Trusted Agent profile · Plymouth

Fulfords Lettings Plymouth reviews

4.2

★★★★★ Great

265 reviews across 2 platforms

44-50 Drake Circus, Plymouth, PL4 8AB

Fulfords Lettings's office in Plymouth, at 44-50 Drake Circus, is rated 4.2 out of 5 across 265 reviews on two platforms, including 212 Google reviews rated 4.6.

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4.6 / 5

212

Reviews on Google

This office

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53

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

5/5

Google

Sold my property in Plymouth using fulfords. Jennifer Matthews, the Branch Valuer, was so supportive throughout the sell. Going above and beyond by chasing client information and getting in contact with the relevant people. The sale went through quicker due to her hard work and professionalism. She made the whole process, of selling a property, so easy. Can’t recommend her enough! If I ever sell another property in Plymouth I wouldn’t use anyone else. Thank you Jenni!

Georgina · 27 August 2022

Agent replied · 26 August 2024

Hi Georgina! Thanks so much for this great 5* review. All the Plymouth team appreciate you taking the time to leave your feedback. Graham - Customer Relations

5/5

Google

I had a fantastic experience with Jody. She is very professional and very kind. I have done a number of viewings now and Jody is the kindest and most professional Agent, that I have spoken with. Thank you so much for such a good experience, and taking the time to show me a beautiful home.

Kaidi · 16 April 2024

Agent replied · 26 August 2024

Thanks for the wonderful 5* review Kaidi gui! Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Better than the rest!

What makes them overall better than the rest? All the staff are experienced and knew the property inside out! Good communication with plenty of updates. We are so happy with their service that we are subsequently selling both houses through them. Key qualities: Professional, knowledgeable, friendly and focused.

Scooter · 8 October 2026

5/5

Google

So im a first time buyer and unfortunately, it didn't go as smoothly and as quickly as I would've liked. Wasn't the best 7 months of my life but the only good thing from this experience was how great Matt Binney was. Went above and beyond to help me out as much as he could and probably done more than he should have. Definitely will use him again when i come to renew my mortgage

Matt · 27 August 2022

Agent replied · 26 August 2024

Thank you for your wonderful 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

1/5

Google

Bored of asking that they remove the number 44 from their address. Number 44 is a separate building with nothing to do with Fulfords Estate Agency. Possibly this review might get them to use their correct address: 46 - 50 Drake Circus. Thanks

Steve · 26 March 2026

Agent replied · 16 April 2026

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

TERRIBLE COMPANY

From start to finish dealing with this Estate Agent has been an absolute nightmare. Customer service non existent. Flat had a lot of issues when we moved in which they said they were going to fix beforehand! Rude over the phone and always long response times. STAY WELL AWAY.

William · 29 August 2025

5/5

Google

we were shown a flat for my parents and Jody at Drakes Circus was the agent who helped. From the very first meeting she was so friendly, polite and respectful. Her knowledge of the property was excellent and her communication was brilliant. I wouldn't hesitate to use Fulfords again... thank you Jody

Andrew · 16 April 2024

Agent replied · 26 August 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Well what can I say about Jenny and the wonderful team at fulfords especially Jenny she has been very helpful in selling and finding us a new house to move into. They are all very approachable and easily to get a long with to get your house sold quickly. And if you want to get as much money as you can for your house edd is the man to negotiate for you.PositiveResponsiveness, Professionalism

Jason · 27 August 2022

Agent replied · 26 August 2024

Thank you for your wonderful 5* review and kind words Best wishes, Lucy, Customer Relations

5/5

Google

I can not recommend this company enough for anyone who is struggling in there home search. I have been applying for homes since January with rejection after rejection and this company is the only one that has phone me and made me feel that I have hope in finding a home. Jessica Acton is an absolute start, she has been phoning me with good and bad news about properties but then helping me apply for more straight away, she goes to the extent of even writing down my details on forms and sending them over for me to sign due to technology issues. If anyone is feeling hopeless in their search I 100% suggest you give this company ago they are so nice, friendly and make the stressful journey so much more relaxing.PositiveResponsiveness, Professionalism

Theresa · 27 August 2021

Agent replied · 26 August 2024

Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Having used agents before to rent a home, I was concerned I was going to be in for a bumpy ride when I decided to take on this new property. I was use to consistent messages asking for money, things not being fixed and unhelpful advice, when dealing with other agents.... This couldn't be further from the truth with Fulfords. We want to say a special thanks to Jasmine. Right from the start she kept us up to date on our move, she made any paperwork that was being processed easy to understand. All the while being friendly and super polite. Jasmine has been awesome at communicating anything we need with our landlord. She went the extra mile to ensure our move was easy and comfortable and continues to ensure we are happy in our new home.

Christine · 27 August 2021

Agent replied · 26 August 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Visited Drake Circus branch where Jody was very friendly and helpful. Filled me with confidence . Will definitely use Fulfords in the future.

Kevin · 16 April 2025

Agent replied · 26 August 2024

Kevin Hambly thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Just wanted to say a massive thank you to Callum and the team for making our move straight forward and easy. Kept in contact with us from start to finish and handled everything professionally and with clarity from the off. We are very happy in our new home and that has a lot to do with how we were looked after. Thank you again and would recommend you and the Fulfords team to anyone.

Ian · 27 August 2021

Agent replied · 26 August 2024

Thank you for the wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Gareth and his team were very helpful when recently purchasing a property through them. They answered all our questions promptly and professionally and nothing was too much hassle. They were also selling the property that I was living in, they gave plenty of notice regarding viewings and were always happy to help with any questions I had about this. I wouldn't hesitate to recommend them to anyone looking to buy or sell a house.PositiveProfessionalism

Alice · 27 August 2021

Agent replied · 26 August 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Emily gets things done!

