Trusted Agent profile · Pitshanger
★★★★★
521 reviews across 2 platforms
1 Albert Terrace, Pitshanger, W5 1RL
Northfields's office in Pitshanger, at 1 Albert Terrace, is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Northfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.
5/5
GoogleNoura at Northfields Ealing Broadway was very efficient and professional when letting our property. It's the second time she has done this for us and I would definitely go to her again in the future.
Thank-you Catherine (both for the review and for using us a second time around.) We really appreciate it.
5/5
GoogleDavid & Jack were absolute legends navigating throguh the first purchase. Always responsive even after bussiness hours and weekendsPositiveResponsiveness, Quality, Professionalism
Thanks Lukas for the 5 stars and lovely comments. We're really pleased to have been able to help you and hope that you enjoy your new home. Have a great Christmas. Beth for Northfields
5/5
Google5 stars agent! Everything went very well and Lorenzo was amazing always ready so solve our problems and aleays there in case we need it. What can I say, 5 Stars!
Thanks Marco! Lorenzo is always pleased to be able to help. Thanks again for your review.
5/5
GoogleFound a place in Ealing on internet. After contacting them, the agent (Amy Butler) was very helpful and honest when showing the flat. Always on time. Procedures and things to do before and after the move were clear. They draft the contract and added all the items as requested. Love the experience with them. Specially since I moved from another country and was not familiar with all the things that needed set up after signing the contract. They send links and recommendations for setting everything up.
Thank-you Maga. We're so pleased that you found everything helpful. We're here to help make things go as smoothly as possible and are very happy that was your experience. Thanks again.
5/5
GoogleThanks to Tom for all the help and support for helping in my search. He was really professional and proactive with the search and was pleasure dealing with. Thanks again Tom.
Thanks Amandeep. We're so pleased to hear that and it was Tom's pleasure too. Thanks again.
5/5
GoogleLeon Shattock from the Ealing Broadway office has been a very attentive and patient agent and I think he just found us a great property to rent. He is prompt in responding all our enquiries and I really appreciate his amazing capacity for listening to us and remembering all our needs and expectations. Moreover he is not like some other agents who will push you and rush you to make a decision. We had a great experience and would really like to thank him again for his excellent work.
Thanks Anna. Leon will be really pleased to hear that you are happy with everything. Thanks again for the great feedback.
5/5
GoogleI called Northfields to discuss a chain and I dealt with Rohan. Rohan went above and beyond to help me and was polite, knowledgeable and helpful. Highly recommended
Thank you Victoria for your kind review of Rohan and it's really encouraging to know that you will recommend our services, it means a lot.
5/5
GoogleAlejandro helped me with my search for a property. Although I didn't find anything in Ealing, Alejandro was still helpful in recommending and putting me in touch with solicitors and a broker.
Thanks very much for your review Ryan. We're always here to help in any way that we can.
5/5
GoogleVery pleased that Northfields secured us two good offers on our rental flat after the first day of viewings. Special thanks to Noura Mehdinejad for making the whole process very smooth and easy.
Thanks for your review, Maggie. We always aim to make things as quick and easy as possible for our clients so that's really great to hear.
1/5
GoogleAVOID BY ALL MEANS After finding a flat matching my requirements, I gave Northfields a call to arrange a viewing. I was asked many personal questions, clearly irrelevant to the property I was trying to see, had to explain in details why I wanted to move out from my current flat, discuss my work position ,travel distance and means of communication to get there etc. I was even told that without giving my full address, postcode, email address and telephone number I would not be able to book any viewing. I put up with all of that, because the flat was looking very promising. Ten minutes had passed, and I was finally able to make a booking. The person I spoke with texted me within an hour asking to confirm the viewing by an email. I did. The very next day ,early in the morning I received two missed calls from the same gentlemen asking to re-confirm once more. I had specifically asked not be contacted on the phone, however I still got back to him and confirmed the viewing once more. The same scenario occurred on the following day, this time a young lady was trying to reach me to "confirm" the viewing. Only two hours after speaking with her, I received a text message from another agent - clearly asking to, yes, you've guessed it: "confirm the viewing" . First time in my life I was feeling like someone involuntarily participating in a Monty Python's sketch. This morning, after my fifth confirmation I headed to the agreed location. NO ONE SHOWED UP. I called the agency once more, and was instructed to enter the building and wander around a little, hoping to stumble across another agent who at that time was assisting another customer. Only then I finally was able to see the flat. I liked it. I liked it a lot. I'd love to take it. However taking into account how I've been treated, being pushed around like that, the amount of incompetency I had to tolerate, it's beyond me. I consider myself a professional ,and can't picture myself paying anything to an agency with such a low standards and complete lack of respect to their own customers. Tomasz Golowacz
Thanks for your feedback, Tomasz. We always do a full registration and ask all the questions that entails to ensure that we know who we are showing round our clients' properties as well as to ensure that we are not showing you something unsuitable. It also helps us to establish if we can offer you anything else that fits your criteria. We then try to ensure that appointments are confirmed (by text if we are unable to do so by phone) so that people do not miss out on viewings. This is especially important on block viewings which we hold on Saturdays where we meet at the property and not in the office. We're sorry that on arrival you thought no-one had shown up but the viewing had actually already begun at the agreed time. Fortunately we were able to join you almost straight away. We're really pleased to hear that you liked the property.
