Trusted Agent profile · Plymouth
★★★★★
539 reviews across 2 platforms
77 North Hill, Plymouth, PL4 8HB, PL4 8HB
Part of Chase Buchanan, see every office.
Chase Buchanan's office in Plymouth, at 77 North Hill, is rated 4.4 out of 5 across 539 reviews on two platforms, including 96 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Chase Buchanan Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleLorna Morgan currently manages my property and I cannot fault her, her diligence and attention to detail keep my tenant safe and myself as a landlord fully in the picture. If you want someone to manage your property I cannot recommend her highly enough!! Thank you Lorna - 5 star service 🌟 …
Hi Jenny, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotGood company and professional people
I’m renting the apartment through Chase Buchanan for almost 6 years and everything is very smooth and professional. My property manager is Audrey Sawyer and I’m really happy to have such a nice person as a manager. Communication is really great and respond on any requests is quick and professional!
Thank you for your wonderful feedback, Svetlana! We're thrilled to hear that your experience with Audrey and our team has been so positive. We strive to provide smooth and professional service, and your satisfaction means a lot to us. Here's to many more years together!
5/5
TrustpilotStephen is just incredible
Stephen is just incredible! There is no one I could recommend more if you’re looking for someone to sell your home. Stephen’s skills and expertise are brilliant, he went above and beyond with my house sale and nothing was ever too much to ask for. He put me at ease during such a stressful time and made the process to easy. Thank you again.
Hi Molly, thank you for sharing your experience with Stephen. It's amazing to hear that he put you at ease throughout the sale of your property and delivered a first-class service. Should you need any help in the future, please let us know. Best wishes!
1/5
TrustpilotBe extremely cautious when dealing with…
Be extremely cautious when dealing with this agency because they will cause you a lot of stress. They are not supportive of tenants and their problems; instead, they side with landlords and are reluctant to upset them. On the final day of our tenancy, they charged us for an entire day's rent, which I plan to report to the deposit protection scheme. They tried to charge us £500.00 plus for tea stains on a wall; we were accused of painting a wall and of the flat not being cleaned, which is not true. We left the flat clean, despite it being extremely poor and barely livable.
5/5
TrustpilotGreat service
Alicia is always prompt and helpful with proactive reminders and effective action.
Thank you, Mike! We're thrilled to hear that Alicia has been so helpful and proactive. Providing excellent service is our priority, and your feedback means a lot to us. Looking forward to continuing to support you!
5/5
TrustpilotManaging my letting professionally
Chase Buchanan have been managing my rental for a few years now and I have always found them to be helpful and professional in all my dealings. I rate them highly and would recommend them in the future...
Thank you for your wonderful feedback, A Hudson! We're thrilled to hear that you've had a positive experience with our team. Your recommendation means a lot to us, and we're here to continue providing top-notch service!
5/5
TrustpilotGreat Staff
During my time at Cloister Close, I knew I could always count on Bijou Pasticheur to help with anything I needed. Bijou is quick to respond and always happy to help. A big shout out and thank you for everything you did over my 3 years being a tenant with Chase Buchanan!
Hi Jess, thank you for the positive feedback and sharing your experience with Bijou. We appreciate the support and wish you all the best.
1/5
TrustpilotFor two weeks I have been unable to…
For two weeks I have been unable to move into the flat I rented through Chase Buchanan. The property was handed over dirty and with furniture, despite the contract stating it would be clean and unfurnished. When I returned the keys, the agents tried to pressure me, saying I must still pay 12 months’ rent, and even demanded to write a letter confirming I had no claims before they are giving the keys back. Completely unprofessional, I would strongly advise avoiding this company.
We’re sorry to hear about your experience, Evgenia. This is not the level of service we strive for, and we appreciate your feedback. We’re committed to resolving this issue and ensuring that future clients have a better experience. Thank you for bringing this to our attention.
5/5
TrustpilotBig thanks to Alex Stowell!
Having just changed letting agents after 30 years due to a very frustrating experience with my last tenant, during which I did not feel the agent was acting in my best interests to say the least, I have found Alex Stowell to be extremely competent and professional during the last 3 months, she has done a fantastic job of marketing my property and showing many perspective tenants around, keeping me informed every step of the way. Also Scott who I met when I was at the property and he was showing someone around on behalf of Alex; he was equally very professional. Any messages I left for Alex were always passed on and responded to within a timely manner.
5/5
TrustpilotHighly recommend…
Thank you so much Michelle and Alex for helping me buy my first home! Michelle worked so hard to ensure I had a smooth transaction of buying the house.Not only did she chase up anyone that needed chasing, she kept me in the loop at all times and made it all worthwhile! Couldn’t be more pleased with the service from Chase Buchanan and highly recommend! Thank you again! :)
Hi Vikeeta, congratulations on your new home! We're excited to have helped you step on to the property ladder and will be sure to pass on your compliments to Michelle, Alex and the rest of the team. If you need anything in the future, please do not hesitate to get in touch.
