Gibbs Gillespie Pitshanger Lane reviews

★★★★★ 1/5

Trustpilot

Misleading information. Don't trust them!

Misleading information and very slow commutation. We have been trying to rent a house for 3 weeks now and we still don't even know if we would have the house or not! They change the tenancy agreement without informing us and don't inform us about the extra fees we have to pay. Never again will use this agency again as they don't even know what they are advertising! Awful!Update: still 3 weeks and I don't know if I have a house for when I am back in August! Outrageous!!!! The branch I'm having to deal with is Ruislip's. Not even possible to contact anyone to make a formal complaints! I'll be reporting them to Trading Standards

Karsha · 22 July 2019

★★★★★ 5/5

Trustpilot

Outstanding help and support from the…

Outstanding help and support from the Manager Sam and staff, especially Sinead at the Ruislip Office all the way till completion. Very professional, emails and calls were always answered, they helped and guided us at all times right up to completion we are very pleased with their work.From the first viewing to completion was 7 weeks.Would highly recommend and use Gibbs Gillespie in the future.

Saroj · 25 October 2018

★★★★★ 5/5

Google

Jo has been brilliant - very helpful, taking her time to respond to all our questions in a timely manner.

Despina · 14 April 2025

★★★★★ 1/5

Trustpilot

Just horrible

Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beaware of 20 weeks contract.-----for some odd reason i can't respond to the reply of Harrow Branch manager. However, i;m happy to publish all the transcripts of data/voice, only if Gibbs Gillespie(its more than harrow branch) are willing as we're governed by GDPR. Tim, i don't think you can run a business by sitting in a ivory tower and delusional about facts.

Santosh · 1 May 2019

★★★★★ 5/5

Trustpilot

Had a great viewing with Harry Rai at…

Had a great viewing with Harry Rai at Hurricane Court. He was very friendly and professional and answered all my queries about the property.

YeeChin · 20 February 2025

★★★★★ 5/5

Google

I dealt with Amir Ouri and had a really positive experience. He is always contactable, efficient and I would highly recommend Amir from Norhtfields. Good company with great service.

Teresa · 7 June 2020

★★★★★ 5/5

Trustpilot

Exceptional service on a probate sale

Exceptional service on a probate sale. I couldn’t be more impressed with the care and attention I received.

Susan · 2 May 2025

★★★★★ 1/5

Trustpilot

I write this review as I await…

I write this review as I await emergency surgery in hospital since Christmas Eve highly likely bought on by the sheer stress I have been put through these past months as we were served a no fault eviction.. just another contributor to the homelessness crisis despite having paid over £80k+ towards someone's lifestyle/asset it seems these f'ers just cannot get us a property to rent.. pets, part dss etc seems to be such an issue with unscrupulous private landlords my advice find built to rent with legitimate corporate landlords less discrimination and a better chance

AngelaA · 6 January 2024

★★★★★ 1/5

Trustpilot

Have had a bad experience from Day 1…

Have had a bad experience from Day 1 with them! I hadn’t heard anything regarding move in details despite sending emails and calling only to be told it’s all under control and they will be in touch it’s not till I called two days before my move in date was I to find out that there was in issue with the referencing agency which they were hopeful would be sorted however could not assure me whether I would be moving into the flat in two days. I had confirmed my move in date a month prior and to be told there was a potential that it may not go ahead two days prior was extremely stressful! Once that hurdle was sorted and I got to move in day, I walked into a flat that had not be cleaned not even a basic hoover let alone a professional clean! This is because to save money they performed the check out inventory and check in inventory on the same day! The previous tenants had moved out a week or so prior. Nobody even went into the flat to see if it was clean! I had arranged for a cleaner to come clean the flat I was vacating so I had to use her to clean this flat, hire a rug doctor to clean the carpets and then fill multiple holes in the walls and paint the whole flat. As it was a Saturday Gibbs couldn’t arrange anything to aid despite this being their fault for not performing the necessary checks! They then gave me the hope that they would try arrange a cleaner for the flat I was vacating which was an empty promise because after a day of chasing them I gave up and they never got in touch either to apologise or offer any further assistance I then had to clean my previous flat myself after working long days at work, and because I did the clean at night when I was doing a touch up paint job I didn’t notice the paint didn’t match the walls but this was picked up the following day when I was checking out which was too late I then incurred a charge for the previous landlord to paint the wall again. Despite Gibbs poor efforts at helping they did offer to reimburse the costs I had incurred. However chasing them to get these costs reimbursed has been a night mare. I moved in almost two months ago and I still haven’t received the funds I phoned the agent multiple times only to be given false promises, I sent a few emails that were ignored and now this week when I had enough and sent a harsh email did I get a response to my email. In this email I was assured I would receive the funds by yesterday the latest. Another empty promise. I am at a complete loss at what to do now. I shouldn’t have to beg. I am beyond diasspointed with this company and I will never use them as an estate agents again in the future!

