Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 1/5

Trustpilot

Slimy, not trustworthy agents

Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.

Helen · 18 April 2024

★★★★★ 5/5

Google

Jo has been great! We have been searching for a house and she’s taken on the challenge as if it’s her own home. She’s a cut above the rest and really looks at the bigger picture giving great advice about the local area as well as knowledge …

Ganan · 14 April 2024

★★★★★ 5/5

Trustpilot

Great Estate Agent!

Leah Verasammy at Gibbs Gillespie was fantastic! Her dedication to the task, thoughtful and inclusive approach to problem solving and clear and effective communication was exemplary. I am very pleased I picked this firm at Ealing Broadway.

Website · 18 October 2024

★★★★★ 5/5

Google

We had a good experience working with Gibbs Gillespie. Jo is friendly and professional and showed us some great places in the local area.

Neythen · 14 April 2025

★★★★★ 1/5

Trustpilot

Worse experience ever.

Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020

MrT · 21 September 2020

★★★★★ 5/5

Google

Jo and Jason have been absolutely delightful to deal with. They’re always quick to respond and great at keeping me updated. I would happily recommend them to anyone looking to buy or sell!

Sophie · 12 December 2024

★★★★★ 1/5

Trustpilot

Would rate 0 only if it was allowed

Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.

Gaurav · 13 September 2022

★★★★★ 5/5

Trustpilot

Excellent service by Gibbs Ruislip

The support given to us by the whole team at Gibbs Ruislip was excellent. Particular thanks to Sinead and Elaine.

PM · 4 September 2022

★★★★★ 5/5

Trustpilot

First time seller

It was my first experience of selling a property, and the team at Gibbs Gillespie (Ruislip Manor) made the whole process smooth and transparent. I was kept well informed at every stage, and the team were all really helpful.

Helen · 28 August 2024

★★★★★ 1/5

Trustpilot

A great agency to repels tenants

I wish there was a way to warn landlords how many prospect tenants they are losing just because of the agents' attitudes. They have rules that I have never experiences before, like you must earn 30-35 times the rent? Fetch me guarantor just in case. Am I buying a property? I hope this reaches to landlords to open their eyes.Btw just don't take my word, try calling Ruislip branch, try to learn more about the property and first you have to answer all your financial life before you can actually get a positive answer. If you do call, please do not blame me after how you fell.Edit: Thanks for your reply, however even if I can pay in cash two years rent and run companies with huge turnover?? In the end I may not want to pay myself a huge wage after all? :) Just don't see your point, I believe you are losing really decent tenants with your rules. what can I say, that's your strategy.

Steve · 17 June 2020

★★★★★ 5/5

Trustpilot

Georgia Smith was most helpful and…

Georgia Smith was most helpful and efficient in successfully renewing the annual Tenancy Agreement with my existing tenants.

David · 8 November 2022

★★★★★ 5/5

Trustpilot

Monil Patel of Gibbs Gillespie services…

Monil Patel of Gibbs Gillespie services for letting were excellent. He was professional in dealing with me and responded timely to any queries raised. Positive outlook and professional advise given.

Arvind · 10 January 2025

★★★★★ 1/5

Trustpilot

Shocking

I have called the Uxbridge branch almost every single day in the last 2 weeks and they would always assure me someone will call back and they never have.i am utterly disgusted by the level of professionalism of this company.i have managed to reach other companies who have literally completed all of my enquiries in a matter of 10 mins. probably the worst customer service ive ever received from any company ever. They do not honor their promises and it seems like they are too busy for you always.

Fabian · 31 May 2020

★★★★★ 5/5

Google

A perfect Repredentative of Gibbs Gillepsie. Most effivirnt and patient

Anna · 3 September 2025

★★★★★ 5/5

Trustpilot

All my questions answered on time and…

All my questions answered on time and supported whenever needed . All the staff were just one phone call away . I would like to thanks Tim Buckley who supported me throughout the process.

Amitkumar · 17 January 2024

★★★★★ 5/5

Google

Just a shout out to Jo who has been very professional and easy to work with during our search for a home.

JP · 14 April 2025

★★★★★ 5/5

Google

Jo, our purchase negotiator, is a complete delight to work with. Jo offers super prompt & accurate communication, a consummately professional attitude & somehow managed to be encouraging yet honest throughout the process. Jo really helps to minimise the stress of finding a new home.

Ali · 14 April 2024

★★★★★ 5/5

Google

Nice Sales team , very good responding time , Patricia did her best to help us navigate through this complex process ( specially for first time buyer ) ,overall we can easily say that: the sales team is providing great service . highly recommended .

Ziad · 14 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend the Stanmore branch

Very good advice from Rahul and Philip all the way through the selling process of my late mother-in-law's house. They provided a realistic valuation and quickly offered a list of potential buyers; we sold the house within a week. Through a protracted process to exchange, Rahul and Philip helped manage the process and were responsive in getting issues resolved. I'd highly recommend the Stanmore branch.

John · 14 October 2022

★★★★★ 5/5

Google

Dealt with Leah Verasammy from the Pitshanger office - she sold a house for us in W13 and was definitely the best agent I have ever worked with in over 25 years of being in the property business. She was so communicative, responsive, professional, on the ball and helpful. Flawless and 10 out of 10 - thank you Leah :-)PositiveResponsiveness, Professionalism

Fl1 · 24 October 2020

★★★★★ 1/5

Trustpilot

Ruislip and Stanmore branch

This review is for Ruislip Branch- I was supposed to have a viewing booked for Saturday afternoon at 2pm. I called the office at 2pm sharp as I did not see anyone there and was told the booking had been moved to 3pm! No communication and no email! I was respectful enough to come in the pouring rain with a young child and they didn’t even bother to call me to update me on the time! Then I was told that Jordan Douglas had made the booking and I needed to speak with him. I was assured that he would call me on Monday morning with an explanation as to what’s happened! Surprise surprise, I haven’t received any forms of apology! The weekend before, I was viewing a house in Stanmore area. Again, the agent failed to turn up!! Not only did they not tell us they were not coming, but again there was no follow up phone call to apologise for this extremely unprofessional behaviour! I will never be using Gibbs Gillespie again!!

Kshama · 29 October 2019

★★★★★ 5/5

Google

I’m grateful to Patricia for her assistance during the entire process. She is both friendly and incredibly helpful

Ahmed · 22 May 2025

★★★★★ 5/5

Google

It was a pleasure working with Gibbs Gillespie and especially Jo. She was really helpful, knowledgeable and friendly. Would highly recommend

Daniel · 14 April 2025

★★★★★ 5/5

Trustpilot

A great overall experience for my first…

A great overall experience for my first house purchase. Rosie was very well informed when showing us around the house. Thomas kept me updated at every stage and the process went smoothly.

Reena · 3 February 2024