Gibbs Gillespie Pitshanger Lane reviews

★★★★★ 5/5

Trustpilot

Exceeded my expectations - Not Once but TWICE

I am very happy to recommend the staff at Gibbs Gillespie, Stanmore. I have nothing but praise for James Sweet and Paula who worked so hard on our behalf to see through the sale to completion. James "sold" my Mother-in-law's maisonette five times before the sale went through. He never gave up and although the sale fell through a number of times eventually he found a purchaser who exchanged and completed. When it came to selling my own house, I had no hesitation in giving Gibbs Gillespie the opportunity to find a buyer. They were very professional, making appointments, bringing round prospective clients and agreeing a sale. Very many thanks. A satisfied customer.

M · 17 June 2021

★★★★★ 4/5

Trustpilot

Efficient and friendly

Dear · 22 December 2024

★★★★★ 5/5

Google

Very helpful team at Gibbs Pittshanger with a big shout out to Jo who has been especially helpful!

Alan · 14 April 2024

★★★★★ 5/5

Trustpilot

Very professional team

Anytime we call with a query staff is always very professional and polite. If they promised to call back they will. Person who evaluated our property knows the market very well. He was very calm , let us choose what we want, didn’t push like other agents do. The job was done very quickly.

Lana · 17 January 2024

★★★★★ 5/5

Trustpilot

Excellent, focused team

They did exactly what they said they would; sold my house for a good price and quickly. Great communications from all staff members. Everyone was very focused on the job in hand and got it done. Excellent job.

Anne · 5 October 2022

★★★★★ 4/5

Trustpilot

GG Ruislip

Sam Robbins (the branch manager of 172 Ruislip High Street) and his team were excellent on the whole who provided a great service. They took into account my situation, achieved the sale and when things were getting protracted they manager was able to step in and accelerate the process. I have dealt with quite a few estate agents and I wouldn’t recommend many but this branch despite some issues were able to work with me to achieve an exchange.

Laila · 18 May 2021

★★★★★ 1/5

Trustpilot

WORST COMPANY EVER

WORST COMPANY EVERThey do not listen to your requests, door has been broken for 1 year there are birds that poo all over the balcony and they did not warn us about it . rooms are nice and they have good houses but estate agent is very inconsiderate to customers .

Hae · 22 February 2020

★★★★★ 1/5

Trustpilot

Gibbs Gillespie Stanmore

Gibbs Gillespie Stanmore - avoid at all costs. The most disengaged, rude, disgraceful agency I have ever come across. The only decent person in the office is Grant - but one person can’t give everyone the service they need! The branch is under poor management. My parents house was on the market with them 20 weeks as per their contract - not one person from the agency has set foot inside their property since 2019, yet they took it on mid 2020, none of the sales agents have seen it, I did all the viewings as how could someone show around a buyer not having seen the house but they didn’t seem bothered if I did the viewings it was one less thing for them to worry about. Not once did we get any proactive conversations when they came to us about clicks, interest, market activity, pricing, feedback... Just weren’t bothered. Even when I emailed notice they didn’t bother to respond, until I chased for acknowledgment and they just said yes received we will stop marketing in 2 weeks. Disgusting attitude of the branch manager Phil Twallin who most definitely should not be in a customer facing role!!! Don’t get into contract with this branch selling your biggest asset. They don’t have the time or inclination and just want the inventory.

NJ · 22 December 2020

★★★★★ 5/5

Trustpilot

Fantastic service and very helpful…

Fantastic service and very helpful people.

Rutesh · 10 October 2024

★★★★★ 5/5

Google

Very efficient service, all the staff we met couldn't have been more helpful, especially our lead contact Heather Davis, who was very generous with her time and ensured our purchase progressed to completion.

Ken · 7 February 2023

★★★★★ 4/5

Trustpilot

Helpful team

Selling a house is very stressful but Gibbs Gillespie were helpful all the way through even having to handle two sets of buyers disappearing off the face of the planet. It was a long process for us and we seemed to have dealt with most of the team at the Ruislip branch some of whom were much more helpful than others. Overall we were pleased with the service especially the number of viewings we had each week which helped to sell the house.

Lyndsey · 21 August 2020

★★★★★ 1/5

Trustpilot

Messed about for a week with wife being pregnant by Alex R.

Spoke with Alex on phone and he alerted me there were a few properties available on help to buy in Uxbridge. I told him was keen and had wanted to view the properties. Alex told me the viewing for the four houses would not happen until 2 weeks. I asked him if i could reserve one and was told that can only reserve after viewing. 2 weeks forward and 3 properties have been reserved. With one being left we went to view the property, and gave them the asking price, our offer got accepted. They set up a mortgage call for Friday the 14 of August 2020. I sent Alex an email to say would the developer go down by £5k potentially as an incentive for stamp duty or furniture voucher i tried to negotiate and at no point did i say i would not pay the full asking price. I told Alex to let me know by end of day. I received no phone call and he had gone and negotiated the property with another buyer without communicating anything to me. I tried to contact Alex the next day and he had booked a day off, i called the office and they said hes on annual leave and has given the property to another buyer. I don't understand what games they were playing but it was a nightmare experience and has been very hard. We spent £500 to get a mortgage in principal also. I cannot explain how much stress Alex and Gibbs Gillespie have given to my pregnant partner absolute farcical experience stay away and i would not recommend to ever go with this company.

Sandeep · 14 August 2020

★★★★★ 3/5

Trustpilot

Harry Rai 5 stars!

