Trusted Agent profile · Pitshanger Lane
★★★★★
742 reviews across 2 platforms
1 Albert Terrace, Pitshanger Lane, W5 1RL
Gibbs Gillespie's office in Pitshanger Lane, at 1 Albert Terrace, is rated 4.2 out of 5 across 742 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pitshanger Lane office, from every platform, shown as written. First names only.
5/5
TrustpilotPerfect in every way.
Wow this agent they were the best. Highly recommend. The whole team from start to finish impeccable service and care. From the beginning they were the most efficient of all the agents. Paperwork hand delivered same day. Calls to check on everything including myself. Just absolute rate this company 110%
5/5
TrustpilotGreat service and extremely helpful and friendly team.
Very impressed with the service from Karam, Dan and Charlie who have all been extremely helpful, whilst being professional and in a friendly manner throughout the letting process.
5/5
GoogleAmazing work by Leah Verasammy to get a very tricky sale done, her professionalism, patience, persistence and negotiation skills were absolutely great. I only have high praise for her and highly recommend her to any seller! Thank you so much and best wishes, ElisabethPositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleSmall shop with friendly staff
We're cat friendly and dog friendly as well as people friendly!
5/5
TrustpilotRenting with Gibbs Gillespie has been a…
Renting with Gibbs Gillespie has been a pleasure, the agents always endeavour to assist me, and out of every other letting agent I have been acquainted with, I recommend Gibbs Gillespie above all else. Their level of customer service is exceptional.
5/5
GoogleLeah at the Pitshanger branch was outstandingly supportive and efficient in a difficult purchase.
Thank-you Nick. We are always very happy if we can make things go a bit more smoothly for our clients and it sounds as though Leah did a great job. Thanks very much for the feedback.
5/5
TrustpilotThe best estate agent
Thank you, thank you, thank you!William, Matthew, Faye, Michael, and Danielle, you have all been amazing!
5/5
TrustpilotGreat service and so helpful.
Thank you so much to the whole team at Gibbs Gillespie in Ruislip Manor. The help and service I received from Tony and the whole team was first class in my search for a property in the Manor.Always helpfull and curteous.
5/5
TrustpilotSecured the right deal.
Good knowledge of the surrounding area and worked with me to secure the right deal. Cannot fault the negotiation process.
1/5
TrustpilotAbsolutely unprofessional company
Absolutely unprofessional company! Very poorly communication and a personnel who has absolutely no knowledge!
1/5
TrustpilotBad customer servive
Very bad customer services. Their tone of voice changes the moment you singed the contract. If you have any problem regarding maintenance you are on your own, they won't help you.I don't know about all branches but I'm speaking about uxbridge branch( management department) from my own experience.
5/5
TrustpilotGREAT EXPERIENCE !!
Great experience with this company ! They helped me all the way through the process from beginning to end. Holly ( Assistant Property Manager ) was extremely helpful. She is great and i will be coming back in future.
5/5
TrustpilotHad a great viewing with Harry Rai at…
Had a great viewing with Harry Rai at Metal Works, Slough. He was very cordial and professional and answered all my queries about the property.
5/5
TrustpilotA very professional service.
A very professional service provided by friendly and helpful staff.
1/5
TrustpilotPoor service from Rickmansworth Office
Poor service from Rickmansworth OfficeKept having to chase them up for info when it should be THEM offering me feedbackUsual Estate Agent tactics, promise you the world and then the inevitable price reduction after they have exhausted their minimal buyer contact, very very disappointed with them
5/5
TrustpilotExcellent service!!
I have just renewed a tenancy agreement with Gibbs Gillespie with my existing tenants. With the expertise of Leanne Watson in the Lettings Team this process was done professionally, efficiently and in the usual exceptional friendly and polite manner.
1/5
TrustpilotUnprofessional
Ruislip office has appaling customer service. Never return calls or emails. Told blatant lies by sales staff. Manager refused to speak to me when I asked to complain so I commented on the unprofessional attitude on their Twitter account only to be blocked ! Avoid !!
5/5
TrustpilotGreat service from Harry Rai Gibbs Gillespie, Matthew Homes Rayners Lane
I have been very impressed with the service from Harry Rai Matthew Homes Rayners Lane on 14th March 2020. He was able to answer all my questions about the property efficiently and point out it’s many features. Excellent friendly service, very helpful.
5/5
TrustpilotPleasant experience
Mr Harry Rai has shown me two properties in Uxbridge; he is very knowledgeable about the area and has excellent communication skills. He genuinely exuded a positive persona and made the property viewing experience smooth and comfortable.
1/5
TrustpilotHorrific Rude Staff
I have never met an estate agents that are so badly organised, rude and fundamentally disrespectful. They have no interest in their tenants whatsoever and are only out to try and get more money. Avoid at all costs and save yourself a lot of trouble!
5/5
GoogleLeah Verasammy in the Pitshanger officec has always been consistently professional, warm and helpful since I first met her in 2014. She brings a personal touch that is genuine and that makes such a huge difference to the stressful process of property buying/selling/looking/advice.
4/5
GoogleVery friendly and really good at keeping us updated before and after viewings. Came up with solutions to problems and thought outside the box with regard to getting the best deal possible. Overall happy to recommend them (and have done so)
3/5
GoogleKnowledgeable
Thank you, Amanda, for taking the time to leave us a review and for recognising the team’s knowledge. We’d really value the opportunity to understand what we could have done differently to make your experience a 5-star one. If there was anything you felt we could have improved, we’d be very grateful if you could get in touch and share your feedback. At Gibbs Gillespie Pitshanger, we’re always looking for ways to improve the service we provide to our clients, and your feedback would be greatly appreciated. Thank you again for choosing Gibbs Gillespie Pitshanger.
1/5
TrustpilotScammers !
Scammers !! gave my neighbours next door 6 weeks sole agency contract at a very low percentage and came in pushing me to sign a contract at a sole agency at double the percentage!!! with for a 16-week contract!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
