Trusted Agent profile · Plymouth
★★★★★
265 reviews across 2 platforms
44-50 Drake Circus, Plymouth, PL4 8AB
Fulfords Lettings's office in Plymouth, at 44-50 Drake Circus, is rated 4.2 out of 5 across 265 reviews on two platforms, including 212 Google reviews rated 4.6.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely amazing experience! Lara assisted us with buying our first home and couldn’t do enough for us. We felt comfortable and cared for throughout! Would highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMeeting with Yolanda at a house I was viewing was an absolute pleasure. Despite the late hour, she gave me plenty of time to view the property properly and answered all my questions. She was both professional and friendly throughout. Since then, she has been very helpful with advice and support and I am very happy to recommend her and her office.
Thank you Sharon for your glowing 5* review of our Fulfords team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleFantastic experience. I was in a rush as I left looking for a property very last minute. I did everything through Jani, an absolute delight to speak to. She helped get everything moving as quickly and smoothly as possible and was always available on the phone or via email for anything I needed. Definitely recommend Fulfords, and if possible, Jani!
Thank you Taylor for your glowing 5* review of our Fulfords team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleThe whole team are fantastic! Everyone I dealt with from the moment I started viewing properties to the moment I completed my purchase has been wonderful. I'm especially extremely extremely grateful to Becky, the mortgage advisor, who really went above a d beyond to make my entire experience as a first time buyer as stress free as possible. Thank you!
Dear Ms Wilde, Congratulations on the purchase of your first property. it is wonderful to read that the team were able to make the process a stress free experience. I will pass on your kind comments to Becky. Best wishes from us all. Many Thanks, Sarah
5/5
GoogleFulfords are amazing! They are super friendly and helpful. I have friends who have bought through Fulfords and they seem to also have had a 5* experience. I highly recommend them if you’re looking for a house! Great management from Gareth and the whole team!!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMove went smooth as did the paperwork. Thankyou Jani Bagulho
It's great to see that the Fulfords team were once again able to provide their proven 5* service! Thank you. Kind regards, Lucy.
5/5
GoogleI have used a range of estate agents in the past, but i am genuinely impressed by the service fulfords have provided to secure my tenancy. Every email was answered promtly, with clear information. Jani and Holly have been friendly, professional and nothing has been too much trouble. Many thanks for making this move as smooth as possible.
Hi Pamela Thank you very much for this fantastic review and 5* rating! I am delighted to hear that Jani and Holly have provided such good service when helping to secure your Tenancy and answer and queries you've had! Kind regards, Jake
5/5
GoogleFulfords Plymouth and Jennifer managed with ease, speed and good communication thoughout the sale of my house in Plymouth. I had used them years ago to sell my mother's house with a very similar great response although perhaps different personnel at that time.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf you want to be disappointed choose fulfords
Had 2 viewings all confirmed via text and email, got completely stood up at the first property with no calls or communication and the number left in emails is an office that is closed until Monday at 9 am (this is a Saturday viewing)
5/5
GoogleJasmine at the Plymouth team has been amazing. She was very patient with me and very helpful throughout the renting process as well as making sure I was comfortable at my new place. Thank you.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommended. In my experience, Gareth at the Plymouth branch is the 'go to' Agent and had been sincere and knowledgeable in his dealings with me. The advice have been honest and completely on point. The team go beyond the norm to ensure a fair and professional outcome for both seller and purchaser. Tony Gnezdilov.
Thank you for your lovely comments, 5* review and recommendation. I have passed your feedback to Gareth and everyone else involved at the Fulfords branch. Best wishes, Lucy.
4/5
GoogleThe team did a good job selling my house, it all happened so quick. Jenny and Matthew are always available on the phone when we need them. Extra praise given for having to deal with my husband.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
GoogleTotal bunch of clowns. Incompetent liars. Agency fees of £500 and thats before deposits and first months rent. Had to make an official complaint just to get my refund, refund delayed as the branch filled out paperwork incorrectly, manager took no responsibility and I lost a property as a result. Avoid.
Hi Barrie, thank you for taking the time to leave us your feedback and I am pleased to see that our Customer Care team were able to resolve your concerns. I am sorry, however, that this has left you with a negative impression of our team. Kind regards, Scott
5/5
GoogleI had been renting for last 8- 9 years, excellent customer service. I was dealt by ‘Lucy Schofiled , she go an extra mile to help you. Lucy you are a gem, I wish all customer care managers are like you. Wish you goodluck with your career :)
Many thanks for taking the time to leave us this wonderful 5* review. Best wishes
1/5
GoogleDon't rent with these people because they left me with a broken boiler for 3 months during winter and they ask for unexplained fees if you want your deposit back.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery friendly, helpful and efficient throughout the whole purchase. First time buyers so didn’t really know the process or what happened next and someone was always at the end of the phone or computer to advise and chat to. Thank you.PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have a great experience. The process of selling out home was smoothly done. The team were so pro active in answering all our queries. Thank you team Fulfords.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was looking to view a property that I found on rightmove, I felt that the team were very professional in dealing with my request. Yolanda who showed me round the property was really helpful in confirming my viewing and providing me with information that I had asked for. I also met with Becky the in-house mortgage advisor who was exceptionally helpful in helping me understand what sort of mortgage I could get and the different options available to me. Fulfords are keeping me informed on properties that they feel will be of interest to me based on the criteria I have given them. Overall very friendly and professional staff.
5/5
GoogleAfter agreeing a sale and entering into a chain of cash buyers I thought our relationship was going to be brief. Fastforward 5 months and the most problematic sale in history I have exchanged. My sale was full of horror stories if there could be a problem I had it, nobody knows the true extent of what may come up so it's wise to pick an agent who will stand side by side and put the gloves on to when the going gets tough. Like me, Emma at fulfords fought tooth and nail to make my sale happen, if she had not, then we would not....be moving.
5/5
GoogleI was looking to view a property that I found on rightmove, I felt that the team were very professional in dealing with my request. Yolanda who showed me round the property was really helpful in confirming my viewing and providing me with information that I had asked for. I also met with Becky the in-house mortgage advisor who was exceptionally helpful in helping me understand what sort of mortgage I could get and the different options available to me. Fulfords are keeping me informed on properties that they feel will be of interest to me based on the criteria I have given them. Overall very friendly and professional staff.
5/5
TrustpilotKim at Fulfords was brilliant
Kim at Fulfords was brilliant. Without her persistence in chasing the solicitors I think our move would have taken so much longer than it did. Communication was great. Would recommend.
5/5
GoogleI found Fulfords to be really helpful and knowledgeable when looking to buy my own property. They couldn't do enough to ensure I found the right property for my family. Would definitely recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleQuality service! As a young buyer, myself and partner were a bit naive to all of the implications in place before becoming a home owner. We met with the mortgage advisor and were shown around a few houses to get a rough idea as to whats in our price range. The Fulford's Team have been very honest and helpful with all logistics. We can now move forward with Fulford's and hopefully secure our first property in the new year.
5/5
GoogleFantastic team even though we only met Gareth because of covid the contact with all the team either by email text or over the phone was great very friendly and nothing was to much trouble .PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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