Chase Buchanan Plymouth reviews

★★★★★ 5/5

Trustpilot

Very professional and so helpful…

Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan

Molly · 4 April 2024

★★★★★ 5/5

Trustpilot

Professional and Helpful

Over a protracted period these people have remained polite, responsive and helpful throughout.

Elizabeth · 19 September 2025

★★★★★ 1/5

Google

We didn’t have good experience with them in the past.

Behnam · 11 October 2025

★★★★★ 5/5

Trustpilot

Daniel Johns

Daniel Johns, the estate agent who handles my purchase, was exceptionally helpful, courteous and kept things moving and checking all along, which I found incredibly helpful. The purchase went through very smoothly thanks to him.

A · 16 December 2024

★★★★★ 5/5

Trustpilot

Changed my wary opinion of estate agents

Despite multiple setbacks in our sale the team persisted and helped navigate the ups and downs of the property market. They were all extremely supportive and also good listeners when it got too much. They provided valuable advice and contacts. Thank you

Priam · 29 August 2024

★★★★★ 5/5

Trustpilot

Great experience!

We had a great experience buying our first home through Chase Buchanan from first viewing to completion. Adèle and the team were incredibly communicative and helpful throughout the process and resolved any questions promptly. Would highly recommend!

Roisín · 15 November 2024

★★★★★ 5/5

Trustpilot

Sale of flat

Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.

Roland · 29 February 2024

★★★★★ 5/5

Trustpilot

I’ve been using the Clifton Branch for…

I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.

Justin · 3 April 2024

★★★★★ 1/5

Trustpilot

Renters - avoid this agency!

During our tenancy (which has thankfully now ceased) this agency have been disorganised, rude, dismissive and intimating. Avoid at all costs. They are not interested nor do they care about providing a good service to their tenants. They are only interested in profiteering. The rental market is broken in the UK and this agency exploits this situation.

Mrs · 2 September 2023

★★★★★ 5/5

Trustpilot

The Bath branch are outstanding! Very pleased

Recently dealt with the Bath branch of Chase Buchanan for the first time, from instruction to move in the process was smooth and professional. I was always updated on progress and thought the staff were very personable. As a landlord, I would highly recommend this letting agency.

Rich · 2 April 2024

★★★★★ 5/5

Trustpilot

I want to say a big thank you to Emma…

I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you

Gina · 6 December 2021

★★★★★ 1/5

Trustpilot

Chase buncham plymout rent out rodent…

Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment

Alan · 27 May 2024

★★★★★ 5/5

Google

If I could give more than 5 stars I would! This agency is one of the best letting agency in the whole of Plymouth! Mark and the rest of the team have gone above and beyond to help us with the issues we had with our previous agency, we are extremely grateful and I don’t think I could ever find the words to express our gratitude towards them for everything they have done for us. We now rent one of their properties and we couldn’t be happier. If you’re looking for a professional, friendly - just all round fabulous people look no further! Thank you again and we are forever grateful to you 💕

Rebecca · 25 October 2019

★★★★★ 5/5

Trustpilot

Tom was very helpful in finding…

Tom was very helpful in finding properties to rent

Madeline · 21 February 2025

★★★★★ 5/5

Google

As a recent tenant, I can highly recommend BW. Highly responsive to any property related issues raised and always courteous. Thanks to James & the team for the support over the past couple of years.

Chris · 25 October 2016

★★★★★ 5/5

Google

I recently sold a flat in Plymouth. Scott worked so hard and went out of his way to make the transaction smooth and quick. He couldn't have been more helpful! Thank you, Scott!

Jo · 11 October 2024

★★★★★ 5/5

Google

We used this company as they had great prices a professional team and always friendly even the boss has taken his time to help on many different occasions. We currently still rent from Bereford Ward and if we move they will be the first people we go to. I have recommended this company to friends and family. There are no hidden charges like you find elsewhere and if we need any questions answered they always happy to help on phone or in person.

WHITE · 25 October 2018

★★★★★ 5/5

Trustpilot

Fantastic

Gemma from Trowbridge branch has been fantastic. Full of enthusiasm, checking in on all stages of this process. Cant fault her, 5 stars ⭐️⭐️⭐️⭐️⭐️

Sarah · 10 February 2025

★★★★★ 5/5

Trustpilot

Really wonderful experience.

Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.

Flash · 29 February 2024

★★★★★ 5/5

Google

I am a currently serving member of the armed forces. I originally became a landlord by accident and through my job had to rent my property I became aware of Beresfordward through my father to which I placed my first property. Over the next year to 18 months the team secured me a further 3 rental property's to which they manage for me completely hassle free the drop of a email to let me know when my rents are due into my account. And the occasional maintenance issue and notifications of when my legal obligations in regards to gas certificuits and very boring stuff like that but the staff keep it easy and are a friendly bunch. Now to my colleagues currently serving or have served if you have property in and around Plymouth that you need to let at a competitive rate then I would strongly recommend the team at Beresfordward as the first point of contact I'm sure you will get the best competitive rate around. I use my own maintenance contractors to which they fully engage with no problems. Over all the team at Beresfordward are a helpful friendly bunch where nothing is to much no question to silly gives me the confidence to continue to build my port folio knowing I have a outstanding letting adgent that I trust to perform again and again. Grait job Mark pass on my thanks to your whole team. 👍

John · 25 October 2017

★★★★★ 1/5

Google

This letting agency is a joke they arrange a inspection one minute then section21 the next as the landlords haven't a clue what they want and this agent will keep phoning if you give them your number avoid at all costs

A · 27 April 2024

★★★★★ 5/5

Trustpilot

House selling made easy by Chase Buchanan

My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.

Richard · 4 July 2024

★★★★★ 5/5

Google

I couldn’t have had better support and service from Scott in dealing with the sale of my mothers apartment, he took away at of the stress and pressure, would highly recommend

Caroline · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent retirement advice.

Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.

Jonathan · 9 September 2024