecca, Emma and the Team at Fulfords Drake Circus. For being a first time buyer I was nervous with the process but you answered all my questions in a way that I would understand. Thank you for helping in the process and for getting it sorted in a swift 6/7 weeks. I will be highly recommending you to others. Thank you so much Jenny
Hi Jenny, many thanks for your 5* review and recommendation. Delighted your first purchase went well and hope you are settling in to your new property. Best wishes, Tracey.
1/5
TrustpilotNever inspected the property for 2…
I own a bungalow in Exmouth with beautiful views of the sea, I used Fulfords lettings to look after it. Fulfords Exmouth never inspected the property for 2 years, tenant wrecked the place, no Branch manager or lettings managers for long periods of time, been offered £100 goodwill gesture not accepted. Please give this company a wide berth.
5/5
GoogleJust want to say a massive thank you to Gareth and his team especially Emma and Lorraine. You have all been so amazing and supportive throughout one of life's most stressful experiences. I couldn't recommend fullfords enough. We won't be selling again for a while but if we did we would definitely be coming back to Fullfords. Thank you again 😁
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI would highly recommend fulfords if you are looking for quality service, they helped me so much when searching for a home, it took me a long time and fulfords was one of the only companies that checked on me in the months of searching always informing me about opportunities I could take to find a new place. They are professional workers that do their best to help you out. They helped keep me calm and helped me understand every process I was having issues with.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleSo i had to move into a shared house with this agency and they were very bugging calling me to get documents done asap which i have but very slow with doing it themselves. The property itself is pretty disgusting as usually expected in a shared house. I’ve been moved in for a few days now and just realised they haven’t even given me the tenancy agreement that i signed ! I’m supposed to have a copy of which i wasn’t given. Pretty disappointing as i thought using an agency would be better but am not that happy with the service provided. When i went to my room , the busted down door was being fixed literally the day i was moving in, i had found wrappers and left over mcdonald’s in my cupboards, no door handle on the new door either. It feels with a lot of things they’re wanting me to ask for basic crucial documentation that should have been sent over already.
Hello andreea dobrisan, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleReally poor customer service. Was asked to give best and final offer for a house sale, now over a week ago. Since then have heard nothing. I called the office and they wouldnt tell me either way if I was successful, I was told that Jenny would get back to me immediately. Still no response. I left an answer machine and this was ignored. I expect my bid wasn't successful and they can't be bothered with a courtesy call.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleGareth and the team have been fantastic from start to finish ! We couldn’t of asked for anything more from them . Everything was made so seamless for us , and now we have our forever home . We literally couldn’t of done it without them . Thanks so much guys
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleI just lost about £7400 because I tried to buy a flat from the Fulfords. Before I jumped into the deal, I asked everyone minimum 5 times, "do I have any chance to lose my money?" Everybody said "it's won't happen." It's happened! 🤷♂️ In the end, nobody wanted to take the responsibility, just blamed on each other. I didn't even get a phone call to say "sorry"! Never again, Fulfords, Countrywide, I am sold and Talbotslaw.
Hello Tamas Ordog, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleGareth and his team are absolutely brilliant! Gareth knew right from the offset how to market our property, he was very clear and transparent with us on his plans. After 3 viewings within the first week, we were SOLD! I could not recommend them enough. If confused with choosing EAs, go with Fulfords....PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give zero stars this would…
If I could give zero stars this would be my rating. Absolutely horrific customer services, rude, sarcastic, blunt communication from numerous staff members. Not one staff member follows through with what they say they will do, calls and emails do not get returned, nothing gets dealt with as a tenant you are chasing these people continuously. Several lies told by staff. The property I have rented is in a terrible state, I have had outstanding repairs for 3 years now still not resolved. Properties should be to a high standard when let out. This is not the case. Doors and windows are not usable, health and safety measures are not abide by! Fulfords do not follow laws on renting properties at the correct price and do not advertise properties accurately. By far the worst letting agents I have ever dealt with and would never use their service for rentals or purchase again.
5/5
GoogleGreat experience purchasing my first home, quick and painless! Kerry was really friendly during viewings and guided me through the process, Gareth was very friendly and quick to respond to emails and keep all parties informed throughout the process, very quick process despite slight stamp duty related delay, would recommend, thank you!! *****PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan’t possibly thank Jody at Fulfords enough for all her help! So friendly and professional, made the whole process such a breeze, I would recommend Jody to anyone looking to buy or sell!
5/5
GoogleAbsolutely amazing team of ladies. Mia helped us tremendously. Went above and beyond. We are so grateful, thank you so much. I highly recommend Fulfords.
Thank you for taking the time to leave such a positive review! We are thrilled that Mia and our team were able to provide exceptional service for you. Thank you for recommending Fulfords, we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotTerrible Estate Agents
This agent is rubbish at communicating with their customers. It took them a year to sell our house after they said it would sell quickly. Throughout this period, it was us who had to ring them to get the updates they promised we would get every week. If we didn't ring we heard nothing. Also 9 times out of 10, when you do ring them it goes the the answering.machine. The staff also need to ring / email customers back when they say they are going to If you are thinking of using them to sell your house don't!
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Tell us what you need and we'll put you in touch. Fulfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
