Trusted Agent profile · Plymouth
★★★★★
539 reviews across 2 platforms
77 North Hill, Plymouth, PL4 8HB, PL4 8HB
Part of Chase Buchanan, see every office.
Chase Buchanan's office in Plymouth, at 77 North Hill, is rated 4.4 out of 5 across 539 reviews on two platforms, including 96 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Chase Buchanan Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Lorenc and the Chase Buchanan…
Thank you Lorenc and the Chase Buchanan Twickenham team for letting out my property. Their service is next to none.
Hi Elton, thank you for your feedback and letting your property through Lorenc and the Twickenham team. We're happy to have assisted and wish you all the best for this year.
5/5
GoogleStephen@ chase Buchanan sold my property. He went above and beyond after the Tennant refused to move out. All his help to evict the critter and finally complete the sale was invaluable. 5 stars from me.
Thank you for the fantastic review, Chris! We're thrilled to hear that Stephen provided exceptional support during your property sale. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Congratulations on the successful sale!
5/5
TrustpilotPatient, assertive, effective and friendly team
The team worked very hard to get my exchange through. They dealt patiently and assertively with the multiple delays caused by external parties. They communicated frequently with me and all parties in the chain, including other estate agents and my solicitor, chasing issues up as promised. Friendly and professional at all times.
Hi Ross, thank you taking the time to write a great review. We are so glad the team were patient and assertive. We appreciate the support and wish you all the best.
1/5
TrustpilotDisappointing
My partner and I were looking to rent out a garden flat. We told Chase Buchanan from the get go we also had a small house cat.We booked a viewing which I only got a phone confirmation for. I had to call them myself an hour before the appointment (while I was already getting dressed up) for them to let me know it had actually been cancelled.I agreed to rebook the viewing as we really liked the property. One hour before the scheduled, confirmed viewing (again, while I was getting dressed up and ready to leave the house), I was called by one of the agents who told me the landlord did not accept pets.Why was it confirmed in the first place? God knows. In hindsight, after seeing all these reviews, I am glad I didn’t get to sign any contract with them and never will.
5/5
TrustpilotAudrey Sawyer reference for 23 Castle Road lettings.
Hello Chase Buchanan, Audrey.
Thank you, David, for your wonderful feedback! We're thrilled to hear about your positive experience with Audrey and the team. Your trust over the years means a lot to us, and we’re glad to have been able to support you and your family. Wishing you all the best!
4/5
TrustpilotRenting with ChaseBuchnan was awesome
Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.
Hi Mr Kumar, thank you for sharing your experience sin relation to finding a property with us. We're delighted to read that you found the process an easy one. Best of luck in your property search!
1/5
TrustpilotWorst experience.
I have been dealing in property with various agents for over 20 years and this is by far my worst experience. Finally, after I gave written notice that I did not want to use Chase Buchanan's services they have gone ahead anyway and without my permission are now advertising my house online for a price that I haven't agreed to. I have repeatedly asked for all advertising to be removed but my requests have been repeatedly refused.
5/5
TrustpilotChase Buchanan are team of friendly…
Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.
Hi Nina, thanks for sharing your experience with Roman and the team. We're thrilled to hear they supported you through the process of finding your perfect property. Wishing you all the best and happiness in your new home!
5/5
TrustpilotI'm extremely happy with service…
I'm extremely happy with service provided by Lorenc helping me to find the perfect property.Many thanks to Lorenc and his team .
Hi Rodolfo, congratulations on your new home, we're delighted to hear Lorenc and the team assisted you with this. Should you need anything in the future, please do not hesitate to get in touch again. Wishing you all the best!
1/5
TrustpilotReally disappointed
Really disappointed. Right from the get go they were abrasive and neglectful. They only care about the sale, nothing else. There is zero customer care. I asked them numerous times to call me first if they had a potential viewing rather than emailing me. It took about 8 attempts to get this across. One of the sales team admitted to me that their standards had dropped. It seems there is no communication between the sales people, and after 2 weeks of the house being on the market they were hassling me to lower the price. Once we took it off the market they still booked viewings. After 2 weeks it was still live on the web and the sign is still up! It was a stressful and bad experience and because of that we’ve taken it off the market.
