Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotA series of errors
After completing the contract, the company realised they had failed to include the correct rent cost. We therefore had to redo the entire process in order to correct this. Our request to inspect the property before moving was agreed to, however Chase Buchanan failed to contact the current tenant, causing the viewing to have to be moved when we discovered this on the day of the anticipated viewing.Request for payment of the deposit was incorrectly sent in parts to multiple people, causing us to have to, again, resolve this error months later once they eventually noticed that the total amount paid was incorrect.Finally, the request for review redirects negative reviews to a feedback form rather than trustpilot in order to deceptively retain a higher score, with the option to instead provide a review hidden in small text beneath the feedback form.In general, the staff were pleasant, however I recommend anyone who uses their services pay close attention to proactively identify their errors.
Edward · 26 April 2024
Agent replied · 23 October 2024
Hi Edward, thank you taking the time to provide us with this feedback. We're sorry that the process wasn’t as smooth as it could have been and take on board your feedback. In relation to being invited to fill out a form, this process is in place so that we can identify any gaps in our service and to help us make improvements where necessary. The form does still include a link at the bottom to leave a review on Trustpilot, so clients can still do this if they wish. Trustpilot and other review sites can also be accessed organically and does not stop anyone leaving a review, as evident by this review you have left for us. We hope you enjoy your time in the property and should you need anything, please do not hesitate to get in touch. Wishing you all the best!
★★★★★ 5/5
TrustpilotExcellent Support During the Move Out Process
During my move out process, the team provided excellent support in every aspect.
Cenk · 2 June 2026
Agent replied · 23 June 2026
Thank you, Cenk! We're thrilled to hear that our team made your move-out process smoother and less stressful. Audrey truly embodies our commitment to excellent service. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 4/5
TrustpilotChase Buchanan
Very friendly staff, in particular Laura. She was very helpful and efficient when communicating.
Paul · 7 February 2025
Agent replied · 13 February 2025
Hi Paul, thank you for the positive feedback. We are so glad Laura was friendly and helpful. Best Wishes.
★★★★★ 5/5
TrustpilotProfessionalism Perfection!
As an ex-estate agent myself and having worked in agency for 25+ years, I cannot recommend Chase Buchanan enough. From the first meeting to discuss the value of the property to the date of completion, they were absolutely fantastic. Their valuation was accurate, they gave me feedback that viewings were booked, reminded on the day of the viewing and then gave feedback on the viewing every single time. We got the property under offer which subsequently fell through and they managed to get it back under offer within 48 hours. The best agents I have ever dealt with in all of my years of buying and selling, they work hard and are always highly professional. I want to mention David Casey, Kim Green and Steve Crane as if you deal with any of these three individuals you are in excellent hands. Well done to you all, I am seriously impressed, you are so far superior to your competitors in the area and I would recommend you to anyone who is thinking of selling.
Simon · 22 April 2024
Agent replied · 23 October 2024
Hi Simon, thank you for taking the time to share your experience with us. We're thrilled to hear that David, Kim, Steve and the rest of the team went above and beyond for you during the sale of your property and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotAbsolutely brilliant 🤩
Throughout and very difficult process because of idiots below in the chain, Anna and Kris looked after my interests with good communication and understanding. I can’t thank them enough and they’re highly recommended compared to some of the other agencies in the Hampton Area.
Jake · 3 September 2025
Agent replied · 23 September 2025
Thank you, Jake! We’re thrilled to hear about your positive experience with Anna and Kris. Our team is dedicated to providing excellent service, and it’s great to know they made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotChris and team worked tirelessly to…
Chris and team worked tirelessly to ensure a high number of viewings. They communicated issues well and followed up on all aspects of the sale!
JLe · 21 August 2024
Agent replied · 23 October 2024
Hi JLe, thank you for sharing your experience with Chris and the team. It's amazing to hear that they organised a number of viewings for your property. If you need anything else, please let us know.
★★★★★ 5/5
TrustpilotHighly efficient communication
Highly efficient communication. Prompt and to the point with a clear understanding of queries
Siddharth · 19 May 2026
Agent replied · 27 May 2026
Thank you for your fantastic feedback, Siddharth! We're thrilled to hear that you found our communication efficient and clear. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
★★★★★ 5/5
TrustpilotChase Buchanan provides an ExcellentService.
