Chase Buchanan Plymouth reviews

★★★★★ 5/5

Google

Amazing lettings agency! Moved to the UK in 2019 and after less than 6 month we wanted to move to a house. No agency would accept foreigners with less than 6 months residency but they did! They jumped through so many hoops to help us, even managed to move us at the beginning of the pandemic. We lived there for 2 and a half years and had it not been necessary for us to move due to a family matter we would have stayed there for many years to come! Great help and amazing agency all together!

Matei · 24 October 2022

★★★★★ 1/5

Trustpilot

Poor service, rude staff

I dealt with Danielle,Booked a viewing on Saturday and a confirmation email followed. Received a reminder on the day of viewing. My husband travelled 50 miles to view the property with me only to be told 1 and a half hour before the viewing that it wouldn’t be going ahead as they hadn’t heard back from the tenant for access. I wasn’t told this wasn’t a guaranteed viewing so was slightly confused why it had been ‘confirmed’.I emailed Danielle stating my disappointment due to the plans I had made to see this flat. I then received a call to tell me it was never arranged with the tenant and the confirmation emails I received were automated. I told Danielle it would have been common courtesy to tell me the viewing was dependent on the tenant being available but I was told ‘we don’t work that way, it’s not my fault your husband travelled all this way, are you an estate agent?’ - charming! I have had excellent service from all other estate agents during my search all of which have told me when a property has tenants in and that they will confirm with me when they have heard back. Extremely rude service, I do not recommend!

MS · 24 June 2019

★★★★★ 4/5

Trustpilot

Renewal went smoothly

Renewal went smoothly. Many thanks.

David · 9 August 2024

★★★★★ 5/5

Trustpilot

Vanessa Kelmendi from the Hampton…

Vanessa Kelmendi from the Hampton office found us a wonderful new tenant, who moved into the property very soon after. All the legal checks and the tenancy agreement were conducted quickly and efficiently. Consistent contact was made to inform us of the process, which went smoothly. We would recommend working with Vanessa Kelmendi, she is very professional and helpful.

Vera · 21 April 2024

★★★★★ 5/5

Trustpilot

I recently had notice served on my…

I recently had notice served on my apartment in Twickenham after living there for over 6.7 years very stressful however the only Professional person has been the delightful and honest full of great advice is Claudia De AbreuAssistant Lettings Manager .I move in on the 19.6.24 couldn’t have happened without her .Give her try Neil Geddes

Neil · 13 June 2024

★★★★★ 5/5

Trustpilot

Brilliant Service!

Chase Buchanan helped me let a property. Justin led the way with first advertising the property at the right price and provided good communication through the 6 week period up to the tenant moving in. Will use them again and recommend to others.

Simon · 2 January 2025

★★★★★ 5/5

Trustpilot

Accuracy and Consistency 👌

I’ve tried several letting companies in attempt to get an apartment, but upon finding Chase Buchanan my search and disappointment was offer , their service is truly a top notch which needs a 100% recommendation, most especially the communication and interaction among staffs and clients , not forgetting my No1 Kayleigh ❤️. I will always choose Chase 100 and overtimes .

Ernest · 28 February 2024

★★★★★ 5/5

Trustpilot

Audrey is professional, knowledgeable, efficient, helpful and friendly

Audrey is professional, knowledgeable, efficient, helpful and friendly and always responds to emails snd phone calls which is so refreshing these days.

Cherry · 7 March 2025

★★★★★ 5/5

Trustpilot

Seamless service

Thank you all so much for the service you provided to sell our family home. You have all been so approachable, professional, efficient and reliable that we couldn’t have had a better experience.The house has been in our family well over 50 years so saying goodbye over the course of these last months has been difficult but you found us the right people and made it all happen.We are so grateful.

IZH · 18 February 2025

★★★★★ 5/5

Trustpilot

Thank you Lorenc for finding us our new…

Thank you Lorenc for finding us our new family home.

Cls63 · 2 April 2024

★★★★★ 1/5

Trustpilot

Poor service management

Poor service management. I've been living in their managed apartment for more than a year. Since the water boiler controller not working, it is running 24/7 hence I've been paying more than 500£ electricity bill for long time, ands worst for last 4 months im paying 744£ electricity bill for a small two bedroom apartment despite many request water heater controller issue never been addressed.

Saravanan · 7 October 2023

★★★★★ 5/5

Trustpilot

Flat sale Kew

Dan, Danny and Lauren provide an experienced and personal service: they ensure that it is only they who handle viewings in person, and they are honest and balanced with market appraisals, offering market research as supporting evidence for valuations and negotiations.

Robert · 24 December 2024

★★★★★ 5/5

Trustpilot

Aiden has been great and found us the…

Aiden has been great and found us the perfect tenants

Greg · 28 February 2024

★★★★★ 5/5

Trustpilot

The management team is second to none

The management team is second to none, especially, the manager, Molly. She's been providing speedy services to keep the tenants satisfied and I as the landlord can be sure that the property being taking good care off.

ARTHUR · 5 February 2025

★★★★★ 4/5

Trustpilot

As first-time buyers

As first-time buyers, the whole process was new to us, but Adele, our sales negotiator, was a great communicator and was very accommodating to our requests. She also ensured clear communication between us and the vendor, making the whole sales process smooth and efficient.

Jonny · 21 October 2024

★★★★★ 5/5

Trustpilot

Always on hand

Every time i have need help and guidance, the team in Plymouth have always been on hand to advise no matter the issue. They have always been in contact with me as the landlord, which is all you can ask for when letting a property. They are the experts and would always recommend them to other landlords.

Chris · 28 February 2024

★★★★★ 5/5

Google

Stephen at Chase was very helpful regards the btl purchase, and they will be retained as the letting agent.

John · 25 August 2025

★★★★★ 5/5

Trustpilot

Good estate agency

Good estate agency. Honest and upfront. Reliable. Thank you for helping me find my new house in twickenham

Alison · 4 September 2025

★★★★★ 5/5

Trustpilot

Chasebuchanan have been amazing!

Chasebuchanan have been amazing! They have guided me through the process of buying my first house and given me really helpful advice along the way. They are friendly and approachable and easy to contact. They are always happy to answer any questions I have about the property.

Jack · 20 August 2024

★★★★★ 5/5

Trustpilot

Exceptionally professional

Ellie Hind (Renewal Negotiator) was exceptionally professional, helpful, and quick to respond. She handled a complicated renewal process with ease, making everything straightforward and stress-free. I wish all business interactions were as smooth and efficient. Thank you so much, Ellie!

Phil · 26 November 2024

★★★★★ 5/5

Trustpilot

Renewing lease

I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!

Luxe · 12 November 2024

★★★★★ 5/5

Trustpilot

Knowledgeable and Supportive Agent

I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.

Wary · 1 November 2024

★★★★★ 5/5

Trustpilot

Very professional and so helpful…

Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan

Molly · 4 April 2024

★★★★★ 5/5

Trustpilot

Professional and Helpful

Over a protracted period these people have remained polite, responsive and helpful throughout.

Elizabeth · 19 September 2025