5/5
TrustpilotHappy experience at the Hampton branch
We had an excellent experience with Kris at the Hampton office. He was knowledgeable, patient and very supportive when we moved to the area. He has been available to advise and pass local insights, even after our purchase.
Thank you for your wonderful feedback, Ellak! We're thrilled to hear about your positive experience with Kris. Our team is dedicated to providing support and local insights, and it's great to know that Kris made your transition smooth. We appreciate your kind words!
5/5
GoogleScott and his team were super lovely, very helpful and friendly. I was a first time buyer and Scott made the process very easy, kept in touch all the time and didn’t mind me ringing multiple times a week for updates!!! Was happy for me to book more than one viewing and all round very nice team.
Hi Lauren, Thank you for sharing your experience with Scott and how helpful and friendly his team were. We are glad Scott made the process easy and kept you informed. We hope you found your dream home. Kind Regards Chase Buchanan
5/5
TrustpilotA "rare" thing....
Dealing with Chris at Chasebuchanan (Exeter) has been a pleasure and quite unusual really: as he simply does exactly what he says he will do - in today's real estate market that is a "rare" thing.Chris follows up and always available to answer questions and deal with the other side.Thanks Chris and hope to see you soon for my keys!
Hi there, thank you for your review. We're thrilled to hear that Chris has been on hand throughout the process and we wish you all the best in your new home!
4/5
TrustpilotProactive dealing with new EICR and…
Proactive dealing with new EICR and setting up with electrician. Thanks Alicia
Thank you for your feedback, Andrew! We're glad to hear that Alicia was proactive in assisting you with the EICR and connecting you with an electrician. Your satisfaction is important to us, and we appreciate your support!
5/5
TrustpilotGreat customer service
Great customer service. Especially Alicia. Efficient and always on the ball 👏👏👏
5/5
TrustpilotAdele Basma was a really good agent
Adele Basma was a really good agent. Incredibly helpful. Knew what we were after and found us two good properties very quickly. Was considerate and supportive throughout the process and handled the negotiations very professionally. She also appeared to have a good and trusting relationship with the vendor which also helped a lot.
Hi Simon, thank you for taking the time to write a great review. We are so glad Adele was helpful and supportive. We appreciate the support and wish you all the best.
5/5
TrustpilotWe had a terrific experience recently…
We had a terrific experience recently with Chase Buchanan, Twickenham. This was down to the very professional services of Chris Brookshaw during the sale of our property. Chris kept us informed during the whole process and ensured a timely sale.Chris is personable, professional and prompt. We would highly recommend Chris to anyone looking to sell or buy a property.
Hi Ann Marie, thank you for your review and congratulations on the sale of your property. Chris and the team were delighted to have helped and wish you all the best for the future!
5/5
GoogleScott and the team have been wonderful all the way through the sale of my late Father’s home. Scott has been caring and compassionate through this emotional time. Always acting in a professional, efficient way with excellent communication and ready to go the extra mile. I would have no hesitation in recommending. Thank you Scott.
Hi Jo. Thank you for sharing your experience with Scott and the team. Its lovely to hear how professional and compassionate Scott was throughout the process. Our condolences and best wishes for the year ahead. Chase Buchanan
5/5
TrustpilotMoving made easy!
Moving made easy!We are delighted with the penthouse apartment at Weirside Place which we moved into recently. Although buying and selling property is never straightforward, we were supported throughout the entire process by the excellent staff at what is now Chase Buchanan. We would not hesitate to recommend them to other prospective purchasers. Many thanks to all concerned.
Hi Christine, congratulations on your new home and thank you for sharing your experience with us. We're delighted to see that you would recommend us to others for the future. Wishing you all the best!
5/5
TrustpilotChase Buchanan Hampton Hill are the best!
Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.
Hi Jackie, thank you for sharing your experience with us. We're thrilled to hear that you have been a tenant with us for a number of years and Audrey has been on hand to help you along the way. Please do let her and the team know if you need anything else. Best wishes!
5/5
Trustpilot5 stars for Lianna and the team in the Exeter…
Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.
Hi Geraldine, thank you for sharing your experience with Lianna and our Exeter team and for being a long-term landlord with us. Should you need anything else, please do let us know!
5/5
TrustpilotLong-term tenant had a great experience with CB
Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.
Thank you for your fantastic review! We're thrilled to hear that your long-term experience with us has been consistently excellent. Our team strives to provide responsive and professional service, and it’s wonderful to know we achieved that for you. We appreciate your trust over the years!
5/5
TrustpilotStephen was fantastic from start to…
Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.
Hi Georgia, we really appreciate your feedback and delighted to hear that Stephen provided a fantastic service from start to finish. Your recommendation means a lot to us and we're happy to see that you would use Chase Buchanan in the future, should you look to sell your home. Best wishes!
5/5
TrustpilotGreat!
We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.
We are glad to hear your first move was smooth and stress-free. Thank you, Zoe, for sharing your experience with us.
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Tell us what you need and we'll put you in touch. Chase Buchanan Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
