Fox & Sons Mutley Plain reviews in Plymouth

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

As first time buyers, we were a little worried about how the process would go but both Beth and Eadie have made sure that they were available to help whenever we had a question (which was a lot of the time!). Nothing was too much for either of them and everything we asked of them was done super quickly. Thank you Beth for introducing us to what’s going to be our first home and for all the updates afterwards and thank you Eadie for always being at the end of the phone and emails to answer my many calls and questions and for always letting me know what’s going on. We have really appreciated you both so much. Thank you again!🥰

Kaitlyn · 16 December 2025

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

We used Fox and Sons to find a property to rent in Plymouth, they were an amazing group of people who helped the moving process run smoothly and we didn't have any problems with them, they even worked out a way for my brother to sign the tenancy documents when he was quite far away. My wife and I just want to thank Mia Hartley for her help and the wonderful work she did, we also loved the moving in box they gave us. Thanks :)

Harry · 15 September 2025

★★★★★ 5/5

Google

I can’t recommend Beth at Fox & Sons Mutley Plain highly enough. Who also referred us to Martin for the unbeatable mortgage support. From start to finish, the service was outstanding, professional, responsive, and genuinely caring. Beth made what could have been a stressful process feel smooth and manageable, always keeping me informed and going the extra mile to ensure everything stayed on track. Communication was clear and consistent, and it always felt like I was in safe hands. If you’re looking for an estate agent who knows the market, understands people, and genuinely wants the best outcome for their clients, look no further. A brilliant experience from beginning to end, thank you!

Charlotte · 15 September 2025

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

I am extremely happy and satisfied with the service I received. For the first time I got a place with no hassle at all. I just wanted to say a special thank you to Mia Hartley, she gave me full support, always happy to help. Very swift with responding to emails and queries. She made the entire process so smooth and easy. We literally got a house in two weeks of searching. From my very first contact with Mia, She was so nice, very polite and professional. Thank you to the rest of the team for all your hardwork. I am so happy with my new home☺️☺️

Sheba · 9 August 2025

★★★★★ 3/5

Google

The application process to move in was straightforward and helpful for people with health problems, but my mum and I were put through a very stressful time, after living for a couple of years in our flat. We weren't entirely sure if it was appropriate for us to be given another fixed-term tenancy, and then we only got the paperwork through to sign 5 days before our current one expired. There was a lot of to and fro with emails and visits up to Mutley to get the agreement in time at all. Fox and Sons did apologise and reassure us that this won't happen again but it seemed like we were facing eviction because of IT problems.

Holly · 21 July 2025

★★★★★ 5/5

Google

I had a great experience with Fox and Sons lettings agent. They helped me find new tenants quickly and efficiently, taking all the stress out of the process. A huge thank you to Mia and Natasha, they were both absolutely amazing from start to finish! Professional, proactive, and always kept me updated. I really appreciate all the help, support and guidance. Highly recommended!

Hardip · 24 September 2025

★★★★★ 5/5

Google

Mia made the entire process of renting my first house effortless and stress-free. From start to finish, she was professional, helpful, and always available to answer any questions. Her guidance and expertise made everything smooth, and I couldn't have asked for a better experience. I would highly recommend Mia 10/10 times to anyone looking for an estate agent who truly cares about their clients. Thank you, Mia

Darius · 20 March 2025

★★★★★ 5/5

Google

My 5 star rating is directly related to Eliana who works as an apprentice sales agent at Fox and Sons. Eliana dealt with the sale of the property I went on to purchase and her professionalism, efficiency and overall cheerful manner made the experience with Fox and Sons great. Eliana is an asset to their team and I really hope that her skills are realised and that she is able to continue building on her future career with them, or if not, with an agency that recognises her full potential. Thank you Eliana for all of your hard work, it is very much appreciated!

Vicki · 25 August 2024

★★★★★ 5/5

Google

Mia is an exceptional letting agent. Her professionalism, responsiveness, and attention to detail is unmatched. She made the process seamless, ensuring everything was handled efficiently. When we had some hitches, she made room alternatives which other agents may miss. Communication was clear and timely as i was suprised to get responses even when i thought it was out of work hours. Her calmness and encouragement made me feel valued throughout. I highly recommend Mia for anyone seeking a smooth and stress-free rental experience. Fox and sons are lucky to have her as part of their team.

Aisha · 25 August 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Highly recommend! From property viewing with Mia, to finalising our application with Natasha, nothing has seemed like too much trouble for this cracking team! Mia is very friendly and a delight to talk to. Natasha (Lettings Manager) has been extremely helpful and supportive during the entire process! We were thrown a few curveballs throughout the process and the entire team has been incredibly supportive. Nothing seems like too much trouble for any of them.

Michael · 25 August 2024

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 5/5

Google

Extremely happy with the service we received and would definitely recommend to anyone! Natasha and Mia was so helpful and so supportive to us, Responded to every question we had. It was so easy dealing with them and moving into the property! Glad that we rented the property through Fox and Sons :)

Devon · 16 April 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 5/5

Google

Excellent service with quick, helpful advice and responses. Mia was great both in person and through email/phonecalls and made the entire process simple and easy for us with your first letting. Would recommend.

Paul · 27 October 2025

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 5/5

Google

I would like to express my gratitude to fox and sons most especially to Bailey who has been with me since viewing until now that I am about to settle in the property. He has been but very nice, helpful and professional. He has been continually answering my every call and email and making it sure that I am always supported. And to all the members of the team who answered my calls, transferring them to Bailey or answering my questions when Bailey was not around, thank you so much! Keep up the good work! Two thumbs up!

Lorinette · 29 November 2023