Fox & Sons Mutley Plain reviews in Plymouth

★★★★★ 1/5

Trustpilot

Fox & Sons Crawley - Horrendous

What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.

Lorretta · 4 March 2017

★★★★★ 5/5

Trustpilot

Fox and sons recently sold a small…

Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team

M · 13 August 2021

★★★★★ 5/5

Trustpilot

12 out of 10.Steven Rogers met us in…

12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need

Richard · 26 October 2023

★★★★★ 5/5

Google

I'm am absolutely over the moon with my property manager Melanie. She has been brilliant from the get go, dealing with any issues or queries raised, quickly and professionally. She has moved mountains to make sure we were happy and everything was smooth sailing. Would 100% recommend! Thankyou so much for your hard work Melanie, it really is appreciated.

Lauren · 25 October 2022

★★★★★ 5/5

Google

Fantastic service from the team at Fox & Sons! Both Charlie and Emily especially were excellent in communicating with me throughout the sale of my property. I feel that they both went above and beyond their job role to make sure the sale completed keeping all parties in the loop. Will be using their services again! Thank you!

Sean · 25 October 2022

★★★★★ 5/5

Trustpilot

Steve and Tom were so helpful with the…

Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend

J · 8 February 2021

★★★★★ 5/5

Google

I would like to highly recommend Fox and Sons, Mutley Plain Lane. I can honestly say that I am very impressed by the professionalism of all staff I have come into contact with, but a special mention must go to Scott Thomson (Mortgage Advisor) at this branch, who is first class and really cares about his customers. He has gone the extra mile for my family and I can't thank him enough. Top class service!!

Cath · 26 October 2018

★★★★★ 5/5

Google

Suzie and her team were absoutely brilliant at arranging and securing our first time buy. Helpful throughout and extremely personable. Thoroughly Recomend!PositiveProfessionalism

Craig · 25 October 2020

★★★★★ 4/5

Google

Great service from Suzie and her team. Very approachable and efficient. Would definitely use them again. Sale went through smoothly and quickly thanks to everyone.

Debbie · 26 October 2019

★★★★★ 1/5

Trustpilot

Estate agents living up to there bad name

Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only

Carly · 6 April 2021

★★★★★ 5/5

Google

Had a really good experience with Fox & Sons recently, in particular with Emily and Martin. They both made me feel at ease with everything and nothing was too much trouble for them. I always had constant communication from them and I am really pleased with the level of service I have received so far. Thanks guys.

Jason · 25 October 2022

★★★★★ 5/5

Google

Just advertised my property with Fox and sons Mutley plain, the lettings team are first class, everyone we dealt with there have been brilliant, from Laura, Amy, Natasha and Emma in lettings to Suzy the sales manager. Also Sam, who took my call one afternoon in another branch ( st budeaux), but was nothing but helpful 5 stars to everyone. Highly recommended first class service, buying selling or letting.

Jase · 25 October 2020

★★★★★ 5/5

Trustpilot

Fantastic experience with Fox and Sons…

Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively

Michael · 1 October 2020

★★★★★ 5/5

Trustpilot

Callum was brilliant and did a great…

Callum was brilliant and did a great job selling my house

M · 10 June 2022

★★★★★ 5/5

Google

I moved in UK for the first time and I found professional people in Fox&Sons. Apartment review was clear, and I got any assistance from the start to the final agreement. They are quick in replying you to the emails and always available to provide any information by phone. First day tour in the new apartment was pretty clear and they provided me all the needed documentations.PositiveResponsiveness, Professionalism

Rino · 25 October 2020

★★★★★ 5/5

Google

Susan and her team have been great during the process of selling my property. Friendly, efficient and professional. What more could I ask.

Jacquelin · 26 October 2019

★★★★★ 5/5

Google

I reluctantly went to visit Scott Thomson (mortgage advisor) at fox and sons but I am so glad I did! What a fantastic service he has provided us! As a first time buyer he made me understand the world of mortgages and spent so much time finding the right thingfor us. Scott goes the extra mile to help his customers and I would highly recommend him. Thank you again for everything Scott!

Claire · 26 October 2018

★★★★★ 5/5

Google

The friendly and efficient service this team provides is second to none. They are flexible and creative in finding solutions. They listen carefully to what the client needs, and always provide a good response based on their sound experience in the Plymouth lettings business. They work hard as a team and go out of their way to get you results. Once again, I would recommend them wholeheartedly.

Caroline · 25 October 2020

★★★★★ 5/5

Google

Suzie at Fox and Sons was amazing throughout my purchase, she kept me informed of progress, chased up when I couldn't get a response on something and was so lovely to deal with. If I was to ever put my house on the market I would definitely sell through her. A great estate agent to deal with, with lovely staff!! Keep up the great work 😀PositiveResponsiveness, Professionalism

Michelle · 25 October 2020

★★★★★ 4/5

Trustpilot

We got there in the end after some too…

We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons

Mr · 19 July 2024

★★★★★ 1/5

Trustpilot

Bad customer service

Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.

A · 4 April 2024

★★★★★ 1/5

Trustpilot

Apparently fox & sons would like to…

Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.

Anita · 13 September 2023

★★★★★ 1/5

Trustpilot

Communication was awful!!!

Communication was awful!!!!

No · 20 June 2025

★★★★★ 5/5

Google

Fox and sons were absolutely wonderful with helping us rent our home , all the staff are so friendly and did everything they could to help us overcome any hurdles we had throughout the process. Can't thank you guys enough!

Rachel · 25 October 2023