Chase Buchanan provides a very efficient service. Their property managers are professional and very prompt in addressing any issue with the property. My Property Manager Bijou Pasticheur is very reliable, trustworthy, firm and polite. Gets the job done always to my satisfaction.
AJAY · 20 March 2025
★★★★★ 5/5
TrustpilotExceptional service and property management
We have been with Chase Buchanan for over 4 years with them acting as our managing agent.
William · 23 April 2026
Agent replied · 27 May 2026
Thank you, William! We truly appreciate your kind words and are thrilled to hear about your positive experience over the past four years. Georgina and the entire team are dedicated to providing exceptional service, and it's wonderful to know we've met your expectations. Thanks for recommending us!
★★★★★ 5/5
TrustpilotReally good experience selling my…
Really good experience selling my bungalow, first person that viewed bought it. Sale was handled quickly and professionally and I was kept informed throughout!
Moira · 21 August 2024
Agent replied · 23 October 2024
Hi Moira, congratulation on the sale of your home. It's great to hear that we found you a buyer so quickly and everything went smoothly. Wishing you all the best for the future!
★★★★★ 1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYChase Buchanan Bath recently took over several properties from Fidelis. They have cost me a lot of money through mis- management.1. telling a decorator they could trash the carpets because they had got quotes for replacement. They had been told I was planning to keep most of the carpets.2. paying invoices when the work was incomplete and poorly done without checking contractors work3. losing inventories so the tenants moved out taking all the door furniture from the kitchen - not challenged at check out4. not passing on forwarding details so I can go to the county court for unpaid rent.5. Using poor contractors- repeatedlyTheir team leader thinks she can manage property maintenance in Bath while working from home in Worcester with kids screaming and running about in the background. The rest of the time she is 'in a meeting' so is very difficult to speak to and the people answering the phones are clueless, not even knowing what city you are despite calling the Bath number.Find another Agent.
Nicky · 22 March 2024
Agent replied · 23 October 2024
Hi Nicky, we're sorry to see you have left this review. After looking into this further, we are aware that someone from our team has previously been in touch and addressed your concerns. Should you wish to discuss anything further, please feel free to contact us. We wish you all the best for the future.
★★★★★ 4/5
TrustpilotEllie Hind was great at picking up our…
Ellie Hind was great at picking up our file (after a colleague left) and progressing the renewal of the rental agreement.
Teigecahill · 23 October 2025
★★★★★ 5/5
TrustpilotJust would like to say how professional…
Just would like to say how professional and helpful Maddie ponting was, she has great work ethic a great ambassador to chase buchannon
Scott · 9 October 2026
★★★★★ 5/5
TrustpilotWe was happy to work with Adele Basma…
We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her
Stelica · 10 February 2026
Agent replied · 20 March 2026
Thank you, Stelica! We're thrilled to hear about your positive experience with Adele. Our team always strives to provide helpful and responsive service. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotAmazing Service
Ethan and Yasmine were so professional. Thank you Chase Buchanan Exeter for this amazing service.
Ali · 6 December 2024
Agent replied · 24 December 2024
Hi Ali, thank you for the great review, we appreciate the kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotHighly recommended
Thank you Lorenc and Louis for helping me find a home. Very helpful throughout the whole process. Willing to respond to all my phone calls and queries. I totally recommend them!
Artemisa · 4 March 2024
Agent replied · 23 October 2024
Hi Artemisa, congratulations on your new home and thank you for leaving a review, Lorenc and Louis will be delighted to see this. Should you need anything else, please do not hesitate to get in touch. Best wishes!
★★★★★ 1/5
TrustpilotAvoid Chase Buchanan, Predatory deposit practices
Be extremely careful when ending a tenancy with this agency. They attempted to withhold nearly £300 of my deposit for "cleaning fees" and "rent arrears" that were completely unjustified. I was forced to go through a full TDS adjudication to get my money back.
David · 5 May 2026
★★★★★ 5/5
TrustpilotGreat service 10/10
Laura was really helpful in finding us good quality tenants and ensuring the moving in process was smooth. Thanks Laura!
