Gibbs Gillespie Pitshanger Lane reviews

★★★★★ 5/5

Trustpilot

Responsive and active agent

As a seller, Leah Verasammy was extremely useful and responsive in getting all queries resolved in an efficient manner for both parties involved. Would highly recommend to anyone selling and we will be using them for our next unit on the market in Ealing.

Todd · 12 April 2024

★★★★★ 5/5

Google

We were shown around a number of properties by Lena from the Pitshangar lane office. Lena, David and Abraham were always very easy to get hold of, helpful, proactive and gave us good advice on the Ealing area. Even though we ended up finding a property in a different area nearby that suited our needs better, having dealt with a number of estate agents we found them very professional and we would certainly consider using them as our agents in the future.

George · 8 June 2019

★★★★★ 1/5

Trustpilot

Horrible agent - avoid at all costs!

We rented a property via the Uxbridge Branch and like most of the other reviews on here had a terrible experience. When we moved in the property was absolutely filthy and hadn’t been cleaned. Furniture was broken and there was no working toilet. Gibbs were incredibly slow to respond and took over a month to put in a working toilet. The staff are rude, confrontational and aggressive. Once you’ve signed the paperwork and paid up they have no interest in helping with any other issues. We would have to chase them daily on every issue, but phone calls and emails would go ignored. A guy called Ricky, although a bit more responsive was rude and aggressive to us at times initially. All staff came across unprofessional, unorganised and frankly un-knowledgable. We eventually had to cut our tenancy short as the property was literally falling apart and Gibbs/the landlord refused to spend money on it. The most frustrating thing is then after all of this, the landlord held back some of the deposit. Most laughably was £100 to pick up 3 pieces of litter in the garden... If you’re considering using Gibbs please read the reviews on here and just don’t!

Andy · 19 April 2019

★★★★★ 5/5

Trustpilot

Gibbs helped with the sale of our…

Gibbs helped with the sale of our property and the purchase of our new property. Very professional team and in particular Dom helped to ensure the process was smooth from end to end. Highly recommend!

JKC · 29 May 2022

★★★★★ 1/5

Trustpilot

These guys are a bunch of cowboys

These guys are a bunch of cowboys. We were planning to buy a property from them and they kept fobbing us off for weeks, which almost jeopardised the sale of our property. It’s clear that we were a ‘backup buyer’ for one of their clients and they pretended our offer had been accepted and they were ready to go through with the transaction. Completely unethical. Charlie Miller, the ‘manager’ is rude and obnoxious. His attitude is appalling and quite frankly, I’m surprised he hasn’t been sacked already. Their agents who show potential buyers the properties are also a joke - nothing but glorified door-openers who know nothing about the property or local area. They stand there looking miserable, playing on their phones and try and rush you out of the property in less than 10 minutes. Thankfully, we ended up finding a nicer property to buy with a much better estate agent!We own a few properties in the Uxbridge and Ruislip areas and are looking to invest in more properties in the future in these areas but this entire experience of dealing with Charlie and his team means we will never consider selling/ buying or letting our properties with any Gibbs branch.

Meera · 11 March 2019

★★★★★ 5/5

Google

We dealt with both Patrica and Jason who have both been fantastic! Communication has been very good and messages are always returned quickly. Early days in the buying process for us but so far so good!

Sam · 8 April 2025

★★★★★ 5/5

Trustpilot

One of the best agents

I am very happy with the service I received from Gibbs Gillespie and I would like to give special thanks to Alex Waldoron - AWaldronATgibbs-gillespie.co.uk for all his support from day 1 to post purchase. Thanks for making my purchase journey smooth.

Sandeep · 1 May 2024

★★★★★ 5/5

Trustpilot

BRILLIANT!

Can't fault Gibbs Gillespie in any way, they were thorough, efficient and helpful in every way.In particular Danielle Gennard who was very professional, patient and kind.Would highly recommend Danielle and her team.Many thanks.NCA

L · 28 July 2022

★★★★★ 5/5

Trustpilot

Jordan from the Uxbridge Branch was…

Jordan from the Uxbridge Branch was very informative about all aspects of selling my home. He instilled confidence in me right from the start. He was very pleasant, helpful and professional throughout.

Dawn · 7 September 2022

★★★★★ 5/5

Trustpilot

Efficient process and good customer attention

George presented well at the initial survey and valuation.He gave a clear and well thought through explanation of the valuation with supporting data.Brochure and pictures were turned around quickly and to a high qualityWe achieved 15+ viewings and slightly over asking on the first day of viewings and were happy with the lady that showed people around - very personable.We had a tricky situation with the long chain and our buyer but this was managed well and calmly by George and Kate to reach exchange (when it could easily have collapsed)Communication and responsiveness was very good and we had good access to the team.Overall happy with the service and experience - Better than other agents we have used in the past. Would definitely recommend to others.

MA · 31 August 2022

★★★★★ 5/5

Trustpilot

Selling

George and the team were helpful, proactive, kept us updated and definitely kept our move progressing! It was stressful at times, but George was calm and managed it all well! Would recommend. Thank you!

CAH · 28 May 2022

★★★★★ 1/5

Trustpilot

Truly nightmarish property management experience

Gibbs Gillespie has no concept of client relationship management. We encountered issues with their misreading of a gas certificate date leading to them writing to the Health and Safety Executive despite a valid inspection creating distress for us, our tenants and undermining the credibility of an experienced engineer. Worse, we were described as creating “problems”Unapologetic and jobsworth in nature. Avoid. As to your reply, how about some action? It’s not clear to us what follows from you taking matters seriously and addressing the reputation damage you have caused.

