Every review we hold for the Pitshanger Lane office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy family and I were looking for the perfect home and got in contact with Heather Davis. We believe she was specifically selected by God to help us as she was so wonderfully helpful, attentive and genuinely cared about placing us in our desired home. (Not just looking to make a quick buck!) Even so far as touching base with us whilst ill and out of office, to ensure things were going smoothly.
I would highly recommend all those buying/ selling to reach out to Northfield’s Pitshanger, especially if the rest of the workforce are even half of Heather!!!
Beverley and family.PositiveResponsiveness, Quality, Professionalism, Value
Beverley · 24 August 2021
Agent replied · 7 June 2023
Oh thank you Beverley for such a lovely write-up about our Heather. I concur she definitely does genuinely care and I know she will be delighted when we read out your kind words at the team meeting. Thank you and good luck with everything in your new home.
Jane for Northfields
★★★★★ 5/5
TrustpilotPaul Tindley went above and beyond
Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.
Kish · 18 December 2020
★★★★★ 5/5
TrustpilotProfessional and proactive
Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.
Sam · 30 September 2023
★★★★★ 5/5
TrustpilotSo far so good !
We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.
Mr · 6 February 2017
★★★★★ 5/5
TrustpilotSo far so good !
We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.
L · 6 February 2017
★★★★★ 1/5
TrustpilotThe worst Estate Agent that I have ever…
The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!
Tina · 16 July 2021
Agent replied · 7 July 2023
Dear Tina,We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
★★★★★ 1/5
GoogleVery bad experience. dishonest and pushy. wasted our time more than a month until we found out the documents needed are not in place yet for us to purchase the flat and costed us a lot for nothing plus lots of headache for no reason. Not recommended.
Ali · 24 June 2024
Agent replied · 23 August 2024
Dear Ali Tarkian,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleGibbs Gillespie, Pitshanger are absolutely amazing. So good at what they do and such nice kind people. I would highly recommend them. My experience has been fantastic.
Ambika · 14 April 2025
Agent replied · 23 August 2024
Dear Ambika Chauhan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAn honest and considerate company to deal with
An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.
Aakash · 9 October 2022
Agent replied · 7 July 2023
Aakash, we are glad we could help! Thank you so much for your kind words!We do hope we can be of assistance in the future. Take care!
★★★★★ 5/5
GoogleThe team at Gibbs Gillespie on Pitshanger Lane have been exceptional during our search for a new home. They took the time to understand our needs and showed us a variety of properties that would meet our needs. Jo has been particularly helpful, going above and beyond to arrange viewings at suitable times and support us throughout the offer process. Thank you.
Angharad · 13 July 2023
Agent replied · 27 July 2023
Dear Angharad Milenkovic
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe very recently sold our house on Meadvale Road through Northfields now Gibbs Gillespie on Pitshanger Lane. We had an excellent service from all at this branch with Heather Davis as our main point of contact. Throughout the transaction, Heather proved to be highly professional, acted with integrity and kept us informed at each stage of the selling process.
Many thanks to you all,
Siobhain & Mark
Siobhain · 7 February 2023
Agent replied · 7 June 2023
Dear Siobhain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotA Shambolic estate agent
Ever since being interested in a particular property two representatives in Uxbridge branch from this estate agents countlessly harassed the family. Constant calls,emails. Even though the estate agent knows that as a formality with legal paperwork takes time ie bank paperwork. But the estate agents representatives were just pushy and had no acknowledgement of how the pandemic has had a huge impact on paperwork or any form of legal matters.Not just that when a property has huge defects and not acknowledging that a buyer will not risk their own health,wealth in a hazardous property but instead the estate agent just threatens the buyer oh we will put it back on the market.I understand the seller's their circumstances but no this estate agent is utterly a shambles and please DOOO NOT EVER GO THROUGH THIS ONE AGAIN
Anonymous · 22 April 2021
Agent replied · 7 July 2023
Dear Anonymous,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
★★★★★ 5/5
GoogleJason, Jo, Patricia & Kasia have been very proactive and helpful during our house sale process. Their photographing team is very professional as well. Highly recommended!