5/5
GoogleThe whole letting experience with Northfields was positive from the very start and this was greatly appreciated in this current (very stressful and competitive!) rental market. The move-in process was smooth and Molly (the Lettings Move Manager) was professional and responsive. I have been renting in London for couple of years now and I have found this agency to be the best one so far.
Dear Furqan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSmooth and excellent experience, I'd recommend this agency based on the service we received. Our agent - Alejandro - was super professional, detailed and was able to answer all our questions around the property. The level of details provided was crucial and after the viewing we left with a very positive vibe. The property advertised (Gordon Road) was exactly how showed in the pictures and matched our expectations. Alejandro did a great job in securing this deal and our offer was accepted 1 day after the viewing. Overall, very satisfied with the service and we appreciate Alejandro for his help and assistance. Thank you.
Thank-you Nevia. Alejandro is delighted to have helped you find your ideal home and we're really pleased to hear how satisfied you have been with everything. Thanks for the review.
5/5
Google5 stars agent! Everything went very well and Lorenzo was amazing always ready so solve our problems and aleays there in case we need it. What can I say, 5 Stars!
Thanks Marco! Lorenzo is always pleased to be able to help. Thanks again for your review.
5/5
GoogleI was very impressed with David Orpin super professional services and tremendous help throughout the process of finding a suitable buyer for my property. The process was very smooth and easy. David always kept me informed throughout every stage of the development and was simply fantastic to deal with. I would highly recommend Northfields and David Orpin to other potential landlords/Buyers. Excellent services!
Thank you for your review Jaskirat, Pleased we could provide you with a good service.
4/5
GoogleWe found a lovely flat through Northfields and Tara was very helpful and worked really hard to ensure we had the keys our new flat in good time. 3 happy housemates.
Thanks Elliot. Tara was delighted to help. We hope you are all enjoying your new home.
5/5
GoogleI came in in such a hurry and Was looking to get something on the now ended help to buy scheme. David really helped me and even though I wasn't going to buy a property with him he really made an effort to explain the ins and Outs for me. Really appreciate everything even though it didn't happen this time.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAmy was super helpful and tried really hard to find me a new home. I wish her all the best and I’m thankful for the support! Thanks Amy !!
Thanks for your feedback Rui - it's much appreciated!
5/5
GoogleHighly recommend these guys, Ed pulled out all of the stops to find me exactly what I was looking for, and throughout the whole process was always available to answer questions, and helped speed up the process so I could complete in time for the Stamp duty break. Ed is personable, professional and super knowledgeable. If I buy in the area again, I will without a doubt come back to Northfields!
Thank you Simran fo the review of Northfields and working with Ed. So pleased that you got everything through in time for the SD savings, hope you are really happy in your new home! Best wishes, Jane for Northfields
5/5
GoogleRohan is professional and helped make the property search a positive experience. Thanks!
Hi Damian, your kind words are appreciated.
5/5
GoogleWe had excellent experience with Northfields, thanks to Kieron and Craig, who went the extra mile to assist us with the purchase of our first home. They supported us througout the process and really pushed for it to go through despite issues outside of their control. We were very happy with the friendly and professional service and would recommend Northfelds to others.
4/5
GoogleAlthough our sale took a long time to achieve, the staff and management at Northfields were very good, courteous & professional. Which made the experience bearable.
Thank-you for your review Michael.
5/5
GoogleRohan Berry was very helpful with some market information. I would recommend him.
Dear Zoe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had excellent experience with Northfields, thanks to Kieron and Craig, who went the extra mile to assist us with the purchase of our first home. They supported us througout the process and really pushed for it to go through despite issues outside of their control. We were very happy with the friendly and professional service and would recommend Northfelds to others.
5/5
GoogleUsually i do not give review at all but for Victoria Chmura, i will do it. She is not just beautiful and kind but she did her job perfectly.Every morning updated us, and helped to get everything ready for the moving time. Such i would highly recommend her and her team.
Thank you for your review, i'm glad i could help you finding your new home. Kind regards, Victoria
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.
