Trusted Agent profile
★★★★★
521 reviews across 2 platforms
1 Albert Terrace, Pitshanger W5 1RL
Northfields's Pitshanger office at 1 Albert Terrace is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. The 2 Facebook count is for the whole business. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Northfields. Each award is assessed separately from the review sites.
Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.
4/5
GoogleDespite the fact that l finally find my house by other agency but can't close my eyes on NOURA'S kindness and attention. It was marvellouse experience with her& THOMAS.
Thank-you very much for your review. We're pleased to hear that you have now found your home and will pass on your kind comments to Noura and Thomas.
4/5
GoogleDespite the fact that l finally find my house by other agency but can't close my eyes on NOURA'S kindness and attention. It was marvellouse experience with her& THOMAS.
Thank-you very much for your review. We're pleased to hear that you have now found your home and will pass on your kind comments to Noura and Thomas.
5/5
GoogleI had a really positive experience with Northfields: the agent we dealt with - Lorenzo - understood what we wanted and was very flexible with viewing times etc. Recommended!
Thank-you Andrew. Fantastic that that your experience has been a positive one. That's what we are always aiming for.
5/5
GoogleAmy (Butler) and Noura (Mehdinejad) were the most helpful, honest and hard working agents when I was looking for a place to rent last year. Although I ended up renting a property from somewhere else at that time, thanks to the good experience with them I will be happy to work with Northfields when I buy a house.
5/5
GoogleJosh Glanville is one of the best kind person that I've ever met
5/5
GoogleRohan's knowledge of the area is second to none great service and always willing to help us surveyors recommend highlyPositiveQuality, Professionalism
Thank you Sofia for your kind words about Rohan, I shall pass them on to him. Much appreciated. Jane for Northfields.
5/5
GoogleFantastic customer service they all top professional agent . Top estate agency I ever seen and I must mention TARA excellent one wish them all the best
Thank-you for your recommendation Mo. We will let Tara know how pleased you were with everything.
5/5
GoogleHad a really good experience with Nick at Northfields when we were looking for a house to rent. He was prepared to do that little bit extra which we really appreciated and nothing was too much trouble. Later on, through my own business I have got to know a few of the team at Northfields and would have no hesitation in recommending them
5/5
GoogleGreat service for letting - Noura ( 20 New Broadway office) walked me through the entire process. Hassle free and a pleasure to deal with. Thanks
Thank-you Gavin. Noura says it was her pleasure. We're so glad you have enjoyed your experience of Northfields.
5/5
GoogleVery helpful and attentive - Lettings Consultant, Lorenzo Tuccari. Lorenzo stayed in contact and updated me with anything I needed to know. Great service, would recommend.
Thanks for the review and the recommendation Sebastian. That's great to hear.
1/5
GoogleI tried to call but the phone number is not correct . Is there any other number i could contact the agency? Please help me with this matter.
Hi there Mindrila, please head to http://www.northfields.co.uk/find-a-branch/ to find the branch & corresponding number you are looking for. What number did you dial that was incorrect out of interest? If this helps we would love if you could amend your 1 star review! Thanks, The Northfields Team
5/5
GoogleJosh was a the professional and the experience was great!
1/5
GoogleAgency not able to take its own responsibilities. They try in every way to cheat young people. Not professional
Dear Mr Possami, I’m sorry you have been unhappy with the service you have received from Northfields. We have tried our best to help you to reach an agreement with your landlord. You confirmed that this matter had been resolved but if that is not the case please get in touch for us to understand the situation further. Aimee.Bruce@northfields.co.uk
5/5
GoogleWe worked with the lovely and incredibly efficient Leah Verasammy. She really took the time to understand what we were looking for - and tracked down things for us to look at. She and the Northfields team are fantastic.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe’ve had nothing but positive experiences with Northfields - Rohan in particular is always friendly and helpful.
Ahh that's lovely to hear E B!
5/5
GoogleReally helpful, friendly, efficient and clearly has good knowledge of the local area. Would definitely recommend. Thank you.
Thanks very much for your recommendation Susan.
5/5
GoogleSzilvia assisted me on my flat hunt and she was very professional and she was excellent at selecting the flats that suited my requirement. She exerted every effort in order to assist me to find and view the flat i was looking for. Thank you so much! Szilvia. Wish you all the best.
5/5
FacebookOverall, I had a very good experience with a purchase through Northfields Estate Agents. For starters, they actually turned up to the viewing we arranged with them (unlike some other estate agents). They guided us through the entire process and were extremely friendly and responsive throughout. My thanks to the Pitshanger team.
5/5
GoogleFantastic customer services from Alexandro... very experienced and knowledgeable... An asset to Northfields Estate Agents A++
Alejandro is very happy that you're happy. Thanks so much for taking the time to let us know - we really appreciate it.
5/5
GoogleReally helpful, friendly, efficient and clearly has good knowledge of the local area. Would definitely recommend. Thank you.
Thanks very much for your recommendation Susan.
5/5
GoogleWe had such great service and attention to detail from Noura and the lettings team at Northfields Ealing Broadway - really well organised and efficient handling of the whole process that resulted in us securing a good tenancy agreement for our house. I'd recommend her as a top agent to anyone!
5/5
GoogleAlejandro from Northfields, Ealing Broadway branch was professional, helpful and very responsive. Would highly recommend. Thank you
Thank-you Kristina. That's really great to hear. Thanks very much for the recommendation.
5/5
GoogleJust completed on my first flat - Northfields and Alejandro especially were fantastic throughout - many thanks
Congratulations on the completion, Fran! We hope you will be very happy in your new home. Many thanks for lovely feedback.
5/5
GoogleI received the best customer service from Noura Mehdinejad. I was really new to the process of renting and felt very overwhelmed at the beginning however, Noura talked me through everything, was very patient and made me feel at ease. She was very thorough, responded to emails quickly and extremely professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northfields's Pitshanger office has 521 reviews across two platforms: 519 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Northfields Pitshanger is rated 4.8 out of 5 across all 521 reviews, and 4.8 out of 5 on Google from 519 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.
Northfields Pitshanger, 1 Albert Terrace, Pitshanger W5 1RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.