Trusted Agent profile · Pitshanger Lane
★★★★★
718 reviews across 2 platforms
1 Albert Terrace, Pitshanger Lane, W5 1RL
Gibbs Gillespie's office in Pitshanger Lane, at 1 Albert Terrace, is rated 4.2 out of 5 across 718 reviews on two platforms, including 218 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pitshanger Lane office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient service
Efficient service, Josh quided us through every part of the process, would highly recommend Gibbs Gillespie
Dear Mrs Fines,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotI found that honest straight talking…
I found that honest straight talking from this agency has help us find the right marketing strategy.
Dear Dylan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotMoved from an international location
Moved from an international location, Liam set me up and was very helpful overall. Sadly I had to relocate and the move out process was very simple. 100% recomended!
5/5
TrustpilotThis review is for Harry Rai at Gibbs…
This review is for Harry Rai at Gibbs Gillespie's Harrow office.Harry showed us a development recently and I was very impressed by his knowledge, courteousness and friendly approach.He took the time to walk us through the various features of the specific property and proactively engaged with us in order to clear up any uncertanties.Thank you for your time Harry.
5/5
TrustpilotAlthough I didn't use Gibbs Gillespie…
Although I didn't use Gibbs Gillespie Estate Agents to sell my property, they were fantastic at supporting me through the process. They were honest through difficult times, and I highly recommend them.
5/5
TrustpilotPaula chapman and Aqib Hamid both…
Paula chapman and Aqib Hamid both extremely helpful and professional members of your staff.
Dear Maria We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
2/5
TrustpilotLost Sale
The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.
5/5
TrustpilotDealt with my maintenance issue…
Dealt with my maintenance issue promptly and professionally. Excellent service.Thanks a satisfied tenant
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent Service
Gibbs Gillespie didn't let me down, Negotiated the Price as per market condition. Friendly and Listened my concerns and acted accordingly, I am hoping to use them again soon
5/5
GoogleReceived great help from Leah Verasammy in the Pitshanger Lane office in Ealing W5. She gave me excellent and relatable first time buyer advice. She is super professional and has done such a fantastic job at giving me key decisive information for a property search between zone 1 and 3. Really impressed!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat service
They were great for us, and I would recommend them unreservedly.
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotExcellent estate agents
Excellent estate agents , helpful and honest and gave good advice
Dear Martin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeah, Jason and Amir at the Pitshanger Lane office have been amazing for us throughout the whole process. Professional, friendly and extremely helpful. THANK YOU!
Thank-you too. What wonderful feedback. Amazing is what we aim for!
5/5
TrustpilotExcellent
Friendly, approachable, professional. Kept us informed every step of the way. Would highly recommend.
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotWe recently had our flat let by Gibbs…
We recently had our flat let by Gibbs Gillespie.Molly Greenford who was looking after was excellent and very efficient She was always there to sort out any issues and made sure everything went smoothly both for us and the tenants
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. A few hiccups came up now & again & the agents helped us a lot. Recommended 💯💯💯😊 Mandy Carter.
5/5
TrustpilotThank you Gibbs Gillespie for selling…
Thank you Gibbs Gillespie for selling our house. Special mention for Grant P. who was fantastic throughout, and went the extra mile when needed! Also Yoanna who was very helpful during covid viewings. Whenever we contacted the office everyone was courteous and pleasant, messages were always passed on. Great team work!
5/5
Trustpilot5 +++++stars for Lucy and Danielle at…
5 +++++stars for Lucy and Danielle at Ruislip Manor branch.The best estate agent at high street. Warm, friendly and very easy to reach out. Always response to all the questions.
5/5
TrustpilotGreat team
The team was excellent. We received fantastic service.Very friendly and supportive.
Hansi Kalhari, we are so happy to read such a great review about the team at Gibbs Gillespie Estate Agents Ruislip Manor! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
5/5
TrustpilotExcellent Service
From my offer being accepted to exchange of contracts, Luca coordinated all parties efficiently, so everything went smoothly. Thank you Gibbs for your service. Steve W
5/5
TrustpilotExcellant
Excellant, cortious and professional staff that made sale a pleasant experience
Hi Manjit Deooray, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! Best wishes from the team at Gibbs Gillespie Estate Agents Ruislip Manor
5/5
GoogleLeah at the Pitshanger Lane branch was incredibly helpful and went above and beyond for us at all times. From answering the most inane questions to advising on things we may not have even thought of, it was a thoroughly positive experience and we will use them when we come to sell our property for sure.
3/5
TrustpilotHouses are OK
Houses are OK, but they rip you off with £75 pounds when you want to buy a flat. They charge you to "verify" your residence status even if you are British.
5/5
TrustpilotVery professional and hassle free…
Very professional and hassle free service.
Prasanth Pillai, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gibbs Gillespie's Pitshanger Lane office has 718 reviews across two platforms: 218 on Google, 500 on Trustpilot (across the whole business).
Gibbs Gillespie Pitshanger Lane is rated 4.2 out of 5 across all 718 reviews, and 4.9 out of 5 on Google from 218 reviews.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Gibbs Gillespie Pitshanger Lane, 1 Albert Terrace, Pitshanger Lane, W5 1RL.
