Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 1/5

Trustpilot

Terrible service during buying a…

Terrible service during buying a property. Seller left trash in attic and garden,...but made sure to take thermostat and smoke alarm. I feel estate agent have responsibility to see smooth transition of process till keys are handed.. they ask to come to their office and pick keys and do not care what state house seller has left. I feel that service as unprofessional.

Sugz · 21 February 2022

★★★★★ 5/5

Trustpilot

Big thank you to Gibbs Gillespie

Big thank you to Gibbs Gillespie, Ealing Broadway for helping with the sale of our flat. Particular thanks to to Leah Verasammy for finally getting it over the line after what ended up being a frustratingly drawn out sale and to Rohan and Luke for their excellent service when initially marketing and negotiating on the property. The team were very professional and friendly throughout and I would not hesitate in recommending them.

Sonia · 27 February 2024

★★★★★ 5/5

Google

Heather Davis from Pitshanger lane branch has been great throughout. She has a very positive attitude and her way of working is thorough and always on time. She constantly communicated from the very beginning from viewing feedback to the final solicitor exchange situation. When things took longer than usual, she proactively reached out to provide a detailed explanation.PositiveResponsiveness, Professionalism

Kevin · 24 August 2022

★★★★★ 1/5

Google

Avoid! Useless, can't arrange to return my tenancy deposit despite having the landlord's agreement.

Alejandro · 14 April 2025

★★★★★ 5/5

Google

Jo was great, really helpful and friendly, had a great experience with Gibbs Gillespie

Lara · 14 April 2025

★★★★★ 5/5

Google

Buying our first home in London ever and are lucky to have this very professional team by our side from start to finish. Special mention for Patricia and Jason who have been very helpful and attentive to every details throughout. Highly recommended for anyone interested in this lovely neighbourhood.

Matthew · 20 July 2023

★★★★★ 1/5

Trustpilot

Its been almost three weeks since I…

Its been almost three weeks since I signed the contract and the house is yet to be advertise. The house is newly refurbished, vacant and Im just paying the mortgage! I have already given them the solicitors details and no one has even asked for the house keys!

Ayn · 8 August 2023

★★★★★ 5/5

Google

Very good service, Heather was professional, kind and helpful during unprecedented times.

Aureen · 7 June 2022

★★★★★ 5/5

Trustpilot

The two people that I have dealt with…

The two people that I have dealt with from the Stanmore branch, ie Aqib Islam and Paula Chapman have been exceptionally professional in every way. They have worked tirelessly and diligently; completely focused on making sure that everything went smoothly on the sale of my property. I thank them for all the advice and assistance they have afforded me.