Desiree · 14 April 2025
Agent replied · 14 April 2026
Dear Desiree Wong
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGreat agent
I had a great experience buying a property with Gibbs Gillespie in Ealing Broadway. All staff were very efficient and handled everything very professionally. Leah and Luke were particularly good and I wouldn't hesitate to recommend them
Anne · 2 February 2024
★★★★★ 4/5
TrustpilotBrilliant team who are very attentive…
Brilliant team who are very attentive and transparent. Really feel like we’re being delivered a service that puts our needs first.
Simeon especially has been amazing and look forward to working with him further.
Leanne · 24 December 2024
Agent replied · 27 December 2024
Dear Leanne
We are very happy Simeon provided you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotDo not trust their words, get everything in writing so you can throw it back at them when the time comes.
Encouraged us to put an offer for a property which already had an offer without informing us about the contract race. The day other buyer signed the exchange of contracts, they call us and inform that the property is no longer available and we are sorry you missed out on it. Absolutely horrible ethics from their Uxbridge branch team especially by Tommy and Dareen. Will never use them again. Thanks for the great experience guys! 2 months of wasted time and money.Edit - Since they have replied, here is the fact. "They were made aware of the existing offer by us within a week of us putting the offer on the property." They said the existing offer did not exist and hence we went through with the process. The contract race was mentioned to us in writing by the seller's solicitor which we had informed your company about. Sorry to say but failure to do your research and being incompetent does not help working tirelessly. Good luck
Neeraj · 1 February 2021
Agent replied · 7 July 2023
We are sorry to read your comments and we appreciate your frustration. However, we are obliged to follow the instructions of our client, and our client, unbeknown to us, decided to accept an offer made by a previous buyer on the proviso that contracts were exchanged directly via the solicitors. Tommy Higgins updated you and explained what had happened as soon as we had been made aware of the situation and he gave you his assurance that he will help you to recover any legal costs you have incurred via Lifetime Legal due to your purchase falling through.At no point was there ever a contract race and you have our assurance that Dareen had been working tirelessly to progress your sale, but we were not made aware that this buyer had continued to pursue our client until contracts had exchanged. Therefore, our hands were tied.We hope this clarifies the matter and if there is anything else we can do to assist you with your home search, please don't hesitate to get in touch.Kind regards,The Gibbs Gillespie Team
★★★★★ 5/5
GooglePatricia at the Pitshanger branch was amazing. The entire team was excellent and assisted us in securing the perfect price for our flat. Much appreciated!
Rashid · 14 April 2025
Agent replied · 23 August 2024
Dear Rashid Ahmed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotKaitlyn Young
Fast response and detail information
Ray · 14 November 2025
Agent replied · 26 December 2025
Dear Ray Lee We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleDealt with Leah Verasammy from the Pitshanger office - she sold a house for us in W13 and was definitely the best agent I have ever worked with in over 25 years of being in the property business. She was so communicative, responsive, professional, on the ball and helpful. Flawless and 10 out of 10 - thank you Leah :-)PositiveResponsiveness, Professionalism
Franklondon1 · 24 August 2021
★★★★★ 5/5
GoogleBrilliant customer service and a pleasure to deal with. Leah was so responsive to any queries I had, even chased the solicitors on my behalf to get things going. Can't fault them at all.
S · 7 June 2020
Agent replied · 7 June 2023
Thank-you so much for your kind words. We will pass on your comments to Leah (who is always very happy to help). Thank-you again for your feedback.
★★★★★ 5/5
GoogleExcellent service by Leah and Jason at the Pitshanger office . Leah kept us up to date at all times with the selling of our property and was very patient with my endless questions!
Nicola · 7 June 2020
Agent replied · 7 June 2023
Thanks Nicola. And please don't worry about the endless questions. That's what we're here for! We're so pleased you were happy with everything.
★★★★★ 5/5
TrustpilotGreat move manager
Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.
CollectPlus · 1 July 2022
Agent replied · 7 July 2023
HiWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 1/5
TrustpilotSlimy, not trustworthy agents
Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.
Helen · 18 April 2024
★★★★★ 5/5
GoogleJo has been great! We have been searching for a house and she’s taken on the challenge as if it’s her own home. She’s a cut above the rest and really looks at the bigger picture giving great advice about the local area as well as knowledge …
Ganan · 14 April 2024
Agent replied · 29 October 2023
Dear Ganan Radhakrishnan
Customer care is important to us so we really appreciate you taking the time to … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