5/5
TrustpilotCandace has workee with with us for a…
Candace has workee with with us for a long time in trying to secure a property in the area we wanted to live. Despite failing with our first property she was able to help and find another property that would work for us, so we are really appreciatitive of her support and helping us on our journey :)
Hi Mark, thank you for your review and congratulations on finding a new home! It's great to hear that Candace was on hand throughout the process and found you an alternative in the end. Best wishes!
5/5
GoogleWithout doubt the best experiance ever, I was getting irritated as I do when I move home but the overall service from Debbi, James and Mark was exceptional. If your looking for a property to rent, this is the holy grail. Highly recommended. From Mike
Dear Mike, Thank you for taking the time to leave such a positive review. I realise that moving house can be very stressful and so I'm glad that we were able to help make this process a little smoother for you. Kind regards Mark Ward
5/5
TrustpilotGreat experience!
Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!
Hi Jacob, it's great to see that you had a smooth experience with Roman and wish you all the best for the future!
5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
5/5
TrustpilotMolly Smith - A credit to Chase Buchanan
As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.
Hi Sheila, thank you for taking the time to leave a review for Molly. She'll be delighted to read this and we're happy to hear that she's on hand for anything that arises. Please let us know if you need anything else.
4/5
TrustpilotGood service in difficult conditions
Good service in difficult conditions. The kind and friendly team patiently guided me through the process and ended up selling my house for a good price, though it took more than 7 months and the price was not as high as we originally hoped.
Hi Eleanor, thank you for taking the time to leave a review for Ayesha. It's great to read that she's helped you throughout your property search. Please feel free to reach out again in the future. Best wishes!
5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
5/5
TrustpilotA simple request quickly handled
A simple request, friendly and quickly handled.
1/5
TrustpilotThis review is for Chase Buchanan
This review is for Chase Buchanan - Exeter Estate Agents
We’re sorry to hear about your experience, Minhas. Your feedback is important, and we take concerns like yours seriously. We’re committed to delivering great service and ensuring fair treatment for all tenants, we apologise that we missed the mark on this occasion. Thank you for bringing this to our attention.
5/5
TrustpilotGreat experience!
Great experience!Nathaniel was very kind and attentive, understanding our needs, would highly recommend!
Hi Ellen, thank you for sharing your experience with Nathaniel. We really appreciate the feedback and recommendation. Wishing you all the best!
5/5
TrustpilotMy experience was entirely positive
My experience was entirely positive. From my first visit to Chase Buchanan's office in St Margaret's, I was especially impressed by the kindness of Allessandro Cretella. At every step of the process, including visits to the property, and facilitating the buying transaction, he was efficiently shepherding the process to its successful outcome. Thank you.
Hi Malcolm, thank you for sharing your experience with Allessandro and the team in St Margarets. We're happy to hear that everything went smoothly and wish you all the best in your new home.
5/5
TrustpilotChase Buchanan have been a great help
Chase Buchanan have been a great help. Would highly recommend Ben, his proffesionalism was incredible
5/5
TrustpilotSuccessful sale
We have just sold our house with the help of Anna and Adele, who were fantastic from start to finish.
Thank you, T Richardson! We're thrilled to hear about your positive experience with Anna and Adele. It's great to know their expertise and communication made your home-selling process smooth and enjoyable. We appreciate your kind words and look forward to assisting you in the future!
5/5
GoogleI am a relocation agent who mainly deals in London, however I recently had a search in the Plymouth area. I spoken with a large number of agents for this search, Seamus McCoy was by far the most proactive and response agent to deal with. Unfortunatley we did not conclude a deal together with the client but I would have no hesitation in recommending Seamus to anyone looking to rent a property or relocation agents looking for assistance for searches in that area.PositiveResponsiveness, Professionalism
Dear James. Thank you for leaving a positive review regarding the service you received by Seamus. Its a shame that we were unable to find you a suitable property this time. Please do get back in contact should you need any further assistance. Regards Mark Ward
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Buchanan Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