Ruthb · 4 July 2022

★★★★★ 1/5

Trustpilot

Of Mice and Mould

The problems began on a cold Saturday morning on the 12th March 2022. The time was 12:30, I had been waiting over an hour already for the estate agent to show up, I called the office on multiple occasions, but to no avail. As I anxiously stood by, I was forced to make small talk with those also waiting for the flat but as time went on, I was the only one who remained.Hours later I received an email, the viewing was now to be virtual and I, foolishly, accepted. Eventually, I was ‘showed’ around the property and after my 120 second-long ‘tour’ with as much shake and camera blur as The Blair Witch Project; I was asked “Will you take it?”. And I made the biggest mistake of my life, I said yes. But I was desperate and on the verge of having nowhere to stay.When I first arrived at the flat in person, it was clear that I had been had. It had all the amenities of a trap house. The flat contained a single electric ‘radiator’ which, when turned on, smelt like you were transported back in time to a pre-2007 town centre pub. Apparently this was sufficient to heat the entire floor. The flat also contained no boiler, instead there was a giant immersion heater, but I quickly discovered it was cheaper and quicker to boil the kettle every time I wanted hot water. I was glad I made that decision as when I went to investigate why the hot water smelt so rancid, I peered inside the heater to find inches thick of solidified swamp juice ‘filtering’ the water inside. Probably the source of the 1854 cholera outbreak.The flat had several other unusual smells as well. One of these was the stench of sewer gas that often filled the room, coming up from every plug hole due to the Neolithic plumbing the building had. Nothing was ever done about this and sewer gas is noxious at best and deadly at worst. The other issue also smelt like faeces. This was from behind the fridge, and when it was pulled out there were droppings piled higher than at Lowestoft seafront. Then, to top it off, a mouse came running out; which would haunt me till I left, making several holes in the fragile, rubble-packed walls and even made its way out of the ceiling on one occasion. After the hottest summer ever, it eventually did rain. And when it did, it came pouring through the house, dripping every single night. It took weeks for this to get fixed. When I left the property, I was originally given a £240 cleaning bill. I did not have enough money for a deposit initially so I chose the Zero Deposit option (AVOID THIS), I was threatened with debt collection when I disputed the costs, included in this was mould that was behind some furniture, undoubtedly caused by the gaping crack in the ceiling that was not properly fixed. Gibbs Gillespie prey on the financially vulnerable and will fleece you for every penny you have.Avoid them but especially avoid buying or renting Flat B, 484 Chiswick High Road, W4 5TT.

Adam · 11 July 2023

★★★★★ 5/5

Trustpilot

A great team who are a pleasure to deal with

Leah Verasammy, Luke Malik, Rohan Berry and all the team at the Ealing Broadway office of Gibbs Gillespie have been an absolute pleasure to deal with at all times. They are very proactive in getting things done, organising sales visits, following up afterwards, dealing with offers and facilitating the conveyancing process, but at all times they have been polite, friendly and diplomatic and are a credit to their profession. I would not hesitate in recommending them to anyone looking for a great team to help sell their property.

Andrew · 24 June 2023

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

It has been a pleasure coordinating with Gibbs during our recent house purchase. Unlike other estate agents, they are always available and communicate frequently, clearly and provide detailed guidance where required. In particular, it was a pleasure working with Lucy and Danielle. For future house purchases and sales, I will be contacting Gibbs first. Thank you for everything so far.

Rajiv · 26 March 2022

★★★★★ 5/5

Google

Excellent service , keeps us updated on everything. I would like to thank the staff Patricia O'Sullivan for her very hard work and dedication towards the customer service(us) therefore making this 5 stars. Thank you

Akram · 14 April 2024

★★★★★ 5/5

Google

Very helpful and professional - felt confident with her knowledge.

Jinny · 29 April 2025

★★★★★ 5/5

Google

There aren’t enough stars to indicate how happy we are with Northfield estate agent’s especially Heather. She has been amazing throughout the process. Always able to get a hold of her by phone or email. Heather has been amazing to work with.

Lea · 7 June 2022

★★★★★ 5/5

Trustpilot

Gibbs Gillepsie

Luca Beltrami the agent who dealt with my purchase was very professional, polite and kept me informed on a regular basis, Mr Beltrami is a credit to Gibbs Gillepsie.

Barrie · 25 August 2023

★★★★★ 5/5

Trustpilot

I would highly recommend the Ruislip…

I would highly recommend the Ruislip Manor branch of Gibbs Gillespie.From the first time of Meeting Tommy, we were put at ease with the decision to sell our fathers home.They keep you informed every step of the process.Danielle in sales was a god send.The whole team is hard working and I cannot praise them enough..