We have been renting our home through Fulfords for more than 7 years and always find that the team are helpful and responsive to issues when they arise. A particular shout-out must go to Emily, for her tenacity in resolving an issue between our Landlord and the local council on our behalf, without her persistence it may never have been sorted - thanks Emily!

Liz · 28 November 2024

5/5

Google

We sold our house through Fulfords and I would definitely recommend them to anyone else who is looking to sell. Jennifer and the rest of the team were helpful and informative throughout the whole process, any questions have been answered promptly and communication has been great!

Aaron · 16 December 2025

Agent replied · 16 April 2026

Thank you for choosing Fulfords to sell your house! We are thrilled to hear that you had a positive experience with our team. Our goal is to provide helpful and informative service to our clients. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Long story short. Lucy was the estate agent in charge of a property. We visited the property on Thursday and the landlord said that she would be taking in apllication over the weekend and replying by Monday. We put in a an application on Friday morning and Lucy gave us a rejection within half an hour. Apparently, Lucy decides which applications the landlord should see.NegativeQuality, Professionalism

Rohit · 27 August 2022

Agent replied · 26 August 2024

Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

3/5

Google

The estate agents in this Fulfords branch were friendly and welcoming, especially Yolanda, the only issue was the length of time and only a few viewings to find interested buyers, however after the statutory three month period had elapsed and i told them I would be using another estate agent, out of the blue we had six viewings in one week, shame it was the threat of moving to a competitor was necessary to get things moving on their part

Rhian · 28 August 2019

Agent replied · 26 August 2024

Thank you Rhian for your feedback, I'm sorry that you felt that this was the case. Rest assured that your comments have been passed to all the relevant individuals at the branch. Kind regards, Mike.

5/5

Google

I had been thinking of changing letting agents to Fulfords but was put off by the thought of all the paper work and phone calls..., however after one phone call and an email it was all done and sorted within weeks.., so a huge thank you to Lucy and her team, they made a very uncomfortable job of moving agents very easy with no stress for me as there there communication, expertise and friendly manner between all parties was second to none.., thank you.

Dawn · 28 August 2019

Agent replied · 26 August 2024

Thank you Dawn for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

5/5

Google

Thanks to Emma, Gareth and the team at Fulfords for selling my property. They´ve been very proactive, efficient and professional from the very beginning. Giving me feedback after each viewing and then helping me with the sale process, ensuring that everything went smoothly. They went out of their way to obtain information I couldn´t get but was requested from me. Also, no matter whom I spoke to at the office, they could update me on the sale. Good communication within the team. I would definitely use Fulfords again and would highly recommend them.

Claudia · 28 August 2019

Agent replied · 26 August 2024

Hi Claudia, thank you for your 5* review, I'm pleased to hear that Emma and the team have provided excellent service. Many thanks, Mike.

5/5

Google

Had a great experience with Keith with regards to booking a viewing the The Tors in Tavistock. He made the process super easy and very enjoyable . He was very attentive and really easy to get along with. Will definitely be looking to work with Keith and his team in the future

Saphi · 16 April 2025

5/5

Google

The team at Fulford's have been great! They searched out properties which actually reflected my requirements rather than just sending me random details like so many other estate agents. The property I finally purchased came with some 'issues'; all of the staff at Fulford's were always ready to answer my queries and to help me in pursuing matters with both sets of solicitors during the conveyancing period. They were supportive and reassuring during a stressful few weeks. Thanks Fulford's!

Marion · 28 August 2019

Agent replied · 26 August 2024

Really great to read another 5* review for our Fulfords branch. Thank you so much for taking the time to leave this review. Your comments will be passed on to the team. Kind regards, Lucy.

5/5

Google

One of our favourite and most trusted estate agents in Plymouth. Gareth has been brilliant in working with us to both buy and sell our properties. He is extremely knowledgeable on property values, and they are quick and prompt in dealing with requests and any issues that arise. Being one of the main agents in Plymouth, we know we can rely on them to get the best price for us. You can know he won't inflate his estimates just to get you to sign a contract with him. Highly recommended!

Sophie · 28 August 2018

Agent replied · 26 August 2024

Good Morning Sophie, Thank you for taking the time to write this wonderful 5* review for the Fulfords branch in Plymouth. It is fantastic to read that Gareth and the team have been supportive and realistic to you both when selling and buying your properties.Thank you for the recommendation. Best wishes, Maryjane.

4/5

Google

Spoke to Jody and was very impressed, she was friendly, professional and could answer all my questions, very helpful.

Sally · 16 April 2025

Agent replied · 26 August 2024

Thank you Sally Hambly for your kind review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Jason at Fulfords Simply the best!

I dealt with Jason (Manager) at Fulfords, St Budeaux, Plymouth as I wanted to sell my rental property. On our first meeting he assessed the house, was fully armed with facts about the surrounding areas property market and was totally transparent re costs and approximate timings. He was polite professional and clearly highly experienced. I should add at this stage that he had come highly recommended by my sister in law who had previously used his expertise to sell her mother’s house. I was impressed both at the initial meeting and afterwards by his continued diligence. The team there (directed by Jason) worked hard to sell my property which they did in very short time. They continued to assist the purchasers (first time buyers) when they hit snags which I have no doubt greatly reduced the timeline. I cannot recommend this estate agent enough. I will definitely use again. Thankyou to Jason and the team.

Mrs · 19 December 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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