George · 18 August 2022

★★★★★ 1/5

Trustpilot

awful experience as a buyer

awful experience as a buyer. please take your call and stay away if you can as a prospective buyer (or tenants ! i suspect). (as buyers or tenants we are not giving them business, are we?)if you can't, please remember few things.we had been looking for a property to move into and were looking for no chain property. we found a property (though a bit over-priced, could negotiate the price) through gibbs gillespie, and we were told that the property is chain free. branch manager morgan kept saying it is no chain or they haven't been informed but after 6 months of the process (delays likely due to chain they were asking if i can wait for few more weeks). how an estate agent been not informed about a property with chain.? as a first time buyers we made mistake and trusted them (never trust them, if the sellers solicitor is not answering, suspect there is chain even if they say no chain), always take these things in writing from them. if you are okay to wait for 6 months to buy a property, you can trust them, i am sure they are trust worthy for that and they will make all possible ways to delay the process as much as they want.fair on their part, why would they help buyers we are not getting them business, are we ?answering calls, they will only answer if you tell them you will pull out, otherwise they will not reply to calls and emails.Finally after 6 months (with awful last 2 months), could get the keys.So only trust them if you have time and you could wait for 6 months to buy your first property.I also heard from others that they sometimes accept 2 offers simultaneously and don't let each prospective buyers know, and ultimately goes with buyer with highest bid and secured mortgage. I don't know how true this is but as per my experience can't be ignored. (Unfortunately I heard this after I started my buying process otherwise I could have stopped my self there and then.If you want to make your first buying experience pleasent and memorable please avoid if you can.

Kalyan · 12 August 2022

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous - placed my parent's house on to the market with (unfortunately) Gibbs Gillespie after unwittingly believing their spiel - wish we had gone with Robsons 😞 - we only went with Gibbs Gillespie as "apparently" they had many people after Met Chalets requiring modernisation!Gentleman showing prospective purchasers around was obviously unaware of what a Met Chalet was as tried telling my mother there was another one for sale locally until he showed her the same and she corrected him. We were completely misled from the beginning and NEVER use an Estate Agents that have a so called Progression Team - they truly don't know what they are talking about. Every day we were fed story after story with management team and progression team totally contradicting each other and blaming each other - which resulted in a house bound 83 year old and physically disabled 49 year old being left without a sofa, washing machine, cooker, dining room table, chairs, bed, stool, fridge, freezer, dishwasher for almost two weeks.After many years in the legal sector and my father having been a District Valuer we understand there can be many problems involved in Conveyancing but when you are told blatant lies it becomes a bit much. Especially when you are told by the so-called Director that they will call you Thursday (no call received) so sent an email to which the reply came back I tried to call you Wednesday - strange as no message left nor call logged? If this had been the case wouldn't you have tried again or at least sent an email saying you had tried to make contact? Currently deciding whether to take this matter further after their fees of £6,250.00 plus VAT were totally unjustified.

Emma · 24 April 2018

★★★★★ 5/5

Trustpilot

Thank you TJ Carroll for being very…

Thank you TJ Carroll for being very professional throughout this process and for being very efficient, quick to communicate even after office hours and straightforward from the start to finish. We're extremely happy that we had a privilege to work with a professional Estate Agent to buy our first property. Thank you, Nastaca

N · 14 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Recently I was introduced to Karam Sobti based in Brentford. It was a pleasure working with Karam who was pro-active, helpful, efficient and responsive. Thank you Karam.

Jill · 4 February 2023

★★★★★ 5/5

Trustpilot

Grant was essential in getting this…

Grant was essential in getting this process done. And effectively chased the solicitors of both sides and kept everyone informed. Gibbs seem a trustworthy and honest agency, which is something rare in my experience.

Zahirk · 28 April 2022

★★★★★ 5/5

Google

Had a great experience with the Estate Agent and in particular Heather Davis at Pitshanger was very patient, well informed, and a joy to work with.

Alexei · 9 March 2023

★★★★★ 5/5

Google

I bought a flat with the help of gibbs Gillespie pitshanger. Had a great experience with Jo Godfrey, she was honest during the search and very helpful after the offer. Explained the process for us greatly and was very patient when we wanted to visit the flat for measurements or showing it to builders

Saam · 24 June 2024

★★★★★ 5/5

Trustpilot

Tim Buckley from Gibbs Gillespie in Rayner's lane. Gillespie in Rayner's Lane .

Gibbs Gillespie in Rayner's Lane Harrow were amazing during a very difficult time with the pandemic. Tim made sure that I was always informed of any developments to do with my house sale. He was always very professional and understanding and always gave me reassurance when I needed it. My sale was particularly difficult but Tim made sure that we had a successful outcome in the end. I am very grateful.

Samantha · 24 June 2021

★★★★★ 5/5

Trustpilot

An amazing team who really go the extra mile

I had a really great experience selling my property with Gibbs Gillespie Ealing Broadway. Leah, Luke and Rohan are an amazing team who really go the extra mile. Always professional, helpful, knowledgeable and a real pleasure to work with. I highly recommend them.

Helena · 10 December 2024

★★★★★ 5/5

Google

Leah was very helpful regarding our requests for visits, providing information in relation to obtaining planning permission and resolving issues with the central heating/water boiler prior to moving in. Thank-you so much. It was reassuring when others were being far less helpful. Mark

Mark · 7 June 2020

★★★★★ 5/5

Trustpilot

Great service from Gibbs Ruislip Branch

The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then, Luca has been fantastic in getting the lower chain to exchange. I hope completion will proceed smoothly!

Shashi · 2 January 2024

★★★★★ 5/5

Google

I am very happy with the service I received from Gibbs Gillespie Pitshangar Lane in selling my flat. I would like to give special thanks to Jo Godfray for her assistance and advice.

Alison · 14 April 2025