Gibbs Gillespie 3 starsHarry Rai 5 stars!I had two viewing appointments on one day when I travel across the city and almost got to the first one they called me saying the agent is called in sick and there's nothing they can do, but cancel the appointments. ( can't you let another agent meet me for just 30 min?)The second viewing is with Harry Rai. He's being very professional, I had a very detailed introduction on the viewing. He also gives me suggestions and tells me what to look out when buying a house.

Bin · 7 July 2020

★★★★★ 5/5

Trustpilot

Harry Rai 5 star

I can not speak highly enough in regard to Harry Rai, who took care of my viewing of a flat. Knowledgable, honest, and experienced, truly the whole package when looking for an advisor for home buying.He was able to highlight all the key features in a structured and efficient way and yet allowed us additional time to see everything in a non rushed manner. At the end of the viewing, he allowed us plenty of time for follow up questions and general advice which he answered using his professional knowledge and wealthy experience

Stephan · 5 July 2020

★★★★★ 5/5

Trustpilot

We had a great experince with Gibbs…

We had a great experince with Gibbs Gillespie, and our guide who help us Joshua Atease.He find us a really comfort a nice home. I recomend Gibbs for all who want a proffesional home guide agency.

Attila · 16 August 2022

★★★★★ 5/5

Google

Absolutely an amazing team! Very professional, polite and friendly (especially Jo and Patricia ).

Remila · 14 April 2024

★★★★★ 1/5

Trustpilot

Harrow brunch(lettings section)lack of professionalism!

I rent a property from this agency,At the beginning they are so kind they do everything for you till you sing the contract, after that if you want to claim something you have to wait ages for example during the winter in my room the radiator wasn’t work properly and was cold(this happened in winter 2018 and they fix it just in winter 2019 when we told them if they are not doing nothing we will not pay the rent for that month). They didn’t contact or talk with landlord about the problem till I call one of landlord friend and after his friend told to landlord the problem.The washing machine broke and I call them to tell the problem and they send me to do all online they don’t care I have to wait weeks till they send someone to assess the problem and to replace or repair the machine, again I contact the landlord friend because this “agency” is not doing anything. The staff from Harrow branch are horrible and they are lack of professionalism!❗️ they don’t listening you and they hang off the phone when you are talking.I work with another letting agency but from this “agency” to the other one is a big difference about professionalism and talking with them clients. The single person with who you can talk and she is doing her job in this company I am happy to write her name, is Amy Bignell.I will never rent from this agency!Even if the landlord is a good one this agency in Harrow brunch is horrible!

D · 21 April 2020

★★★★★ 5/5

Trustpilot

Excellent Service Going Above and Beyond

We rented our beautiful apartment through Gibbs Gillespie (Pinner) and the service was amazing. They were so fast to come back on emails and even during these difficult times of Covid-19 we have received excellent service.Our property is also managed by the GG team and when we had issues with the shower upon moving in, they had someone sent around on the same day who managed to sort the problem. Their staff and their contractors have gone above and beyond. I would highly recommend them as agents!

Emily · 17 April 2020

★★★★★ 5/5

Google

Heather helped me finding a suitable place to live in, my requirements were met and then some. She was superb on a number of items: chasing up lawyers for the probate status, dealing with my lawyers, any items I needed to get done, regular comms so no doubt as to what was going on and more such that I found the whole process of purchasing the property relatively easy!

Anil · 7 June 2022

★★★★★ 5/5

Trustpilot

Outstanding service from Chantelle Taylor from Gibbs & Gillespie in Rickmansworth

I’ve used Gibbs & Gillespie in Rickmansworth for the last 3 years as a tenant and they’ve always been really accommodating with any requests I’ve had. I was particularly impressed with Senior Lettings Consultant Chantelle Taylor as she’s been on the ball in all my interactions with her. She did not just found a new tenant within a couple of days but also managed to support me as a moving tenant around selling my new furniture to the new teants and organising everything so that my checkout was as smooth as possible! Moving out of the country for work I couldn’t have asked for a better person to handle such a stressful move. I wouldn’t hesitate to recommend her and Gibbs & Gillespie in general to any landlord/tenant out there.

Luis · 23 February 2020

★★★★★ 5/5

Google

Excellent service from start to completion, Heather Davis helped us throughout the process and we found our dream home. Very happy with the service provided and fully recommend this Estate agent.

Nicholas · 8 January 2023

★★★★★ 5/5

Trustpilot

Great customer service.

Ali · 28 September 2024

★★★★★ 5/5

Trustpilot

I’d give them 6 stars if I could!

If I could give these guys 6 stars I would! The team at the Stanmore branch have been outstanding. This sale of my mother’s house had some potentially tricky aspects to it but Philip Twallin approached the project with tremendous energy and enthusiasm. He made a stressful situation almost fun! Don’t be fooled, this guy really knows his stuff. He shared his knowledge and experience to help us make our own informed choices. I always felt he and his team had our best interests at heart. I went for a bold strategy and within 2 hours of instructing, GG had a big queue of people ready to view! Within 5 days of putting the house on the market we had half a dozen credible offers on the table. Our file was then admirably managed by James Sweet, who also supported us through the remaining process with great communication. If only my solicitors had been as efficient, we could have got the deal wrapped up within the month! Big thanks to the whole team, including Paula and Grant who I spoke with on occasion. If you’re selling a house don’t even hesitate to engage this agency.

Andrea · 20 July 2019

★★★★★ 1/5

Trustpilot

They are racist

They (Watford/Rickmansworth branch) are racist, cheaters, and totally unprofessional. were extremely rude in showing properties and try everything to delay a deal in order to hoard it to cash buyers. Don't use them and be cautious when dealing, if you have to.

Mr · 7 May 2021