Jane · 31 August 2024
Agent replied · 23 October 2024
Hi Jane, thank you for sharing your experience with Laura. We're delighted to have found you tenants for your property. Should you need anything else, please do not hesitate to get in touch. Best wishes!
★★★★★ 1/5
TrustpilotChase Buchanan - Twickenham
Having sent a few enquiries out as one does at the end of a tenancy and looking to move, I was inundated with phone calls and voicemails from Chase Buchanan despite my explicit message in every enquiry ‘DO NOT CALL - due to my shift working pattern I am not able to answer calls during normal working hours’. This having been neglected, I of course was not able to return calls on time but always answered emails as promptly as I could. A property I was due to move into via a separate agent fell through on the day the tenancy was set to begin due to the landlord deciding to move into the property himself with his entire family, so I sent out new enquiries including some to Chase Buchanan. On Friday I listened to a 40 second voicemail from one of their agents whereby he asked for a call back, was silent for half of the message having not realised he didn’t hang up and said ‘ugh I’ve spoken to this girl so many times’. Perhaps see this as an opportunity to sell one of your properties, or have sympathy that I still have not managed to move, rather than complain at the new work prospect and be blatantly rude. I emailed this individual advising him to learn to hang up the phone before making remarks and not to bother contacting me again. I then received both a marketing email and a phone call from the individual the following day trying to offer alternative properties and barely apologising for the ‘prolonged’ voicemail. I told him it wasn’t the fact it was prolonged, but the rudeness of the comment at the end. I reminded him not to contact me again and my decision was based purely on his unprofessionalism. Good luck losing clients with that kind of attitude Chase Buchanan.
G · 14 January 2024
Agent replied · 23 October 2024
Dear G, we are genuinely sorry to hear about the experience you had with our Twickenham office, and appreciate you bringing this situation to our attention. We have taken immediate action by raising the matter with the concerned office.Please be assured that the behaviour you encountered is not reflective of our expectations for team conduct or the service standards we strive to uphold. Your feedback is invaluable in helping us address and rectify this matter internally.If you ever find yourself in need of a new property, we kindly ask you to consider giving us another opportunity to showcase the level of service we usually provide. We are committed to making amends and ensuring a more positive experience for you in the future. Thank you for your understanding, Best regards.
★★★★★ 5/5
TrustpilotEllie has been super helpful in the…
Ellie has been super helpful in the process of looking for a new flat - she's been very communicative and a great pleasure to work with throughout the whole process.
Jennie · 23 February 2024
Agent replied · 23 October 2024
Hi Jennie, thank you for your review. We're thrilled to hear Ellie was super helpful during your property search. Should you need anything else, please do not hesitate to reach out to us. Best wishes!
★★★★★ 5/5
TrustpilotI am tenant in one of the property from…
I am tenant in one of the property from last 3 years , i have found them very professional & helpfull.
Hassan · 7 October 2026
★★★★★ 5/5
TrustpilotThanks Kris
Thanks Kris , you were brilliant from start to finish, sold my house for full asking price from the first viewing, I highly recommend Chase Buchanan at Hampton Hill
Consumer · 1 March 2024
Agent replied · 23 October 2024
Hi there, congratulations on the sale of your property and thank you for sharing your experience with Kris. If you need anything else, please do reach out to the team. Best wishes!
★★★★★ 5/5
TrustpilotFlawless
I can't fault my experience with Chase Buchanan. Pippa was friendly and helpful throughout the process, always quick to answer any questions and offer advice.
Carlitos · 16 May 2024
Agent replied · 23 October 2024
Hi Carlitos, thank you for your review. We're delighted to hear that Pippa provided top-class service and made your experience a good one. Please do let us know if you need anything else!
★★★★★ 5/5
TrustpilotChase Buchanan have managed my property…
Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.
Aspy · 20 March 2026
Agent replied · 23 October 2024
Thank you, Aspy! We’re thrilled to hear about your positive experience with Audrey and her exceptional property management skills. It's great to know that she has provided you with confidence and peace of mind over the years. We appreciate your loyalty and support!
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