Nausheen · 26 October 2018

★★★★★ 5/5

Google

Thank you to Jo and Jason Godfrey for making the buying of our house so smooth - much appreciated

Chiara · 14 April 2025

★★★★★ 5/5

Google

Great experience with Jo so far who is friendly, professional and very knowledgeable about the area we are searching.

Andy · 14 April 2025

★★★★★ 5/5

Google

Great experience as our local agent Jo had extensive knowledge of the area with great tips on hidden gems!

Lulu · 14 April 2025

★★★★★ 5/5

Trustpilot

Sale of property

We had an excellent experience selling our house through the Gibbs Gillespie Stanmore branch. All the staff were friendly, professional and efficient. A special mention and thanks to Grant Pettersson who was a pleasure to deal with, always providing good advice and helping to get the sale pushed through succesfully and for above asking price.

Graeme · 31 August 2021

★★★★★ 5/5

Google

After 3 months with a local estate agent trying to sell my flat, I decided to list with Northfield as the sole agent. I had a good experience from when I bought the property with them and felt that they would have a good coverage in the market. Within 1 month my flat was sold for the price that I was looking for. I have nothing but good feedback for this estate agent. My agent Amir always went the extra mile to keep me regularly updated throughout the process and was genuinely a pleasure to do business with. Compared with other estate agents that I have dealt with, these guys are a cut above the rest. Many thanks to the team - Amir, Jason & Leah.

Kitty · 8 June 2018

★★★★★ 5/5

Trustpilot

Made it eventually....................

Great help from Lucy in GX and then especially from Ameeta who helped the completion and suggested the excellent removal company.

Peter · 11 March 2025

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. I have been with gibbs for over 10 years as a landlord and the past few years the service has gone downhill. Unprofessional and would not recommend.

Anjali · 5 November 2024

★★★★★ 1/5

Trustpilot

Disgusting people

Disgusting people, zero professionalism, they tried to extort money from me during the check-out of the apartment. Harrow branch, They didn't even review the previous report. I don't recommend them. They don't care about the customer at all.

Consumer · 27 June 2024

★★★★★ 5/5

Google

Fantastic agency - Leah was instrumental in our move . She found our buyer and helped us cement our onward purchase . Communication was outstanding and kept us in the loop every step of the way. Will be a repeat customer when selling our new home in the years to come :) Thanks for making it happen . Sat and Sharon Shokar

Satinder · 8 June 2019

★★★★★ 1/5

Trustpilot

Poor service from property management team

Shower floor tiles were broken when we moved in. It was in the tenancy report. We then reported it again when the floor began to erode and cave in. After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting! We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed. Almost 2 weeks since he came and still no feedback as to next steps. Health and safety of tenants clearly isn’t a top priority.

Steph · 2 December 2023

★★★★★ 5/5

Google

Heather Davis is one of the most professional agent I have cooperate with .PositiveResponsiveness, Professionalism

Sshen · 24 August 2022

★★★★★ 5/5

Trustpilot

I would recommend Gibbs Gillespie to my…

I would recommend Gibbs Gillespie to my family and friends, their customer service was great, and I was constantly kept up to date with my purchase. Friendly and warm team, especially Harry Rai.

Preet · 3 November 2023

★★★★★ 5/5

Google

This is the second time we have bought through Leah in the West Ealing area and again is was a great experience. Leah listened to what we wanted from a property and then found the perfect home. Throughout the transaction she has been helpful and responsive. She has made what could be a rather stressful time much easier! Could not recommend herself and the Pitshanger team more highlyPositiveResponsiveness, Quality, Professionalism

Millie · 24 August 2021

★★★★★ 5/5

Google

Pat.O' Sullivan, the agent for the vendor, has been more than helpful to me. She is very motivated and proactive. A great communicator keeping me in the loop at all times. I highly recommend her for her professionalism, efficiency and …

Lucy · 14 April 2024

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)

Sundeep · 17 February 2021