Trusted Agent profile · Ealing
★★★★★
745 reviews across 2 platforms
1 Albert Terrace, Ealing, W5 1RL
Gibbs Gillespie's office in Ealing, at 1 Albert Terrace, is rated 4.2 out of 5 across 745 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Gibbs Ruislip Branch
The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then, Luca has been fantastic in getting the lower chain to exchange. I hope completion will proceed smoothly!
5/5
GoogleI am very happy with the service I received from Gibbs Gillespie Pitshangar Lane in selling my flat. I would like to give special thanks to Jo Godfray for her assistance and advice.
Dear Alison Gardner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJo Godfray showed us around two properties this week. She was professional, friendly and patient with our many questions and requests. I recommend her highly if you’re looking for an experienced estate agent:
Dear Maxine Brightman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJo and Jason have been absolutely delightful to deal with. They’re always quick to respond and great at keeping me updated. I would happily recommend them to anyone looking to buy or sell!
Dear Sophie Stanhope Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNever again!
The sales team including Grant Pattersson is terrible in relation to communication with seller and buyer. Unprofessional and careless.I will never go back again.
Dear Reza Paymai,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFantastic service from Gibbs Gillespie
Fantastic service from Gibbs Gillespie, a great team, Especially Matthew Barseghian and Elaine Lawrence who were very professional and went over and above any expectations i had with the sale, Thank you all
David Ward, we're happy you found our staff to be so supportive during your experience here at Gibbs Gillespie Estate Agents Ruislip. Have a lovely day! - Gibbs Gillespie, Ruislip
5/5
TrustpilotAttentive
Attentive, professional and prompt service . The company also has a caring attitude.Special mention to Danielle for her professional attitude and her “over and above”communications during a difficult sale. ThankYOU TEAM Gibbs.
Kim Markwell, we are so happy to read such a great review about the team at Gibbs Gillespie Ruislip Manor! We're so glad that we were able to go above and beyond your expectations!Best wishes from all the team at Gibbs Gillespie Ruislip Manor
5/5
GoogleGreat agency, and in particular Jo was very kind to us, showing the flat several times and with short notice and flexibility, and they helped us a lot in the negotiation process.
Dear Marco Trizzino Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSold our first home..
We used Gibbs to sell our home. This was the first time we had sold a house so was new to the whole process and the whole team were very friendly, supportive and helpful to ensure the sale went through As smoothly as possible. House move is always a stressful time but they always offered assistance and explained all parts of the sale process so really put us as ease and made it as stress free as possible! We highly recommend using this branch for your home move. Thanks to all the staff..
Hi Maria, we are so happy we were able to help you out and that you had such a positive experience with the Gibbs Gillespie team at Ruislip Manor. If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor
1/5
TrustpilotAbsolutely awful experience moving into…
Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!
5/5
TrustpilotAbsolutely Fantastic!
We have nothing but such gratitude for Gibbs Gillespie, all the team have been so brilliant from start to finish. They made us feel every bit at ease with both of our transactions, nothing was ever too much to ask, always at the other end of phone to help with anything that we needed! They have been an absolute delight and we would never hesitate to refer their services to anyone that asked! Absolutely fantastic thank you so very much. We are now very excited to start our next chapter of our journey with a huge thanks to all the team for getting us here!
Dear Jodie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat People, Great Service
Delighted with the service from Gibbs Gerrards Cross, particularly Charlotte Statham who was extremely helpful, honest, and professional during the process of letting a flat. They made a real effort to get the letting pushed through in time for our deadline. Highly professional, highly recommended,. Thank you.
5/5
TrustpilotWe had a lot of help especially from…
We had a lot of help especially from Rebecca who didn't mind letting us see the flat we have bought many times
Dear Pamela Taub Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
5/5
TrustpilotGibbs Gillespie Uxbridge is one the best Real Estate Agents.
Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.
Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management
5/5
GoogleRecently had a great experience viewing properties with Bryan who not only understood our needs, but who also ensured we were treated with courtesy and respect. We would have loved to work further with Bryan for our purchase, though we found a property elsewhere. We hope our paths cross in the future as it was a rare gift to work with some who actually did their job efficiently and well.
Dear Philippe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotVery upsetting and unprofessional
I contact the Stanmore branch regarding a property available for rent that was perfect for me and my partner. I was lucky enough to find the listing as soon as they put it up. I contacted them via the form on Zoopla and they called me and were very rude: didn't identify themselves and asked "How can I help?". I didn't even know what the call was about until I asked if this was about the property.They asked for a few details about annual income, etc and said they would contact the current tenant to arrange a viewing when it was convinient for them. A few days later, I called them back asking about the viewing, they said they were still awaiting for a time and date. The next day, they put up on Zoopla that the property was let. We didn't even get the chance of viewing the property and they didn't contact us back saying the property was let by someone else.Very upsetting and unprofessional approach.
Dear Evelyn We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotMoved in to a flat which was filthy
Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen. Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again
Dear Adam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleWe used the Pitshanger Branch of Gibbs Gillespie to sell our Ealing town house. The team, Jason, Patricia and Jo, were brilliant - proactive, helpful and patient in navigating us through all the details that arose, leading to a successful sale. We would certainly use Gibbs at Pitshanger again and recommend them highly.
Dear Pamela Dickson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe are in search of our forever house and Jo at the pitshanger office is super helpful, I cannot recommend Gibbs and Gillespie in pitshanger enough, thank you!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleStaff were very pleasant, courteous, and efficient, and although we had a few setbacks in a very hard market, the staff at Gibbs Gillespie persevered, and achieved a sale
Dear Lesley Winograd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery satisfied
I have found Josh to be very professional and always available on the phone if I have any queries or concerns. I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.
Dear Nicole Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotGood professional Service
Good professional, attentive and informative service from Aqib. Received timely and accurate feedback with regards the sale of our property.
Dear Milan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