Suzanne · 6 October 2022

★★★★★ 5/5

Google

Heather has made the entire transaction and process very smooth, thanks to updating us on a regular basis and dealing with queries promptly whenever we raised any. She is an excellent communicator, very professional, and by far the best agent we have worked with to this date. Pitshanger branch will be highly recommended, whenever we get the chance to. Thank you!PositiveResponsiveness, Quality, Professionalism

Jozef · 24 August 2021

★★★★★ 2/5

Trustpilot

Bad at selling

I have dealt with quite a few estate agents over the years, but it was my first time working with Gibbs Gillespie. Unfortunately, Gibbs Gillespie does not get a good rating. Some red flags.Dealing with Rahul from the Stanmore branch and his bleached blonde colleague who didn't introduce herself. Rahul initially flat out refused to book us in for a viewing. We had to ask several times to view the property concerned. At one point it started to seem like the property they advertised was actually a fake advertisement, but as it turns out the house they were advertising did at least exist.However, once we finally did the viewing, the agent that turned up (not Rahul) claimed we only had 15 minutes to conduct the appointment and they did not know anything whatsoever about the property, and it was clear they really didn't, as they did not even know the house number. We had to point the property out to them when they arrived. It was quite odd. Their salesmanship does leave something to be desired.No wonder the property is still on the market. The agents are doing their very best (or worst) to not sell it.I have given 2 stars just because they have not been the worst I've encountered. At least the property they advertised actually existed and they had the key to the front door for it.

I · 14 May 2023

★★★★★ 1/5

Trustpilot

Worst experience ever - avoid GG!!

Worst experience ever. Gibbs in Amersham, very pushy to book viewings- always overbooking - and always cancelling last minute, as if buyers are sitting around ready to waste weekends and afternoons for their games. Happened few times already. Avoid at all cost if you are a serious buyer, and I assume their rush to close deals fast also means sellers lose out on better offers.

Mick · 12 February 2021

★★★★★ 5/5

Google

We encountered unexpected situation during the flat purchase and our seller agent had been helpful - liaising and escalating to seek extra support for the whole chain. When misunderstandings arise, Heather also helped all parties clarifying and seeking consensus. We wish Heather and her colleagues the best in future endeavour.

Ingrid · 9 March 2023

★★★★★ 1/5

Trustpilot

Bad experience, terrible service and money loss

I had a very bad experience, terrible service and money lost due to their incompetence. Went for a viewing to buy a new build property. I asked about parking was told there was going to be residents parking outside. Asked again on the phone to confirm and was told the same. I then put an offer and started the process. I started spending money for the checks and all the procedures required. 15mins after receiving all the paper work from the solicitor I get a phone call from the agency telling me that I will never be able to get residents parking as it is a parking free development which they would have known about in the beginning when building permission was given. I was told to try and find parking at the Asda near by which was absolutely ridiculous. This issue was kept from me until months later when it was time to sign the paperwork. Also after I explicitly asked whether I can park outside the property and was told on multiple occasions YES. I no longer want to proceed with the purchase of the property as this was a very clear misrepresentation. All information regarding the property should have been made clear to me from the beginning in order for me to make an informed decision to buy. As parking is a requirement for me if I had been told from the beginning, I would not have put an offer down on the property. After speaking to the salesman (Alex Robinson) that was dealing with this he hasn’t been helpful in trying to resolve this situation and has been dragging it on for months now. I have to keep chasing him and he’s seems not bothered at all trying to help. It has got to the stage where he is telling me to sort it out my self with the solicitor if I want to get my money back. I’m very disappointed in their very unprofessional service and do not recommend them at all.

Yassine · 2 May 2023

★★★★★ 1/5

Trustpilot

Spam emails that never end

Back in December, I saw a nice property that was marketed by them. They asked for my contact info to arrange a viewing, and then spam started. Unfortunately, they don't have a proper unsubscribe button (this should have been A HUGE RED FLAG), but a button that sends an email with some prefilled info asking the sender to unsubscribe you. Well, this means that they pass your details to the next salesperson, and you're stuck with their spam.

Stephanos · 28 June 2023

★★★★★ 5/5

Google

I recently sold on Kingfield Road, through the Pitshanger Lane office. It has been an excellent experience. Special thanks to Leah Verasammy, who found me an appropriate buyer within days. Also to manager Jason Godfrey, both have been helpful and approachable throughout. I highly recommend this professional service to both buyers and sellers.

Martin · 8 June 2019