Trusted Agent profile · Ealing
★★★★★
745 reviews across 2 platforms
1 Albert Terrace, Ealing, W5 1RL
Gibbs Gillespie's office in Ealing, at 1 Albert Terrace, is rated 4.2 out of 5 across 745 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotBest experience ever
Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)
5/5
GooglePat.O' Sullivan, the agent for the vendor, has been more than helpful to me. She is very motivated and proactive. A great communicator keeping me in the loop at all times. I highly recommend her for her professionalism, efficiency and …
Dear Lucy Goh Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleLeah Verasammy from the Pitshanger office was absolutely fantastic helping us with our house search. She really went above and beyond, always so patient and lovely. Massive thanks Leah!
Thanks for your review Emma. We're so pleased that you're happy and will pass on your thanks to our lovely Leah.
1/5
TrustpilotWe have had a really bad experience…
We have had a really bad experience with Gibbs Gillespie Pinner on what should have been a very exciting period for us purchasing our first property. We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase.Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them. Lauren, Danny and Ellie never returned any calls.The only person who was willing to help and was always respectful and polite was Thomas who would return our calls and help us as much as he could.Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet. I then had to go back to my solicitors who contacted the sellers solicitors who were more helpful and confirmed I could collect my keys from them.They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use
1/5
TrustpilotVery bad agencia
They are a very bad real estate agency. We wanted to rent a house that we talked about and there were certain details to confirm but in a matter of hours they raised the price of the house, what a lack of seriousness and nowadays as the cost of living is crazy and unscrupulous. My question is, do the owners know what they are doing with their properties, why do they have to have a contract and a valuation of the property? Bad performance of the agency.
1/5
TrustpilotVery-very disappointed with services. Cant give even 1 star.
Very disappointed with service. We were waiting to receive the keys for new property and on the last point they said landlord had pulled the prop your from market, and they never inform us this before so at least we can start searching another property. Very bad service, please do not trust on their words and do not rely when you buying property from them.
We acknowledge your feedback Jass Kaur. However, we have no record of you or any customer experience matching your account, nor can we verify anything about your identity from your Trustpilot account. Which of our offices were you dealing with? Does your review relate to letting a property or buying one as you refer to both?
1/5
TrustpilotPlease avoid Gibbs Gillispie if you are…
Please avoid Gibbs Gillispie if you are tenant. If you do please read their terms and conditions. Worst experience. I gave them a notice to move on 8th December and they told me the notice will not be counted until the next bill date and I will have to wait 2 months to vacate. But most property notice period is one month. I am forced to pay rent for extra months and pay rent at 2 places.
5/5
TrustpilotMy experience with Gibbs has been…Great
My experience with Gibbs has been great, the acted as the middleman between us and a house we were buying in Harefield. We had a fantastic experience throughout the process. First our experience was with Ian who showed us the house, then Matt who handled the offer and negotiations and Luca who took us through the whole process to completion. I have to give Luca a special mention as we were in daily communication. He chased all solicitors including our buyer who was at the bottom of the chain and got the deal over the line. Without him being as proactive and on it, I don't think we would have completed yet. The whole office made this a fantastic experience and I wouldn't hesitate to use them if we look to sell again. Big thanks to everyone involved helping us to secure our dream house.
1/5
TrustpilotUNTRUSTWORTHY COMPANY
It has been the most tedious experience using Gibbs Gillespie as an agent to let out our flat. No one ever responds in time, or if there is a response it is filled with empty platitudes and straight out lies. During the rental period, we found they took more than the expected fee and we had to calculate for the last year and inform them of erroneous deductions. After which it took them over 3 months to return the money owed to us. We are now facing unneeded delay in returning the deposit to the tenant, inconveniencing everyone during these troubled times. Their emails are empty of meaning or action and words strung together for the sake of a reply. I would never recommend using this company for lettings or sale.
5/5
TrustpilotCaring, Efficient, Responsive
I want to commend Leah Verasammy from the Ealing Broadway office at Gibbs Gillespie and her team of Rohan Berry and Luke Malik for the excellent service they provided to us when we put our house on the market. From the outset they were friendly, helpful, efficient, and responsive. I would particularly like to praise Leah for her incredible communication, listening and negotiating skills. On those inevitable occasions where an issue arose, Leah always managed to find a resolution that satisfied all parties involved. On numerous occasions, she went the extra mile to ensure things progressed as smoothly and speedily as possible. She has a charming and engaging manner, and genuinely cares about her clients. And perhaps best of all, she has a very calming effect on people, which is an extremely valuable asset for this business!
5/5
TrustpilotPinner Lettings - thank you for a swift let
Joseph Mule at the Pinner branch helped us let our flat, he was great to work with and responded to our queries swiftly and professionally. Once the tenant was found he passed us to Molly Greenfield, the Lettings Move Manager, she was very professional and helpful in ensuring the tenancy documents were in place and coordinated with the tenant for a smooth let.Thank you both.
Dear Pp,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGibbs Gillespie are efficent and on the…
Gibbs Gillespie are efficent and on the mark. I had the pleasure of being helped by Lucy Kelly in regard to my cistern and boiler not working properly. They sent a very professional young man called, "George" to help and he fixed everything in just 1 hour and a little bit. They are brilliant!
5/5
GoogleWe recommend dealing with GIBBS GILLEPSIE, excellent service when buying our first dream home in Britain, especially JO Godfray. She was very cooperative from the beginning and made things easier and followed up very quickly to shorten the time. Very happy with the service provided and totally recommend this estate agent.
Dear Mahmood Noaman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe viewed two properties with Jo who was friendly, helpful and knowledgeable about the local area. Communication with the agency has also been great - not too much nor too little. We've had a very positive experience so far.
Dear Tom Mcdermott Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHeather was so friendly and helpful, available and calm 👍👍👍 …
Dear Bojana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJo is absolutely lovely, honest and reliable. Please feel completely confident in her capable hands!
Dear Charlotte R Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJo was very helpful and responsive, helping me secure the house I wanted to buy.
Dear Alexia Parmentier Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRent - Uxbridge branch GG
After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.
Dear Zeljka , We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleGibbs Gillespie were the agents for the Seller on our purchase and honestly they could not have been more helpful. The transaction went so smoothly from start to finish and we really appreciated their professionalism, efficiency and …
Dear Sabrina S Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleGibbs Gillespie sold our house in August. It was a long journey but certainly no fault of the Estate Agent who held our hand along the way! No problems whatsoever and of course would use again if needed
Dear Marie Kelly-williams Customer care is important to us so we really appreciate you taking the time to … More
2/5
TrustpilotLandlords beware
Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.
Dear Harpreet Malhi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotPraise Danny for his excellent service, he went above and beyond
I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you
Dear Marja Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Danny and the Pinner Team a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotExcellent journey from beginning to…
Excellent journey from beginning to end.Michael and Danielle were with us all the way, and made what was a stressful time, more bearable.Thank you
5/5
TrustpilotWould recommend - thank you, Luca
We had a very positive experience Gibbs, in particular with Luca. He was very on the ball during the crucial stages of both our purchase and sale was keeping us updated almost daily, which really helped given the stressful nature of moving house. It was a long process but Luca helped with all the chasing of parties and regular updates. Thank you, Gibbs & Luca for all your help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
